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Holiday Inn Express Hotel & Suites Covington

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Holiday Inn Express Hotel & Suites Covington
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Covington
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Showing 94: English reviews
Calhoun, Georgia
Reviewed 24 August 2016

IHG Spire Elite member not allowed to check in early or late and not recognized at check-in with points or water/snacks. Forced to move car after waiting over thirty minutest for desk clerk. General Manager Leana White admitted she was suppose to be covering desk. No bell to ring for service and no one monitoring desk. Tried to checkout early...

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Helpful?
Thank Jeff H
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear Jeff H. I do apologize that your recent stay was not 5 star. We try our best to accommodate early check in requests, this hotel does stay very busy and sometime early check ins are not possible. I do apologize if you had to wait at the front desk, on the day of check in we had a staff...

Gilbert
Reviewed 13 August 2016

This hotel is old and needs some updating, the services was just average, and the breakfast was just okay. The staff kept creating new reservations and not confirming my original. I think some additional training is needed.

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Helpful?
Thank William M
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear William M, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with the condition of our property and the staff service. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared...

Reviewed 6 July 2016

Nice hotel for the money - clean and basic. In for a wedding - had a room on the 4th floor - found it to be comfortable and clean - all of the basics covered. We did not go to the free breakfast - so cannot comment on that. All good - nothing bad to say.

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Thank O1790TWmarkt
A TripAdvisor Member
2 reviews
Reviewed 23 June 2016 via mobile

We called ahead of time and asked if it was a pet friendly hotel. They said, Yes they were. So we drove 9 hours to this hotel. It was going to be our halfway point heading to the Carolinas. We were given a smoking room, (which smelled really bad) on the 4th floor. My kids tried to hold the door...

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Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear A TripAdvisor Member, Thank you for taking the time to write about your recent stay with us. I assure you that our guest’s comfort is our first priority. We are saddened by the fact that your experience was not up to your standards. I sincerely apologize for the challenges you have experienced with the room accommodation and level of...

Cantonment, Florida
Reviewed 19 May 2016

We did check in late. We had reserved a room with two queen beds and walked into a room with one king bed. The girl at the front desk was nice and had us come back down to switch us, but we were so exhausted. Breakfast is included but is nothing spectacular. The coffee tasted burnt and one of the...

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Helpful?
Thank Rachel J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear Rachel J, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our rooms, staff and breakfast selection. We also regret the inconvenience caused by other guests during your visit. Your feedback is troubling and will surely be looked into. Rest assured...

Louisville, Colorado
Reviewed 13 May 2016

I stayed at the hotel for business. After reading some of the previous reviews, I was skeptical, but this hotel is very nice. The rooms were clean and comfortable and the complementary breakfast was very good.

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Helpful?
Thank cmmuse
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear cmmuse, Thank you for your review and for giving us a chance. I do hope that you will stay with us again the next time you are in Covington!

Reviewed 3 April 2016

I stay here quite often when I am in town. The staff is always friendly and helpful. The rooms are nice, clean and comfortable. Hotel is located right off the interstate and close to area restaurants. I always enjoy my stay here.

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Helpful?
Thank Stephen U
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Stephen U Thank you for your review and your business! We appreciate your kind words and taking time to review us! Sincerely, Leana General manager

Lake Hamilton, Florida
Reviewed 13 February 2016

I have stayed here multiple nights a couple of times and have always found a friendly face and a clean room. If I had a problem it was quickly taken care of with a pleasant attitude. The breakfast bar is full of good stuff and maintained well. When traveling through this area and you need a place to stay don't...

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Helpful?
Thank Dinneratnine
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dinneratnine Thank you for your business and review. We are pleased to be your home away from home in Covington! Please come see us again! Leana General Manager

Greenville, South Carolina
Reviewed 21 January 2016 via mobile

I seriously cannot believe they actually cleaned this room. The door handle to closet is being held on with velcro, the desk is barely and I mean barely staying up, there are pills under the bed, on floor, along with candy and popcorn and stains on chairs. The young lady who checked me in was nice and knowledgeable, hotel is...

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Helpful?
Thank istrainer1
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear istrainer1, I do apologize for your experience at our facility, this is not the norm. Due to a sprinkler leak the hotel is under going repairs in the lobby and atrium areas. We are working to get all the repairs finished as soon as possible. Please email me with the room number that you stayed in so that I...

Reviewed 22 November 2015 via mobile

Room was clean. ... but key didn't work both nights! We are now sitting out on the hall where we've been for over 30 mins waiting on the front desk clerk to call her boss! This was supposed to be fixed today while we were out! Next door neighbor just opened his door complaining that we were too loud trying...

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Helpful?
Thank Stacey W
Leana W, General Manager at Holiday Inn Express Hotel & Suites Covington, responded to this review

Dear Stacey W, I do apologize for the experience of your door not opening. I understand the frustration of this issue. Maintenance has inspected the lock and all is working properly at this time. I do hope that you will give us another chance and stay with us again. Leana General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newest addition to Covington Georgia is the Holiday Inn Express Hotel & Suites, conveniently Located to I-20 at Exit 90, just a short drive to Atlanta, Augusta, and Athens home of the Georgia Bulldogs. This beautiful hotel with its unique atrium design appeals to the business and leisure travelers offering a wide variety of amenities that meets or exceeds their expectations. We boast free high speed Internet, 24hr business center, fitness facility, outdoor pool, microwave-refrigerator and plasma TVs in all of our guest rooms.Business:, Komatsu, Amada America, General Mills, SKC, C.R. Bard Medical, Valspar Corp., Pactiv Hospitals: Newton Medical Center Univeristies: Oxford College of Emory University, Dekalb Technical College Local Attractions: Blue Willow Inn, Georgia International Horse Park, Georgia Aquarium, Stone Mountain Park, CNN, Stay Smart and sleep smart at the Holiday Inn Express Hotel and Suites in Covington, Georgia ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Covington

Address: 9159 Access Rd NW, Covington, GA 30014-2011
Region: United States > Georgia > Covington
Price Range: RM561 - RM699 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Covington 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Hotel And Suites Covington
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Covington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ENTIRE hotel is under construction - DO NOT STAY HERE”
 of 5 bubbles gt3smitty, 27 Nov 2016 | Read review
“Ask for a room on the west side.”
 of 5 bubbles WA2world, 17 Oct 2016 | Read review
“Back side of hotel - away from the road is very quiet”
 of 5 bubbles O1790TWmarkt, 6 Jul 2016 | Read review
“Get a room on the top floor for (hopefully) a more peaceful/quiet stay.”
 of 5 bubbles 604rachelj, 18 May 2016 | Read review
“4th floor rooms are quite and easy to get to”
 of 5 bubbles Dinneratnine, 13 Feb 2016 | Read review
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