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This hotel is worth the price. From the service which was top notch, to the gorgeous interior and exterior, and the lovely, walkable town around it, it was a wonderful stay. The room, while quite a hike from the elevator, was not your standard room....More
One of the best autograph collection hotels out there. Everyone is super nice and the breakfast is the best. The hotel concierge is on point with all of the best places to eat and enjoy the scenery. I was there for 4th of July and...More
We really enjoyed our visit to Casa Monica. We had a little issue with noise but the front desk were so helpful and able to take care of the noise for the next night. It is so convenient to all the areas of St Augustine.
Numerous reasons for a poor review, Large clump of hair in the shower, abrupt and unfriendly supervisor at check-in, purchased Old Town Trolley tour tickets from same supervisor and he neglected to give us the stickers we needed to board the trolley. We had to...More
2 Thank KCLNewtown
Response from KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph CollectionResponded 20 December 2015
Thank you for sharing your feedback during your recent stay at the Casa Monica Hotel. I regret to hear that our staff was less then friendly. I will address your feedback with the staff member who assisted you. The hotel indeed does not provide...More
We arrived for a Friday-Sunday visit while attending a family wedding at this location.
The lobby and rooms are very nicely appointed. The food and staff at the restaurant were very good. The pool area where the cocktail hour was held, and the banquet hall...More
3 Thank Work2Travel4Ever
Response from KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph CollectionResponded 18 December 2015
Dear Valued Guest,
Thank you for your kind words regarding the Casa Monica Hotel’s food and staff. Please allow me to respond to the following points as we want to always ensure our guests have a wonderful experience. The rooms on Friday evening were released...More
Response from Sandy0330 | Property representative |
As a guest of Casa Monica, you do have access to this private members only beach club located on Vilano Beach. We have a daily resort fee which includes access to the full service club, 2 welcome sangrias, internet and water.