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Another ESA location just like any other, ok room for the price, I was there for 3 days due to work in the area at a local retailer. The tub did filled up half way and slowly went away every time I showered. Plenty of...More
Stayed here many times...always clean and friendly staff. Hotel is close to lots of restaurants and only about 25mins to the beach. Also, close to two malls and to the local airport. Quite neighborhood.More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 3 weeks ago
Thanks for including Extended Stay America in your travel plans. We are thrilled to know our location was perfect for your trip and that our service and facilities were to your satisfaction. It was so good to have you here, and we look forward to...More
Made reservations at this hotel in September of 2017 for a family vacation in August of 2018. Called every other month to check on my reservations to insure that they were good. I was reassured that everything was set & great. I even called weekly...More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded yesterday
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More
Other than a very courteous desk clerk, the shirt overnight stay was a nightmare. Room smelled like wet dog, aircinditioning was inconsistent, dirty towel in bathroom, and the sheets were greyish. Really uncomfortable. Have stayed in many, namely Gainesville, and NEVER had this experience. Awful.More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 4 weeks ago
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to...More
Thought we were getting a great hotel through Hotwire! Not the case! Upon check in drama in the hallway from a motley crew, drugged and sores all over them... get to our room ... check the bed as I always do (previous hotel manager) ......More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 7 July 2018
Please accept our sincere apology for the problems you encountered. Your stay was supposed to be a comfortable and stress-free one, and we did not live up to your expectations. We assure you that what you experienced is not acceptable and appropriate steps are being...More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with many businesses and restaurants within walking distance. We also found the location to be fairly quiet And, yes, they have three floors of rooms, so I'm sure you can ask for an upper floor away from elevators and vending machines for the most quiet possible.