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This hotel was not up to Marriott standards. Upon check in the room was musty and dirty. There was urine on the bathroom floor and toilet seat. There was hair and black specs of something in the bed. Since we arrived late and were exhausted...More
1 Thank alspeer67
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 6 days ago
Your valued feedback highlighted a number of areas for improvement that I have since shared with the team.Please accept our sincere apologies for the inconvenience you may have experienced
My husband and I stayed here during a business trip. First impression walking in the front door was that it was a quaint, modern hotel but there's very little signage to let you know where to go to even get to the elevator, other than...More
Thank Ann K
Response from Matthew M, Manager at Courtyard West Palm BeachResponded 1 week ago
Dear Ann K,
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard West Palm Beach.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short...More
We stayed here the middle of 9/2017. We had the room reserved a month or so in advance. We got to the hotel around 5pm on our day of check and they were all book except for 2 rooms so we were lucky to get...More
2 Thank CJ603
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 16 October 2017
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.
We stayed during the whole Hurricane Irma Restoration and found the hotel to be very nice
The staff went above and beyond to make our stay comfortable
The staff at the Bistro did a fine job of keeping 20 lineman with coffee in the...More
Thank Edward B
Response from 677andreaA, General Manager at Courtyard West Palm BeachResponded 25 September 2017
Thank you for your wonderful review we look forward to your return when your travels bring you back to the area
I checked into the Courtyard Marriott on Northpoint Pkway the night before a surgery at St. Mary's Hospital. ALL I wanted was good night's sleep. The first room I was in had a very weird smell....a combination of cleaning chemicals and pot. As I started...More
1 Thank Laura C
Response from Matthew M, Manager at Courtyard West Palm BeachResponded 4 August 2017
Dear Laura C,
Thank you for taking the time to write a review in regards to your recent stay at the Courtyard West Palm Beach.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More
US$106 - US$291 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Business Hotel in West Palm Beach
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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