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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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816 Reviews from our TripAdvisor Community

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Showing 796: English reviews
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Reviewed 1 week ago

The staff at this hotel were so nice from the front desk to the housekeepers to the restaurant staff. Everyone did their best to make us feel welcome. The room was spacious, clean and well appointed. There were only 2 things that I would suggest for improvement. First, there are no towel racks! There is the one over the toilet...

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Helpful?
Thank BC E
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear BC E, Thank you for choosing to stay with us at the Castillo Real. We love feedback from our guests as it helps us to improve our services and appreciate your comments. I am happy to hear that you liked your stay, our rooms and the great staff. We work very hard to ensure that our guests enjoy themselves....

Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016 via mobile

My wife and I stayed the first weekend in December and got to enjoy the holiday festivities downtown. The hotel is very nice for a choice property. It's has a higher end style and look. (The Assend Collection) The lobby was cute and the staff were nice at the desk for our arrival and departure. We thought the pool area...

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Helpful?
2Thank Jskeee
About Hotel's Favourite Review
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jskeee, Thank you for your review. I am happy to hear that you enjoyed the hotel and your time in St. Augustine. The area has a lot to offer and we hope that you choose to stay with us on your next visit. Sincerely, Adelheid Salas

New Jersey
Reviewed 2 weeks ago via mobile

Stayed at Castillo Real during a trip to Flagler College in St Augustine. We couldn't have made a better decision. A beautiful and clean hotel with a friendly staff and in walking distance to the beach. Walked out to a gorgeous sunrise on check out day! Going back again in August for moving day!

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1Thank MyHawaiianHeart
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear MyHawaiianHeart, Thank you for choosing to stay with us at the Castillo Real! We are happy to hear that you enjoyed your stay and our fabulous location. We work hard to ensure that our guests have a great time and we look forward to seeing you on moving day. Sincerely,

Michigan
Reviewed 3 weeks ago via mobile

We really enjoyed our stay at this hotel. Rooms for large, bathroom area was separated from the sleeping area so I could get ready while my husband slept in. We enjoyed waking up in the morning and walking along the beach just a short distance from our door. It was nice to be away from all the hustle and bustle...

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Helpful?
Thank Tasteandsee2
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear kathydarr, Thank you for choosing to stay at the Castillo Real. We love receiving feedback from our guests as it helps us to improve our services. We are thrilled to hear that you enjoyed your stay and our fabulous location. We hope to see you again soon. Sincerely,

Reviewed 3 weeks ago via mobile

From the time we checked in to the time we left everything was perfection!!! The staff was so friendly and the room was spotless!!! This is honestly the BEST experience my husband and I have had staying on the beach. This was such a great trip and the hotel just topped it. Will definitely be returning again with our kids!!...

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Helpful?
Thank Alicia J
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Alicia J, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and had a great trip. I will share your comments with the staff and we look forward to seeing you in the future. Sincerely, Adelheid Salas

East Tennessee
Reviewed 3 weeks ago

Booked this hotel as a place to stop on the way home from the Daytona 500. I was looking for something in St Augustine as I wanted to check out the area for future visits. Selected this hotel based on the modest price and location. I was really surprised at the hotel, it was much nicer than I was expecting...

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Helpful?
Thank Catsno1
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Catsno1, Thank you for choosing to stay with us at the Castillo Real. We appreciate feedback from our guests as it helps us to improve our services. We are happy to hear that you enjoyed your stay and our fabulous location. We look forward to seeing you on your next visit to the area. Sincerely, Adelheid Salas

Sarasota
Reviewed 3 weeks ago

Very nice room with huge hot tub! The restaurant is great and the outdoor pool with fountain and hot tub is really nice. Away from the hustle and bustle of downtown but on the beach. All in all a great stay.

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Thank Jane J
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jane J, Thank you for staying at the Castillo Real. I am thrilled to hear that you took advantage of our great facilities, fabulous location and enjoyed the onsite restaurant. We hope to see you again in the future. Sincerely, Adelheid Salas

Reviewed 4 weeks ago via mobile

Found this place on our way home from key west. What a great place! Right on the beach, nice pool, and friendly front desk. Our room was quite large and had a view of the ocean. We had a nice whirlpool tub in our room which made it very easy to relax after lots of driving. Also a great shower-...

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Helpful?
1Thank Mary B
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Mary B, Thank you for staying with us at the Castillo Real and for taking the time to write a review. We appreciate feedback from our guests as it helps us to improve our services. I am happy to hear that you enjoyed your room, our staff and our fabulous location. We look forward to seeing you on your...

Reviewed 4 weeks ago

It was a nice experience location was great to the beach and the Town of St. Augustine The hotel was nice. We had a beautiful view of the ocean from our balcony The restaurant was also good we had a delicious breakfast..The room could have been a little more updated.

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Helpful?
Thank Kristine W
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Kristine W, Thank you for sending in your comments. I am glad to hear that you liked your view, our great location and were able to take advantage of the restaurant. Thank you for staying with us and we hope to see you again. Sincerely, Adelheid Salas

Florida
Reviewed 4 weeks ago

Quiet nice hotel. Waking distance to the beach and with nice restaurants around. The room did have a view to street but a 2 minute walk and you find yourself in the beach. Quiet neighborhood. Bus stop at hotel in case you don't have a car to get to old town. Restaurant available in the hotel.

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Helpful?
2Thank SomosAsi
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear SomosAsi, Thank you for staying with us at the Castillo Real and for sending in your review. We appreciate feedback from our guests. We are happy to hear that you enjoyed your stay, our fabulous location and the restaurant. We hope to see you again on your next visit to the area. Sincerely, Adelheid Salas

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, St. Augustine, FL 32080
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Price Range: RM580 - RM1,272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Jacksonville, Florida
1 month ago

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing east to the water with a balcony!”
 of 5 bubbles janejY3359BR, 28 Feb 2017 | Read review
“get a room with a balcony”
 of 5 bubbles , 24 Feb 2017 | Read review
“all the rooms seem to be quiet. rooms closer to lobby have more activity and noise.”
 of 5 bubbles CharmainD_12, 20 Feb 2017 | Read review
“rear of hotel has balconies”
 of 5 bubbles menckenman, 8 Feb 2017 | Read review
“The 4th floor, quiet and nice ocean views and the sunrise, spectacular! Our room had a balcony, which was special, you can hear the ocean.”
 of 5 bubbles 828JoyceL, 9 Dec 2016 | Read review
5 of 5