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What happened to this place? We have stayed at this place before and came back because we have had good experiences staying there before. But this time it has been a nightmare. 5 nights We had booked via hotels.com. When we arrived our bookings were...More
Thank Henrik Mulvad M
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 4 October 2017
Thank you for your recent stay with us during your trip to Saint Augustine. We believe that superior customer service in a relaxing atmosphere is the cornerstone of our guest experience, so we are disappointed to hear that you felt you received anything...More
I have not stayed at the hotel. I have a reservation for Friday September 15 and Saturday September 16 2017. I have been calling for days to cancel my reservation but the phones are down. I have emailed multiple times but nobody responds.More
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 19 September 2017
Due to Hurricane Irma, we had to close our facility. Our power and phone lines have since been restored. If you have not yet been in contact, please reach out to us directly so we can assist you with your situation. We apologize for the...More
Pretty good experience. Rooms were nice and clean Had a nice size tv The wifi sucked tho but its right across the road from the beaches and close to a lot seafood restaurants so it's very convenient if you have those things on your to...More
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 13 September 2017
It was a pleasure having you stay with us and we thank you for taking the time to share your feedback. We're pleased that you enjoyed a good rest in your comfortable room, and the large TV made your stay even more wonderful. It's also...More
Stayed for 5 nights in August. I Hotel is across road 3 mins walk to beach and even closer to restaurants. Breakfast is basic and could be improved with a little more choice , but adequate . Room was clean and ok , though wifi...More
Thank Dave H
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 25 August 2017
It's always a pleasure to hear from our guests and we appreciate your kind words. Thank you for letting us know that our proximity to the beach and local dining options made your stay enjoyable. We're sorry to hear there were not enough...More
Live bed bugs on 16 July 2017 room 106. I took the live bug to the front desk and they did not seem surprised. I might get a refund IF the fumigator finds an infestation...as if a live bug isn't evidence enough of a problem....More
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 31 July 2017
We appreciate you notifying us of the issue you encountered during your stay. After we received your report of the pest in your room, we immediately reached out to our pest services to have your room, as well as all the adjoining rooms, fully inspected...More
US$91 - US$275 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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There are many places to eat in the area - We suggest you pick up a Restaurant Times Book (with Coupons) at the Pier Tourist office - you can save some money that way and also check the ratings here - most of the people who... More
There are many places to eat in the area - We suggest you pick up a Restaurant Times Book (with Coupons) at the Pier Tourist office - you can save some money that way and also check the ratings here - most of the people who review are pretty honest and will tell the truth. Also there are discount coupons in some of the Saint Augustine Tourist Guides. Hope this helps!