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4.0
#26 of 71 hotels in Pensacola
Location
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Service
Value
Known as “The City of Five Flags”, Pensacola has provided tourists with the perfect balance of business and leisure for years. On top of housing white-sandy beaches and a beautiful coastline, Pensacola is a hub of urban development with burgeoning craft breweries and an evolving restaurant scene. Nestled between downtown, Pensacola Airport and the iconic Pensacola Naval Air Station base, Courtyard Pensacola welcomes guests to stylish, newly renovated rooms and suites with free Wi-Fi, streaming smart TVs, cozy couches, flexible work desks, and pillowtop mattresses. Designed with you in mind, our Pensacola, FL hotel offers an array of thoughtful amenities so you can finish work, or the day, in style. Break a sweat in our 24-hour fitness center, cool off with a dip in our indoor pool, or unwind with coworkers and friends over seasonal selections from The Bistro. Whether you're in town on business, visiting family on base or soaking up sun on the beach, find your balance at our hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Location: Do note there are three CYs in Pensacola, this one is located north of downtown about 10 minutes northwest of PNS Airport and just southeast of the I-10/I-110 split. The proximity to both interstates makes it easy to get around. Nearby are a bunch of strip malls, fast food joints, a BJ's and gas stations.
Hotel: This is an aging early construction CY that does at least have a renovated exterior. That said it's in really shabby shape and most services are closed. The pool is marked as "out of order" whatever that means, the restaurant is closed, the parking lot is too small, there's only a single elevator and the ice maker on my floor was similarly out of service. This gave the hotel a really shabby feel to it.
Check In: I had texted the hotel and was able to get an early check in at 10:30 AM which was very much appreciated. I was thanked for being a Titanium and told I'd get points so that's good. All staff I dealt with was friendly.
Room: Standard for this generation of Courtyard. Bed facing the windows, huge couch thing, small desk area but thankfully the essentials: a newer style shower, large Internet TV and outlets near the bed were present. I had no issues with soundproofing or Wifi.
Breakfast: Due to the restaurant being closed there's a grab and go bag with a bottle of water, a granola bar and a pastry.
Overall fine for my needs but the fact that so much was closed or broken left a bad taste in my mouth.
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Date of stay: February 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best thing about this hotel is the staff. Everyone was so friendly. Coco checked us in and made an extra effort to find us a quiet room. I think our room was equiped for wheelchair access, and it was built with a walk-in shower which was very nice. Our room was clean and the surrounding area had great restaurant and coffee options. Breakfast is not free, but Coffee Guy is across the street. Great place for families.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I traveled down the street to the Courtyard Marriot. And that’s when I met the savoir of my trip. (Teresa Blue- Atwood) Not only did she find a place for us (Me and my 84-year-old Mom). She made sure we were well taken care of. My Daughter gave birth Wednesday 08/29 which is why we were hear in Pensacola. She made Us both feel like we were visiting a loved one’s home. Thank You So Much…..
The room was perfect, The Hotel has been remodeled in the last year or so, they made us feel like we where staying with the Fun relatives that we all have in our families.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Roon #105 , Faces the side of hotel foot traffic only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel in very poor part of town. No free breakfast 50 bucks for 2 oatmeals and cereal do not eat there. No drinks available except diet and very expensive 4 star price with 1 star service. Wait staff very rude after breakfast went to room to get belongings and housecleaning was already in room at 9am piling our stuff in a pile
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Date of stay: March 2023
Value
Location
Service
Room Tip:Choose another hotel not good for price at this one
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cody Beck, General Manager at Courtyard Pensacola
Responded 9 May 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. The Courtyard Brand offers our Bistro with elevated cook to order items giving our guests a better offering compared to a free breakfast. We offer a wide variety of beverages in both the Bistro and front desk market that are diet and regular so this is shocking to hear. I would love to hear more about what factors impacted your stay- If you would, please send me an email with your name and stay information to cypensacola@lbaproperties.com. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Cody Beck General Manger Courtyard By Marriott Pensacola cypensacola@lbaproperties.com 850-857-7744
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This is not a well managed Marriott property! They cancelled my reservation without notice after the last hurricane. I happened to find out by chance when I called two hours before I would have arrived. Had I not called I would have been stuck in Pensacola without a room. They added insult to injury by attempting to blame Marriott for not contacting me. This Courtyard has always been at the lower end of Marriott hotels but this episode really highlights how little they care about their guests. Marriott graciously granted me enough points to cover the night but that was something the hotel should haver done.
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Date of stay: September 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cody Beck, General Manager at Courtyard Pensacola
Responded 22 Oct 2020
Thank you for choosing the Courtyard for your stay. We would like to deeply apologize for the inconvenience you experienced during your travels. The Hurricane did hit the hotel very bad and we lost over half of our rooms putting us in a terrible situation. I would truly like to make this up to you if ever your travels bring you back to the Pensacola area. My personal email is cypensacola@lbaproperties.com.
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Stopped here because of easy location on and off I10 and pet friendly. Was pleasantly surprised. The desk staff was very friendly and helpful, both check in, and checkout. Because of COVID they did not have the breakfast bistro open - but offered an nice to-go breakfast. There is a large variety and selection of restaurants nearby. The hotel was clean and comfortable. Pet owners - they were very friendly and there is a really nice large area to walk pets.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall i enjoyed my stay. You can only have your room cleaned unless you are staying over 7 days. Due to covid your breakfast is in a bag. In the bag is water, fruit and crossiant. The pool didn't look very clean. But the room was clean and the bed was comfortable. For the price it wasn't bad.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was such a pleasant stay. The young man who checked us in was being trained by Armani. I was impressed by the professionalism of both the trainee and Armani. She allowed him to gather information and confirm our reservation offering assistance only when needed. Our room was immaculate and the bed was comfy. I definitely recommend this hotel and will stay again when passing through Pensacola.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was clean, quiet, and comfortable. The staff was polite. There was a $10 fee for parking in their parking lot. I thought that was a bit unusual. I’m curious to know if all hotels nearby do the same. Breakfast was available to purchase including Starbucks coffee.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a place to stay when you’re just staying overnight to sleep. The service was fine but the room was small and the bed was facing away from the door for some reason? Basically no amenities, even the tv in the lobby/bar was computer monitor size. The pool was gross but I didn’t intend to use it. Room was clean though, so fine for an overnight.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cody Beck, General Manager at Courtyard Pensacola
Responded 25 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Pensacola area.
PRICE RANGE
RM 507 - RM 629 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott pensacola hotel pensacola, courtyard pensacola, pensacola marriott, pensacola courtyard
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
190
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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