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Embassy Suites by Hilton Atlanta - Buckhead

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1,232 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Atlanta - Buckhead
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Showing 1,218: English reviews
aiken sc
Reviewed 14 March 2016

Great location and lovely public areas. My only complaint would be that the rooms really need an updating. Carpet was worn and furniture was in bad shape. On the bright side, they have a lovely cocktail hour for guests and the breakfast offerings were great. They even made you a custom omelet.

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Helpful?
1Thank rshandle
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear rshandle, Thanks for your nice comments we appreciate your points about updating certain things, which we're working on right now. We really appreciate your note about customizing your omelet - that's what our Complimentary Breakfast is all about. When we say we cook-to-order your breakfast, we mean it and do it proudly for each and every guest, every day....

Fullerton, United States
Reviewed 13 March 2016

I have stayed at several Embassy Suites and other Hilton brand hotels. This was horrible. Room smelled, everything very worn, bed uncomfortable, drains clogged, a/c didn't work properly, peep hole blocked. First place I have stayed where the staff don't smile, barely respond. Only 3 people I encountered in a 5 day stay were friendly and polite. Definitely lacking in...

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Helpful?
Thank Deborah L
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Deborah L, Thank you for your review. We're sorry to hear about your unpleasant experience. If you care to discuss it in detail please contact me at th4e hotel. Best regards ...

Fitchburg, Massachusetts
Reviewed 12 March 2016 via mobile

I had to come into Atlanta on a business trip and stayed at here for 2 nights. The staff was great and the large rooms created an ideal work environment. If work takes me to the Buckhead area again, I'll be sure to return. I'm picky about beds and the one I had here was great!

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Helpful?
Thank kcsmith2351
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear kcsmith2351, Wow - so much here to appreciate! We like how you so nicely sum up a great experience, in great hotel, located in Atlanta's most popular destination. Thanks very much for sharing and we look forward to serving you again!

Nashville, Tennessee
Reviewed 11 March 2016

GREAT GREAT GREAT stay....Front desk agents AC and Joanna were jewels during my stay...Coming in from Nashville for a concert at Center stage i had not printed tickets off before i left and Joanna was SO kind to print them off for me...AC was just extremely nice and made sure our stay was comfy,,,The night auditor (not sure of his...

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Helpful?
Thank mysscutegirl2u
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear mysscutegirl2u, Thank you so very, very, very, much ... we can't hear GREAT stay enough! That's what we are all about and that's our mission every day: to provide a really GREAT stay for every guest, every day. It will truly be great to serve you again!

Nassau, New Providence Island
Reviewed 9 March 2016 via mobile

Nice rooms , great location .. close to Lennox square mall for shopping. Front desk staff is phenomenal ( Dexter, Jasmine and Maggie). Breakfast was also complimentary and delicious. And the managers event from 5:30 - 7:00pm was amazing. The only thing I would change is the managers event ending a little later :)!!! Lol but I will definitely be...

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Helpful?
Thank Yoshithedinosaur
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Yoshithedinosaur, thank you so very much for your very kind words! We also appreciate your recognition of several of our outstanding team members and we'll be delighted to pass on your compliments. Great suites, great team, best location in Atlanta - we have it all right here in Buckhead! We look forward to serving you again soon!

Blue Bell, Pennsylvania
Reviewed 8 March 2016

We stayed 2 night. Enjoy the hospitality cocktail hour and breakfast selection. The room was nice but starting to look outdated and worn. Tried to use the business center and 1st computer was tempermental (froze and wouldn't respond to keyboard). No paper. I mentioned to front desk and problem was resolved when went back later. No warning on the pool...

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Helpful?
Thank smalltowntraveler329
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear smalltowntraveler329, Thanks for your very insightful review. Your favorable comments are much appreciated. We'll follow-up on the two concerns you raised right away. Your description of the pool incident is very interesting and how you detail the cause and effect of guest behavior, which unfortunately has unpleasant affect of many other guests, is rarely told. Usually we hear the...

Clay NY, United States
Reviewed 8 March 2016

The hotel was excellent. Having a Ruth Chris on site was a big plus. We had an excellent dinner there and Charles was our waiter. He was attentive but gave us plenty of time to talk without interrupting or making us feel hurried. The manager was excellent as well. He was there at dinner and again at lunch the next...

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Helpful?
Thank Teresa B
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Teresa B, Thanks for your very kind comments. We are proud to partner with the world class dining experience offered by our friends at Ruth's Chris. We'll be delighted to pass along your compliments and we look forward to serving up another hospitable and tasty experience here in Buckhead!

Atlanta, GA, United States
Reviewed 7 March 2016

Checked in 3-1-16 in late afternoon. Precor Fitness -Both Treadmills incline had "error" and wouldn't work, Wipes were in a small container and was refilled on 3-2-16. I spoke with Mgr-Maggie , front desk and she was on the phone and didn't acknowledge me for over 5 min and she indicated the fitness was on the list to be upgraded...

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Helpful?
1Thank Robert P
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Robert P, As one of our very best and most loyal customers your words have great meaning to us. The specificity you offer will allow us to address your concerns in detail, which we will do right away. We appreciate your comments that comparatively your experience did not add up, as you've come to expect from Hilton's fine brands...

Jerome, MI
Reviewed 6 March 2016 via mobile

Have always found a certain level of service and comfort at embassy suites. This hotel left a lot to be desired as the pictures show the level of cleaning was poor, pools were closed. I did share my concern with the hotel so perhaps they will make changes in the upcoming future they did give me a gift card to...

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Helpful?
Thank lpski
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear lpski, Thank you for your comments both here and at the hotel. We do look forward to welcoming you back as some of the items you mentioned are in the works as we speak. Out indoor pool was temporarily shut down for maintenance but we are currently in the process of replacing the outdoor pool's surface, making it a...

LAKE IN THE HILLS
Reviewed 6 March 2016

This hotel looks fine in the lobby, but when you see the room, you will not be happy. Old tattered furniture, old bathroom, needs to be gutted. Room was clean, but needs to be gutted and start over. The only updates were newer carpet and drapes. Very sad

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Helpful?
1Thank PATRICIA K
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear PATRICIA K, Thank you for your review. We do have several suites where the replacement of certain items in them needs to be replaced and we're working on it right now. We agree we have a beautiful atrium, making our hotel a unique oasis in the hectic Buckhead. Thanks also for recognizing the hotel's cleanliness. Best regards!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Only all suite full service hotel located in the heart of Buckhead. Our boutique style property features Ruth's Chris Steak House. All guests receive omplimentary Cooked-to-Order Breakfast and an Evening Reception with snacks and drinks. Short walk from world class shopping at Lenox Square and Phipps Plaza. Two blocks from MARTA which will transport you to all local destinations including the airport, convention center and the Georgia Aquarium. Free shuttle provided within one mile of the hotel. ... more   less 

Additional Information about Embassy Suites by Hilton Atlanta - Buckhead

Address: 3285 Peachtree Rd NE, Buckhead, GA 30305-2420
Region: United States > Georgia > Buckhead
Price Range: RM574 - RM1,224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Buckhead 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Embassy Suites Atlanta - Buckhead Hotel Atlanta
Embassy Suites Buckhead
Atlanta Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Atlanta - Buckhead staff and other travellers.
16 questions
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Questions? Get answers from Embassy Suites by Hilton Atlanta - Buckhead staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a higher floor closer to the elevators for less noise from below and the street. I stayed on the 13th floor this trip”
 of 5 bubbles nickm20142014, 30 Nov 2016 | Read review
“Choose another hotel or a bench at the bus station. Seriously.”
 of 5 bubbles D6428RQdaveb, 5 Oct 2016 | Read review
“Choose another Hilton hotel in the area.”
 of 5 bubbles Tinale827, 7 Sep 2016 | Read review
“Choose another hotel.”
 of 5 bubbles 2DisneyDads, 5 Sep 2016 | Read review
“We stayed in room 207 and faced a brick wall. Stay on the left side of the hotel for a better view out the windown.”
 of 5 bubbles 296lashandar, 2 Sep 2016 | Read review
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