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Pensacola Grand Hotel

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437 Reviews from our TripAdvisor Community

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Showing 431: English reviews
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Pensacola, Florida
Reviewed 1 week ago via mobile

Rooms are spotlessly clean. Folks at the desk are friendly and helpful. Food is good and not over priced. Room service is fast even during peak dining hours. Now we had an unexpected problem arise. We had delay....and we had no place to store our cockatiel....talked to the desk folks. They graciously listed as a "service animal" and allowed us...

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Helpful?
Thank JOHN M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would like to thank you so much for your feedback and we are very grateful that you enjoyed your stay with us. Our #1 priority is making sure that our guests feel welcome and we make sure to be very accomodating. We hope to see you again soon.

Reviewed 1 week ago

After having to leave a hotel where my fiancee and I didn't feel safe we booked a room here. The staff was amazing and made us feel welcome. We got to our room and loved the view from the 6th floor. The room service was amazing!! The hotel is a old train station and we loved the history of the...

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Helpful?
Thank Robert B
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank uou so much for your positive feedback. We are glad that yu engaged your stay. And keep in mind, we have space for rehearsal dinners, weddings, and receptions. If you haven't already picked a venue for your wedding. But we hope you come back and see us.

West Plains, Missouri
Reviewed 2 weeks ago via mobile

We were on a road trip toward the Keys and determined that Pensacola would be our overnight stay. Jumped on Expedia and found this hotel for 122.00 a night! The bed was fantastic and the hotel was very historic having been an old railroad depot in its former life. The staff were very friendly and accommodating.

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Helpful?
1Thank Robert S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would like to thank you for choosing our hotel for your stay and it is good to know that you enjoyed your stay. Thank you for the five***** star rating. We hope to see you again soon.

slc
Reviewed 2 weeks ago via mobile

We normally stay at the chains when on the road. But sometimes staying at a hotel that offers a thread of history to the city is worth it. This hotel dating back to 1912 is just that. The high ceilings, and magnificent wood work gives you a sense of what hotels used to be. Very clean and comfortable and friendly...

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Helpful?
Thank rpkiefl
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your feedback, it is greatly appreciated. We hope to see you again soon.

Coastal Alabama
Reviewed 4 weeks ago

The lobby is lovely, the staff is gracious and welcoming, the rooms were clean and restful. Unfortunately, the walls are paper thin. The first night, our neighbors came in at 3:30, and we could hear every sound they made- and they were up and talking and um, doing other stuff, for quite a while. The next night at 12:30 after...

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2Thank ugeauxgirl
Peterborough, Canada
Reviewed 20 March 2017

We read some not so good reviews about this place and I was concerned. But, honestly, the staff were great and the hotel provide us with two nights of very comfortable accommodation. We did ask for a room higher up and on the south side and that is what we received. It is true that the walls are thin and...

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Helpful?
1Thank Finerway01
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Well thank you so much for your honest feedback, it is greatly appreciated. Thank you for choosing our hotel for your accomodations. We would like to see you again soon.

Columbus, Georgia, United States
Reviewed 15 March 2017 via mobile

I really wanted to like the hotel. I love historic type hotels like this and this one really stood out. If it weren't for the frequent trains screaming screeching and rumbling this would have been 4 stars and would have scored 5 if the beds werent so hard. If you opt to stay here, understand that you will not sleep...

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Helpful?
1Thank Sky M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback. We would like to apologize for the inconvenience. However, the hotel is located in the Historic L&N Train Depot, so now there is a freight train that runs behind the hotel. But we do thank you for staying with us.

Atlanta, Georgia
Reviewed 14 March 2017

Pensacola Grand Hotel is a historic hotel nestled between a major highway and a railroad station in historic downtown Pensacola. It is within walking distance (across the street) from the Pensacola Bay Center. The front desk staff was quick, helpful and extremely friendly. This place has potential, but unfortunately has too many shortcomings for me to consider staying here again....

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Helpful?
Thank Adrienne S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to thank you for your feedback, it is appreciated. However, we do have 24 hour security at the hotel. Safety for our guests is a priority of ours. We are aware of the "Permanently Closed" status on Google. Yes we were a Crowne Plaza as an IHG property and now we are independently the Pensacola Grand...

Dronfield, United Kingdom
Reviewed 13 March 2017 via mobile

Ask for a room on the side away from the train tracks - you get a lovely view of the convention centre and the sea. Everything about the hotel was great except that breakfast isn't included. The lobby area has beautiful antique lighting and a lovely clock. Everything was clean and very comfortable. Had no problem with noisy neighbours nor...

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Helpful?
Thank Chrisq2005
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would love to thank you so much for your wonderful and positive feedback on our hotel. It is greatly appreciated. It is good to hear that you enjoyed your stay with us and enjoyed your dining experience as well. We hope to see you again soon.

Pensacola, Florida
Reviewed 9 March 2017 via mobile

Great atmosphere,Hot shower, clean room, hallway and elevator.Carabas italian eateries is a ten min. Walk. bad.. bed too hard..a/c filter had not been changed. No breakfast for a $150 night. Parking is a 5 min. Walk.

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1Thank Q4696YHtimh
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback, it is appreciated. We hope to see you again soon.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: RM559 - RM955 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a King suite and it was amazing!”
K3979HTrobertb, 14 Apr 2017 | Read review
“South side bay view and higher up.”
Finerway01, 19 Mar 2017 | Read review
“Get a room on the Pensacola Bay Center side to lesson the sound of the trains, a higher floor will offer views of the bay.”
477adriennes, 14 Mar 2017 | Read review
“opposite side from railroad tracks, the south side is a must!!!”
NursesRule, 27 Feb 2017 | Read review
“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
Angelic2u, 21 Feb 2017 | Read review
5 of 5