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Extended Stay America - Atlanta - Gwinnett Place

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Extended Stay America - Atlanta - Gwinnett Place
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
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Reviewed 2 weeks ago via mobile

Our lease was up and we had 3 days until the lease signing at our new place. We chose ESA because we have a small child and needed the additional space an extended stay provides. Upon check-in, we walked up to a woman at the front desk, who ignored us. The staff member who would check us in, came up...

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Helpful?
Thank Alissa H
Atlanta, Georgia
Reviewed 3 February 2017 via mobile

First thing I would like to say is that the staff here are amazing. Ms. Sharon, the front desk clerk is very friendly and very knowledgeable. She has made my stay here a wonderful experience with her courtesy and helpfulness. Keith, the manager there is always available to help and very respectful to the guests. The housekeeping staff always makes...

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Thank EmileAdvisor
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding how amazing our staff are, our grab and go breakfast, fitness room and our on site laundry facility. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Jacksonville, Florida
Reviewed 20 December 2016

Great staff, great stay and overall a great hotel. I was in town for business and decided to choose this property in the Gwinnett area for the week. It was convenient, clean and the staff was excellent. I would recommend this newly renovated hotel to anyone traveling to the Gwinnett Duluth Area.

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Thank spearson07blackberry
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

It is so rewarding to read that you had a positive experience with us. Thank you for your comments. Your kind comments on how great our staff was and the convenience you received at our hotel are much appreciated. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

Reviewed 18 December 2016 via mobile

This has been the best stay that my family experienced at an Extended Stay America. The supervisor Keith at Gwinnett at place was exceptional his customer service skill were awesome. He helped us through trying times with out knowing it. He deserves a big pat on the back. Because of Keith i will continue to visit Gwinnett Place Extended Stay...

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Thank Latasha O
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

The team and I appreciate your remarks. We are glad to have provided you with excellent customer service that you found suitable. Our staff will be informed on the excellent job they are doing assisting guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Warner Robins, Georgia
Reviewed 10 December 2016 via mobile

I know you've read these other opinions, and I know what you're thinking when you see my very different experience posted here. Yes, I am a real guest of this hotel. No, I don't work for ESA and No, I'm not being paid or enticed in any way to make this review. I just want to give you all a...

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Thank Amanda H
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Your feedback is important. Thank you for sharing your experience. It is pleasing to read your stay went so well at our hotel. We strive to provide all guests with excellent customer service and accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Findlay, Ohio
Reviewed 1 December 2016

I'm just going to get to the point - The room I was given wasn't even cleaned and ready. Walked right into a mess from the last occupants. We got there at a decent time of 6 PM, and so, the room should have been ready for us. So, I went downstairs to complain and was given a second room....

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1Thank findlayboy
Reviewed 2 August 2016 via mobile

Normally a huge advocate for this chain for our business travel but this one was disappointing to say the least. They placed us in a handicapped accessible room which was very oddly laid out. The rooms are clearly marked non smoking- but there are numerous burns in the carpets, the tables, and even the bedding. The wood floors in the...

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Thank MNCole
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read that despite being checked in to a non-smoking room, there were burn marks on the carpet and table, old looking kitchen wood floor, food on the front of refrigerator and poor Wi-Fi. Please accept my apology. Your comments...

Duluth, Georgia
Reviewed 19 July 2016

I have been to many hotels in my time, but I believe this is far from the worst. This Extended Stay, for some is home, for some a place to stay overnight or the weekend. There isn't always a staff person at the front desk, but they do have a job to more than someone walking in the door. This...

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Thank AHappyCouple14
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again soon.

Reviewed 5 July 2016

Upon arrival when noone was able to greet me to check in. after waiting 20 minutes to check in, I arrived to a room that was dirty. The water was not hot and the bathroom had mold. The bed was hard, the pool was nasty and non functional, every washer and dryer had a out of operation sign and the...

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Thank Jehan W
Silver Spring, Maryland
Reviewed 2 June 2016

This is the worst hotel ever. I decided to locate a hotel late going into the holiday weekend and could not find any availability in the area and was force to stay at this hotel. The staff I encounter were very unfriendly, not helpful or motivated to be there. The hotel had a very bad offensive odor, the room was...

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Thank davisblojay
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the unfriendly nature of our staff, offensive odor and uncleanliness is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will guarantee great services as well as fresh rooms to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Atlanta - Gwinnett Place

Address: 3390 Venture Pkwy, Duluth, GA 30096-4719 (Formerly Extended Stay Deluxe)
Region: United States > Georgia > Duluth
Price Range: RM354 - RM447 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Atlanta - Gwinnett Place 2.5*
Number of rooms: 114
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Also Known As:
Extended Stay Deluxe Atlanta-Gwinnett Place Hotel Duluth
Duluth Extended Stay
Extended Stay Duluth
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Atlanta - Gwinnett Place staff and other travellers.
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Questions? Get answers from Extended Stay America - Atlanta - Gwinnett Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor rooms have high ceilings which I particularly enjoyed”
 of 5 bubbles spearson07blackberry, 20 Dec 2016 | Read review
“More sun-opposite side parking lot, less noise-closest to Venture Parkway. Check room BEFORE you sign! If it's not clean, TELL the staff!!”
 of 5 bubbles AHappyCouple14, 18 Jul 2016 | Read review
“Odd numbered rooms get more sunlight, higher room numbers are farther from noise of traffic, new beds and couches.”
 of 5 bubbles AHappyCouple14, 24 Nov 2015 | Read review
“The internet for free is slow a hot spot works better.”
 of 5 bubbles woodsfamily, 20 Aug 2015 | Read review
“There are non available at this location”
 of 5 bubbles 603stevenm, 28 Jul 2015 | Read review
5 of 5