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MainStay Suites Pensacola

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220 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Pensacola
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Showing 218: English reviews
Reviewed 16 October 2015

Besides being a little hard to get to, it was a great property. It's laid out like a condo's. Nice pool, hot tub, tennis court. The breakfast was great and the staff went out of there way to make me feel special. The staff is truly exceptional. The room was very big and had a full kitchen and nice desk/bar....

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Helpful?
Thank Greg A
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so sorry to hear about your loved one’s health issue, but we are so happy to read your remarks about our “truly exceptional” staff. Our staff does regularly endeavor to ensure that each and every guest feels special, so it is gratifying to read the complements that we hear verbally so often. It is so kind of you...

Jacksonville, Florida
Reviewed 14 October 2015 via mobile

I didn't feel comfortable getting out of my car when I arrived around 9pm. The staff was great. However, the room wasn't up to my standards. An older property that needs a little TLC. Decent. But swapping out the furniture is overdue, including the beds. I was suppose to stay 3 nights and checked out after one.

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Helpful?
1Thank kdajaxfl
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you very much for your complements to our staff. I share our all of our guests’ comments, and they are pleased by your complements to them. We apologize that a few of our LED lights in the parking lot needed replacing when you were here. Typically our parking lot is lit like daylight. We very much appreciate it when...

Winchester, Tennessee, United States
Reviewed 7 October 2015

This property was booked and paid for by others but after a cross-country trip I was too tired to argue. I suspect this was an old Residence Inn that was sold and painted (not remodeled!). Fair to OK.

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Helpful?
1Thank 48mike48
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our hotel staff was so sorry to read that your stay with us was only mediocre. We strive to exceed our guests’ expectations, so disappointing you disappoints us. As an extended stay property, we are fortunate to have very spacious, unique suites, which set us apart from others. However, as you stated, others choose us for you, so we are...

Lumberton, Texas
Reviewed 26 September 2015

The room is spacious, but the bathroom was in poor condition. There were many patches on the ceiling, moldy grout, the tub had a huge dip in the middle and crack in the sink. The room smelled bad too! There was a security light shining directly on the window so there was no way to make the room dark at...

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Helpful?
1Thank Lori G
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so sorry that your stay did not meet your expectations, but we are delighted to see that you rated our staff service at the highest level. We thank you very much for providing us with valuable feedback that we can use to improve our guests experiences. Our maintenance and housekeeping staff will be detailing the room you were...

Mississippi
Reviewed 15 September 2015

This is a small sub-chain of Choice Hotels and it really is a cut above most extended stay facilities. Rooms are large and well equipped for long term stays. Breakfast (free) could have been better, but coffee was good. However, this place is hidden off the Davis Hwy exit (I-10, exit 13) and it's quite difficult to actually get to...

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Helpful?
Thank Friendofjill
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We really appreciate it when our guests take the time to provide feedback. Our guests’ opinions are so valuable, and allow us to continue to improve our guests’ experiences. Thank you for sharing your perspective. We are glad that you found our suites “well equipped” as comfort and convenience are two of our major goals. Thank you for sharing, and...

Houston, Texas
Reviewed 9 September 2015

The room we stayed in was very spacious and clean. It has a full kitchen and we prepared dinners for 3 nights saving on our dining out expense. The staff were very friendly, helpful and courteous especially Brandy and Michelle at the front desk. They helped us book our room for our next visit.

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Helpful?
Thank Paul S
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you very much for taking the time to give us feedback about your experience. Michelle and Brandy appreciate you singling them out, and look forward to your return. The Fall is a great time to visit Pensacola. The weather tends to be the perfect temperature, and there are festivals most every weekend. If there is anything we can do...

Atlanta, Georgia
Reviewed 6 September 2015

We've used this hotel since my kids were little for our Pensacola vacations. When Mainstay Suites took over the property, they updated the rooms and services, making an old favorite a terrific place to visit and still stay connected. The room was comfortable, and it's multi levels allowed us all to spread out and relax after days full of....relaxing. The...

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Helpful?
1Thank Dan T
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff really enjoyed hearing that we have become part of your family tradition. Thank you so much for sharing that with us. I agree with you about our penthouse suites, also. We are fortunate to have such unique suites that allow a family to spread out a bit. The vacation is more enjoyable when family members have a little...

Reviewed 4 September 2015 via mobile

Definitely much more space then I needed but who's complaining. Lol The best part of my trip was the night attendant named Estell. She was absolutely so warming and helpful. When you come from a long day of work it's so refreshing to have great service. She greeted me every evening asked if I needed anything, she was constantly recommending...

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Helpful?
Thank Dap D
Ajit P, Guest Relations Manager at MainStay Suites Pensacola, responded to this review

Thank you for taking the time to let us know about the exceptional service provided by our staff. We look forward to having you stay with us again on your next visit. Marty

Reviewed 24 August 2015

First stay, not planned. Walked in with No reservation just to view the property. Quickly canceled our reservations with a nearby competitor. We were sold immediately based on Michelle's hospitality. The accommodations were more than we expected to find with no notice. The entire staff was outstanding. Jessica was awesome. Toreous gave us quality time to help us decide about...

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Helpful?
1Thank SALA5960
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so glad that you found us, and we thank you for your business. I shared your comments with our staff, who all remembered you well, and look forward to you visiting us again. We appreciate your feedback. Michelle, Toreous, Krystina, Nikki, and Jessica very much appreciate you singling them out. We can’t wait for you to visit us...

Gainesville
Reviewed 10 August 2015

We were looking for ANYTHING near Pensacola that would accommodate us and our small dog. What we got was a very large suite with a kitchen and living room area and a huge bed. These are like little town houses with their own little patios and stairways. The staff is extremely nice and very aware that everyone wants a quiet...

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Helpful?
1Thank rwdragon86
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so pleased that we could pleasantly surprise you. Thank you for sharing your experience with us, and thank you for giving our staff service top marks. They will be very gratified when I share your comments. You have summed up our hotel very well. It is our goal to make business travelers and vacationing families feel right at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more   less 

Additional Information about MainStay Suites Pensacola

Address: 7230 Plantation Rd, Pensacola, FL 32504-6334 (Formerly InnPlace Suites Pensacola)
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: RM387 - RM680 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Pensacola 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Pensacola staff and other travellers.
8 questions
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Questions? Get answers from MainStay Suites Pensacola staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second Floor rooms usually larger.”
 of 5 bubbles 300andret, 25 Aug 2016 | Read review
“Excellent hot breakfast. mmmmmm good”
 of 5 bubbles lewispeveto, 7 Aug 2016 | Read review
“Room 121 has a great view of the pool”
 of 5 bubbles F240HYmarkr, 17 Jul 2016 | Read review
“we got the pet friendly suite with a full bedroom/bath downstairs and loft with full bathroom/bedroom ......great price”
 of 5 bubbles redtail592016, 17 May 2016 | Read review
“Great sized room! A full size kitchen was nice to have on our stay.”
 of 5 bubbles jenniferbF7281AG, 16 May 2016 | Read review
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