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Courtyard West Palm Beach

251 reviews
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Traveller (47)
Room & Suite (24)
Pool & Beach (8)
Overview
  • Excellent37%
  • Very good33%
  • Average18%
  • Poor7%
  • Terrible5%
Travellers talk about
“chocolate bar”(6 reviews)
“front desk”(51 reviews)
“small balcony”(3 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (251)Write a Review
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All reviewschocolate barfront desksmall balconybusiness parkroom was very clean and comfortablewest palmbreakfast includedoffice parkhotel staffcracker barrelking suiteoutdoor poolwould stay againup to datebusiness tripbistroterrence
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1 - 5 of 221 reviews
Reviewed 2 weeks ago via mobile

Initial impression—lobby is nice and appears to have been fairly recently updated. Front desk employee was very nic and helpful. The rooms were a bit musty with old carpet. I was afraid to walk barefoot in my room. The bedding was new and nice, but...More

Thank KES1024
Response from Matthew M, Manager at Courtyard West Palm BeachResponded 2 weeks ago

Dear, KES1024 Thank you for taking the time to write a review. Please come back and stay with us again. Thank you, Matthew McCurry Operations Manager

Reviewed 4 weeks ago via mobile

This hotel was not up to Marriott standards. Upon check in the room was musty and dirty. There was urine on the bathroom floor and toilet seat. There was hair and black specs of something in the bed. Since we arrived late and were exhausted...More

1  Thank alspeer67
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 4 weeks ago

Your valued feedback highlighted a number of areas for improvement that I have since shared with the team.Please accept our sincere apologies for the inconvenience you may have experienced

Reviewed 4 weeks ago

My husband and I stayed here during a business trip. First impression walking in the front door was that it was a quaint, modern hotel but there's very little signage to let you know where to go to even get to the elevator, other than...More

1  Thank Ann K
Response from Matthew M, Manager at Courtyard West Palm BeachResponded 4 weeks ago

Dear Ann K, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard West Palm Beach. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short...More

Reviewed 13 October 2017

We stayed here the middle of 9/2017. We had the room reserved a month or so in advance. We got to the hotel around 5pm on our day of check and they were all book except for 2 rooms so we were lucky to get...More

2  Thank CJ603
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 16 October 2017

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.

Reviewed 24 September 2017 via mobile

Excellent We stayed during the whole Hurricane Irma Restoration and found the hotel to be very nice The staff went above and beyond to make our stay comfortable The staff at the Bistro did a fine job of keeping 20 lineman with coffee in the...More

Thank Edward B
Response from 677andreaA, General Manager at Courtyard West Palm BeachResponded 25 September 2017

Thank you for your wonderful review we look forward to your return when your travels bring you back to the area

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Traveller (47)
Room & Suite (24)
Pool & Beach (8)
Dining (3)
Hotel & Grounds (36)
Bathroom (4)
Business Centre & Event Rooms (1)
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Bar/Lounge
Tennis Court
Heated pool
Details
Price range
US$114 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in West Palm Beach
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$114 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in West Palm Beach
Room types
Non-Smoking Rooms, Family Rooms, Suites
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