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Hilton Garden Inn Cartersville

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Hilton Garden Inn Cartersville
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545 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Savannah, United States
Reviewed 3 weeks ago

If you want to be treated rudely from the time you are checked into the wrong room until you check out and after when you discover your billing problems, this is the hotel for you. The actual hotel was very nice, but the staff is the worst that I have ever seen. Will never stay there again!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank D107LYmelissaw
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me directly if there is anything else we can...

Cartersville, Georgia
Reviewed 4 weeks ago

This was our second stay at this location and we chose it based on the nice rooms/value. The location is great and central to ships and restaurants. Service is good and responsive. The fitness center was dirty (but it was 5 AM and probable not done since previous morning). Had to request extra towels because they did not provide the...

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Helpful?
Thank 898gatraveler
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I have discussed these issues with the team so that we can prevent this from happening and anticipate our guests needs. We do hope you will consider...

Griffin, Georgia
Reviewed 4 weeks ago

Clean great room! Very friendly and nice staff. Very close to lakepointe sports venue ( cheer/baseball/volleyball) Near a lot of shops and restaurants. Indoor pool to give the kids something to do no matter what the weather.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 508brandyt
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Cartersville, United States
Reviewed 4 weeks ago

Great room, staff and facilities. My only complaint is the wireless internet connection speed was lacking, even for complimentary wireless. Could not Facetime family or connect my xBox1 for purposes of watching Netflix and/or HBO GO, so I had to rely on my cellphone to accomplish both.

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Helpful?
Thank richardrL4411LW
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for your review and for taking the time to let us know about your stay. I would also like to thank you for bringing this to our attention. It will help us improve our operations and services. We have contacted our service provider in regards to these issues and will hopefully have a resolution here soon. Be safe...

West Melbourne, United States
Reviewed 4 weeks ago

Apparently, you only get one set of toiletries regardless of your stay. Don't waste your money on breakfast there are several good restaurants within walking distance. If this was my first stay at a Hilton product it would have been my last.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carl W
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for your review, I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. I hope that you found the offered compensation satisfactory. If there is anything else we can do,...

Pilot Mountain, North Carolina
Reviewed 5 weeks ago

Very friendly and clean. Mattress was terrible. Food was just ok, but expensive. Location was great, near everything. Great shopping. Everyone was extremely nice and eager to do anything to make your stay great

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Helpful?
Thank karenrB5486TC
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We are excited to announce that we will receive a very lush upgrade to our bed collection...

Marshall, il
Reviewed 20 March 2017

Very Helpful and friendly staff. Rooms were clean and consumables replaced each day. Towels were replaced without asking, which for me can be a problem with week long stays elsewhere. Didn't have to ask for anything extra all week. Beds could be better. Will definitely stay again

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Thank johncK1610NK
Nikki W, Manager at Hilton Garden Inn Cartersville, responded to this review

Thank you for taking a moment to share your experience. At Hilton Garden Inn Cartersville we try our very best to anticipate the needs of our guests so that you won't have to worry. We hope to see you again real soon, take care.

Cartersville, United States
Reviewed 18 March 2017

It was perfect from check-in to check-out. The staff was over the top friendly. Food at restaurant was great! Lots of USB charging ports in the room. Indoor/Outdoor pool was perfect for my son. Overall great experience. Price was great too!

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Thank R9884RHcarolr
Birmingham, Alabama
Reviewed 15 March 2017

Great place to stay especially for Booth Western Art Museum and downtown activities. Convenient on site food but also close to many restaurants and highways. Very quiet. Bar service and selection were fabulous

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Thank mattieg2017
Augusta, Georgia
Reviewed 15 March 2017

I stayed here at this hotel in March 2017. Located within walking distance of restaurants & shopping. Extremely clean facility and very friendly staff. Full service bar and spacious lounge area near the entrance.

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Helpful?
Thank craigj840

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cartersville hotel is ideally located a mile from historic downtown Cartersville and one hour from Hartsfield Jackson International Airport. Relax in our charming contemporary hotel with large windows creating a bright and airy feel. Our spacious guestrooms feature home comforts like complimentary WiFi with secure remote printing through PrinterOn® and a 32-inch flat-screen TV withon demand movies and complimentary cable channels. Enjoy a great night’s sleep on an adjustable Garden Sleep System® bed. Executive King Suites, whirlpool Suites and accessible rooms are available. Our hotel has received the 2015 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world’s largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests. ... more   less 

Additional Information about Hilton Garden Inn Cartersville

Address: 24 Liberty Dr, Cartersville, GA 30121-3357
Region: United States > Georgia > Cartersville
Price Range: RM559 - RM1,113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cartersville 3*
Number of rooms: 114
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Also Known As:
Hilton Garden Inn Cartersville Hotel Cartersville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cartersville staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Cartersville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If desirous of a true suite, and not in a hurry to leave the next day, would stay - but definitely not in a "junior" suite.”
bettyk405, 22 Nov 2016 | Read review
“Hilton is always a good choice”
O455DCsteved, 13 Nov 2016 | Read review
“Low floor is best for entering and leaving with a lot of baggage”
866TaylorB, 10 Nov 2016 | Read review
“Very quiet on the 3rd floor at the end away from elevators.”
stacyirvin, 18 May 2016 | Read review
“we were on the back side facing a mountain so no noise came in from there.”
919melindad, 10 Feb 2016 | Read review
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