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Comfort Suites Downtown

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Comfort Suites Downtown
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400 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Downtown
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Showing 386: English reviews
Reviewed 17 January 2016

This hotel had clean comfortable rooms.....we stayed in one with two queen size beds and a small sofa.....the beds were very comfortable. The breakfast was okay. It was in a great location within walking distance to most places we had wanted to go....and we got the trolley across the street from the hotel. This will be my go-to hotel for...

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Helpful?
4Thank Sandra M
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for reviewing our hotel Sandra! We appreciate all of the feedback you provided. I'm glad you enjoyed your room! We're excited to know you will be back to stay with us! Can't wait to see you again! -Travis Moore Operations Manager

Frankfurt, Germany
Reviewed 10 January 2016 via mobile

The hotel got very nice rooms. Had one with king bed, extra sofa, working space and a fairly large and very clean bathroom. A very good experience for a change. They provide breakfast as well, included in the rate. DOWNSIDE: Unfortunately, all plates, cutlery etc are plastic. So you get a chance to contribute to the endless piles of plastic...

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Helpful?
1Thank NicolasHarald S
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Nicolas Thank you for sharing your experience with other travelers! I'm glad you enjoyed the room set up and size, we are very happy with the most recent renovations of the hotel! We will take your eco-friendly comments to heart as we make decisions on product orders. We - ourselves are very eco-minded here at Comfort Suites. Thank you, have...

Sun City Center, Florida
Reviewed 31 December 2015 via mobile

Room was great. Best bed and pillows I've ever experienced. Close enough to everything to walk. Nice free breakfast. Stayed here a few years ago and was ok, they have remodeled and it's awesome. Friendly staff.

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Helpful?
Thank tonithouse
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for sharing such a nice review! We are so glad that you enjoyed our accommodations! I'll be sure to share your comments with our staff! Thank you, have a great day! Travis M Operations Manager

Reviewed 25 December 2015 via mobile

It's pretty bad that I wanted to stay here on Christmas Day but needed to cancel due to being in the military and getting called into work..nothing I can do to help the fact that I serve this country 24/7 365 days a year..charged me 200$ to cancel..thanks for the Christmas gift

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Helpful?
Thank Jake H
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Dear Customer; I just wanted to remind you that we did tell you that if you could provide us with documentation of this order from the military that we could do something for you. I'm sorry that you are unhappy. Have a nice day ~Management

Reviewed 24 December 2015

I specifically choose this hotel based on previous reviews and they were right on. It met our needs perfectly. It was in walking distance of the historical area with restaurants and shopping. The staff at the hotel were wonderful. I loved the fact that the lights on the nightstands included a reading/map light. The bed was comfortable and included several...

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Helpful?
Thank Meshell L
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

What great feedback! We are delighted you were able to enjoy yourself in our care! Aren't those lights so cool, that is why we chose them! The pillows are a great perk for staying with any comfort suites by Choice Hotels, firm or soft, pick your pillow! I will be sure to share your comments with our staff, they will...

Tamassee
Reviewed 19 December 2015

Close to old downtown. Rooms are updated, large bathrooms, quiet even though we were facing the street. Good value compared to other hotels in the area. Only negative was the breakfast - even for this level of hotel not very good quality. But only minor complaint would still recommend for a pleasant stay.

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Helpful?
Thank sher222
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write such a thought out review! We value all of your feedback, and I will make sure that these comments are considered while we continue to strive for excellence in every aspect of your experience! We hope to see you again soon! Travis Moore Operations Manager

Whistler, Canada
Reviewed 11 December 2015

Perfect location for fort and historic district. Large, comfortable rooms and decent breakfast. Common areas could use some touch ups but overall a good choice. Close to lots of restaurants and tourist attractions.. Great bakery right across the street. Would definitely choose again.

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Helpful?
1Thank cynthia l
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to post about your stay with us! We're glad our location helped you so much during your stay! We love where we are, right in the heart of this beautiful city! It is very nice of you to share your experience with other travelers coming to the area. We appreciate the feedback you have...

Ocala, Florida
Reviewed 7 December 2015

Rooms are actually a mini suite with a couch, desk, microwave and small fridge. Room was clean and well appointed. Full hot breakfast with a waffle maker in a very nice breakfast room. We aqcutally used the breakfast room one night with two other couples for a game of Mexican Train.USA today free every morning. The location is great, only...

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Helpful?
1Thank Daddstein
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to share your experience with other travels! We are happy you liked our breakfast selection, a lot of time goes in to researching and hand selecting the offering we have! Isn't the suite great, so much extra room! We absolutely love our location and think it's one of the best aspects of our property!...

Orlando, Florida
Reviewed 2 December 2015

I have stayed here before but not since the revamp of the hotel. I never had an issue with this hotel, Staff was friendly and very helpful. They were able to get me into my room quikly, despite a full house previous night. Room was clean, room enough for my mother, who is has her wheelchair with her. Comfort Suites...

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Helpful?
Thank pmularz841
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you very much for this very well thought out review, we appreciate you sharing your thoughts with future travelers. I'm glad you enjoyed your stay with us! As for the carts, I am very sorry they were left in the hall that is not our normal policy. I was off that day and came in the next morning and...

Leesburg, Florida
Reviewed 30 November 2015 via mobile

When I pulled down the comforter to get into our bed there was dried blood on our sheets. I called the lobby and they asked us to come down and get new sheets. I told them they needed to bring them up to us and what size bed we had. They brought us up the wrong size sheets. THEN, in...

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Helpful?
Thank ReginaFalangyy
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Hello, I am sorry to hear you had a negative experience with us! This is not our normal standard by far. We recently (in the past 24 hours) have revamped our team of room attendants as we found that some members of our team were not meeting our high level of standards. We apologize for the inconvenience and hope that...

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Amenities

Highlights
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Suites Downtown

Address: 42 San Marco Avenue, St. Augustine, FL 32084
Region: United States > Florida > St. Augustine
Price Range: RM615 - RM1,289 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Downtown staff and other travellers.
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Panama City, Florida
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Questions? Get answers from Comfort Suites Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify that you can get hot water.”
 of 5 bubbles office0729, 20 Mar 2017 | Read review
“All rooms are the same.”
 of 5 bubbles DodgerBlue3, 25 Jan 2017 | Read review
“3rd floor seemed quiet”
 of 5 bubbles mbanksafwonline, 16 Dec 2016 | Read review
“Top Floor away from ice machine, elevator and at the end of the hallway.”
 of 5 bubbles Poeco, 15 Dec 2016 | Read review
“Ask for room with balcony”
 of 5 bubbles sam55TaylorsvilleNc, 2 Oct 2016 | Read review
5 of 5