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DoubleTree by Hilton Hotel Tampa Airport - Westshore

775 reviews
#76 of 164 Hotels in Tampa
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Traveller (125)
Room & Suite (41)
Pool & Beach (8)
Overview
  • Excellent30%
  • Very good25%
  • Average19%
  • Poor16%
  • Terrible10%
Travellers talk about
“double tree”(58 reviews)
“warm cookies”(12 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Tampa Airport - Westshore
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (775)Write a Review
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All reviewsdouble treewarm cookiesa hilton honors memberbreakfast buffettampa airportshuttle servicechecking infree shuttlekendallcypresstpamallsconventioncruise
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381 - 385 of 762 reviews
Reviewed 22 July 2016

Although the breakfast was excellent, the customer service was average and the room was dirty in areas. The room temperature could not be adjusted. The location was good and the shuttle provided was good.More

Review collected in partnership with DoubleTree by Hilton
Thank Caryl S
Response from DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - WestshoreResponded 26 July 2016

Although we are glad that you found our location convenient and appreciated our complimentary shuttle service, it's disappointed to learn that you were not completely satisfied with your stay. Thank you for bringing this to our attention, and we will certainly address your concerns with...More

Reviewed 21 July 2016

First ill start off with the super rude staff or girl i got when checking in didn't even key my cards right had to go back to have the re done she again then said the person who checked me in must have done it...More

Thank tiffanytraveler312
Response from DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - WestshoreResponded 24 July 2016

It is disheartening to read a review such as yours as this is not the experience we want for our guests. Please accept our sincere apologies for the shortcomings during your stay. Our management team will be sure to review all your feedback to improve...More

Reviewed 20 July 2016

I did not have a good customer service experience here, the staff were standoffish and refused to even smile, the food was mediocre; this is an old hotel in major need of upgrades and they have bugs (roaches).More

Review collected in partnership with DoubleTree by Hilton
Thank alphonsos669
Response from DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - WestshoreResponded 22 July 2016

We greatly appreciate your feedback. It's always our intention to provide our guests with the best in customer service, and we regret this wasn't reflective on your visit. Please know that we take all claims very seriously and will examine our guest rooms. It's our...More

Reviewed 20 July 2016

The beds are comfortable, they make you feel at home. I love the cookies when you arrive, delicious. The staff here is very friendly and always making you feel welcome. This hotel is also close to great shopping and attractions .

Review collected in partnership with DoubleTree by Hilton
Thank B7192SHamandah
Response from DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - WestshoreResponded 22 July 2016

Our signature cookies always make for a sweeter welcome! We are glad your stay with us was positive and that our staff provided kind and helpful service. We would love to welcome you back to the Doubletree by Hilton Tampa Airport-Westshore for another great getaway!

Reviewed 20 July 2016

Respect should always be given especially when you habe no reason to be disrespectful. Never had a experience like this in my life about trying to get in my room. Gave all information and still a denied access to room. Why?More

Review collected in partnership with DoubleTree by Hilton
Thank Ttaylor816
Response from DoubletreeTampa, General Manager at DoubleTree by Hilton Hotel Tampa Airport - WestshoreResponded 22 July 2016

We are disappointed to learn that you were dissatisfied with your encounter with our staff. This is not the experience we want to present to our valued guests. Your feedback will be reviewed with our team to re-emphasize the quality of service we expect them...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Shuttle Bus Service
Meeting Rooms
Airport Transportation
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$147 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$147 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (125)
Room & Suite (41)
Pool & Beach (8)
Dining (3)
Hotel & Grounds (116)
Business Centre & Event Rooms (13)
Bathroom (6)
Questions & Answers
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pnjmero
20 October 2017|
AnswerShow all 4 answers
Response from GailRB | Reviewed this property |
I cannot answer either of those questions, I did not use those services.
0
Votes
annkoral70
16 June 2017|
Answer
Response from annkoral70 |
I would like to know if you offer any discounts to your visitors?
0
Votes
Meghan K
18 April 2017|
AnswerShow all 3 answers
Response from Nece R | Reviewed this property |
I always double check with the front desk just in case the web site changes because of the weather. Enjoy
0
Votes
Room Tips
"could not do so-ll pretty bad"
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"Try to avoid a room with a blank wall view."
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"Stay near an elevator"
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"Ask for a room on the pool and be sure to ask them not to put you on the highway side (lots of road noise)."
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