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Sawgrass Grand Hotel

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Sawgrass Grand Hotel
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909 Reviews from our TripAdvisor Community

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There are newer reviews for Sawgrass Grand Hotel
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Showing 701: English reviews
Sunrise, Florida
Reviewed 4 weeks ago

Having traveled across this country and many other parts of the world I am always interested to observe the quality of customer service at the various locations. When you come across excellent people I feel the need to recognize them to all customers. Mr. Harold Rondan, at The Sawgrass Grand, is an exceptional example of genuine customer care and sincerity....

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Helpful?
Thank bkkinley
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to share you wonderful review with the tripadvisor community. It comes with great pleasure to pass you review onto our team members specially Harold. We look forward to welcoming you back and make sure you have an even better stay! Thank you again for choosing our hotel as your travel destination. Warm...

New Port Richey, Florida
Reviewed 3 November 2016

Upside: Marc at the front desk and young lady that checked me in gave outstanding customer service! Friendly Staff... Clean and spacious room. Beautiful outside. Grounds outside well maintained. Downside: Lobby music very loud. Could have had extra staff at front desk for check in, very crowded when i arrived at 9:30PM... only 1 person and she had to answer...

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Helpful?
Thank WheelchairDoc1
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greeting Traveler, Thank you for taking the time to review our hotel. We are very happy to pass your kind words about our staff to the entire team, especially Marc! We are also very pleased you enjoyed our rooms. I have notified the proper management about the concerns of the music and to have an extra staff member and we...

Fort Myers, Florida
Reviewed 31 October 2016

Stayed only one night and for starters check in was horrible, waited for ever, only one agent and he was not very hospitable. Only one elevator working and that was all the way at the end of the building. The room was filthy with the rugs stained and disgusting. It looks like they haven't been cleaned in years. Their was...

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Helpful?
1Thank Schrist000
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to review our hotel. On behalf of the staff, we would like to extend our apologies that we did not meet your expectations during your stay. I can assure you that what you experienced is not indicative with a normal stay at our hotel. I have notified management of your issues and...

Weymouth
Reviewed 24 October 2016

Not a bad place to stay but also nothing special.....Booked thru a third party and was surprised to find there was a $15.00 daily "resort" fee....Fine but what hotel in this day and age does not provide a coffee machine in the room? I have to go to the lobby to purchase Starbucks? Then why charge me an additional $15.00...

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Helpful?
Thank Richard W
Reviewed 20 October 2016

Stayed at the Sawgrass Grand Hotel for 2 nights. Hotel staff was very courteous, Room was clean and had comfortable beds. Bathroom was a good size and shower was fine. I would stay there again in a heartbeat.

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Helpful?
Thank Steven S
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Steven, Thank you for taking the time to review our hotel. We are very pleased to hear that you had an enjoyable stay with us. We are excited to pass your kind words onto our team members. We look forward to having you back with us and we will make sure that you have an even better stay! Thank...

Reviewed 7 October 2016 via mobile

Awesome service. Very accommodating! Would recommend this hotel to anyone visiting Florida! Loved the rooms - bar and the swimming pool. Fitness center was a bonus! Close to the casinos and the beach!

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Helpful?
Thank ginataylor1111
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Gina, Thank you for taking time time to write this wonderful review about our hotel. We really appreciate your kind words about our amenities. We are glad to hear that you enjoyed our fitness center. We are geared toward professional athletes and we take pride in our accommodations that our fitness center offers. We look forward to welcoming you...

Reviewed 6 October 2016 via mobile

He was the best part of our stay very entertaining very nice pays great attention to the customer we enjoyed sitting at the bar even though it was hurricane coming he made me feel relaxed great asset to the company

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Helpful?
Thank Sisie42
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to share you experience with the tripadvisor community. It comes with great pleasure to pass your kind words onto our team members especially Craig! We look forward to welcoming you back and to make sure you have an even better stay! Thank you again for choosing our hotel as your travel destination....

Washington DC, District of Columbia
Reviewed 29 September 2016 via mobile

It's always a must to visit Sawgrass when in the Miami and Fort Lauderdale area. The shop and delivery option is a charm. It's like an activity and adventure in one. I feel like home away from home when at Sawgrass.

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Thank Jpully2014
Reviewed 23 September 2016

Hotel was very elegant and clean. The Front Desk Clerk ZiBrianna was very Pleasant and friendly She also changed my room with no problem. Great hotel and Great Staff. The room was very clean and comfty. Hotel also has snack bar.

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Helpful?
1Thank Alexis A
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Alexis, Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay at the Sawgrass Grand Hotel. It comes with great pleasure to pass your review onto our team members, especially Zibrianna. We look forward to welcoming you back and make sure you have an even better stay. Thank...

Reviewed 13 September 2016

I have to say this hotel has the best Front desk and Bartenders! Front Desk- Harold is super nice. He printed me directions to the best sushi in Fort Lauderdale. He didn't hesitate to help me out. Harold makes you feel at home away from home. Bartender- Craig was a very friendly dude. He made it his issue to greet...

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Helpful?
Thank Kamren S
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Kamren, Thank you for taking the time to share your feedback about our hotel. It comes with great pleasure to pass your review onto our team members, especially Harold and Craig. We look forward to welcoming you back and to make sure you have an even better stay. Thank you again for choosing our hotel as your travel destination....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Region: United States > Florida > Broward County > Sunrise
Price Range: RM510 - RM1,148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sawgrass Grand Hotel staff and other travellers.
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Crooks, poor management”
 of 5 bubbles HoosBruce, 14 Nov 2016 | Read review
“We were just given a great room and feel like it was an upscale bed as it was very comfortable.”
 of 5 bubbles dvsdoe, 11 Nov 2016 | Read review
“Rooms on the east side are very relaxing”
 of 5 bubbles bkkinley, 9 Nov 2016 | Read review
“Room 333 was laid out well, it was clean and well appointed, bed was comfy and it had 2 tv's!”
 of 5 bubbles WheelchairDoc1, 2 Nov 2016 | Read review
“my tip.. stay away!”
 of 5 bubbles Schrist000, 31 Oct 2016 | Read review
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