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Alpine Valley Inn - Helen

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69 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Reviewed 4 weeks ago via mobile

This is a nice hotel for the price, if you can get a jacuzzi room. Its located as soon as you hit Helen, GA coming from the South. About a 15 min walk from downtown where all the shops are. They have new management which are very friendly and it was an easy check in. I will keep this place...

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Helpful?
Thank Matthew C
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Matthew, Thank you for providing feedback about your stay. We are thrilled to hear that you enjoyed yourself, and look forward to seeing you next time your adventures bring you to Helen, GA.

Englewood, Florida
Reviewed 18 October 2016 via mobile

Absolutely not a good choice. Premises are in total disrepair. Paint peeling ,outdoor carpet ripped and coming up cigarette butts everywhere. No security people actually spending the night in cars in parking lot. Our friends got to there room late Saturday night and there was someone in the room. Not checked in just a trespasser looking for a place to...

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Helpful?
Thank kimgville
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Thank you for your feedback. This is certainly not our standard. These issues will be addressed with our team, and we will work diligently to assure this never happens again. We look forward to earning your business again in the future.

Chatsworth
Reviewed 29 August 2016 via mobile

If all you need is a place to sleep during your visit to Helen, then this hotel would be perfect, but don't expect breakfast or wifi. The rooms were clean, but they didn't have a trash can. We had a smoking room, but no Ash tray...

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Helpful?
Thank Brittany R
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Brittany, We are so appreciative of your feedback. Our property is not able to offer breakfast or wifi at this time, and we apologize for any inconveniences this may have caused. Our housekeeping staff has been notified about the missing trash can and ash tray. Thank you for your patience, and we look forward to bettering your next experience with...

Boca Raton, Florida
Reviewed 29 August 2016 via mobile

Same as other reviews. Reservations are a joke. We booked multiple rooms a month in advanced and then a couple days prior to check in receives an email that they overbooked and sorry about your luck. We then had to cxl other rooms and we're now without a hotel days before a holiday weekend. What terrible customer service.

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Helpful?
2Thank per4mance
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, We are so sorry about this inconvenience. When a room is reserved through a third party site, there is always a slight chance that the property has been overbooked by that third party. We are in the process of working together to ensure that this does not happen again. Thank you for your feedback regarding this matter.

Lafayette, Indiana
Reviewed 31 July 2016 via mobile

One of the most difficult things to do in Helen Georgia is to find a decent budget hotel deal on a Summer weekend. If you are not looking for luxury but basic accommodations for a budget price in a tourist destination, then Alpine Valley Inn is the place. Have I paid more n stayed in better? Sure. From Dubai to...

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1Thank globegysy
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Your feedback is priceless to us. Thank you so much for your kind words. We are glad that you had a pleasant experience, and hope to see you again next time.

Rome, Georgia
Reviewed 31 July 2016 via mobile

Every thing was good. The rooms were clean. They called and ask what time I was checking in and had the air on for us when we got here. The only complaint I had was we had no wash rags to take a shower. Went to office and they were all out of wash rags. And the ice machine was...

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Helpful?
Thank Alleycat0827
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Thank you for the feedback about your recent stay. We are thrilled that you enjoyed your visit, and appreciate your comments about the housekeeping and vending. This has been sent to management to review. Wishing you safe travels!

Gainesville, Georgia
Reviewed 20 July 2016 via mobile

My family and I stayed here for a couple nights. The kids loved the pool. Rooms had nice flat screen tvs. Employees were awesome and very helpful. Housekeeper was helpful and gave is extra towels and toiletries. Great place for a great price.

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Thank bug0484
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, We are happy to hear that you and your family enjoyed your time with us. Thank you for your feedback, and we look forward to seeing you next time.

Reviewed 12 July 2016 via mobile

We're to begin...we stayed in room 107...no refrigerator or microware so drinks that we brought couldn't even be put on ice bc they had a broken ice machine that's no longer is in use., no clock,phone,coffee pot, had 2 towels 2 washcloths 1 which was dirty...no wake up calls....door was broken...no turn down service so when we got back to...

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1Thank Amanda W
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Amanda, We sincerely apologize for the issues that you experienced during your time with us. Our management staff has been notified in order to make the necessary adjustments. We hope to have the opportunity to better your next stay with us.

Summerville, Georgia
Reviewed 27 June 2016

The toilet would not flush even before it was used. The pool was closed down. Most of the power outlets didn't work. TV had to be programmed and reprogrammed after being turned off. Phone and alarm clock did not work. Ice machine did not work. No refrigerator, microwave or coffee maker. The ac worked fine though.

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Helpful?
Thank spd107
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, I am terribly sorry for the inconveniences you experienced during your recent stay. The hotel is now under new management, and we are in the process of making lots of changes to better accommodate our guests. We hope to have the opportunity to better your experience with us next time you are in Helen.

Dawsonville, Georgia
Reviewed 5 June 2016

It appears they have recently updated the room and it is under new management.The room was clean and smelled good. More updates are needed and it would have been nice to have a fridge, but it is much nicer than most of the places we have stayed in Helen. Much, much, much nicer than the Days Inn that we've stayed...

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Helpful?
Thank DERALF
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Deralf, The property is under new management, and we have been in the process of renovations. We are happy that you noticed the changes, and enjoyed your stay. Thank you for booking with us, and we look forward to seeing you next time are you back in Helen.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Alpine Valley Inn - Helen

Address: 749 Brucken Strasse, Helen, GA 30545-3606
Region: United States > Georgia > Helen
Price Range: RM316 - RM423 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Alpine Valley Inn - Helen 2*
Number of rooms: 32
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Questions & Answers

Here's what travellers have asked, with answers from Alpine Valley Inn - Helen staff and other travellers.
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Bryson City, North Carolina
2 months ago

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Questions? Get answers from Alpine Valley Inn - Helen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel!”
 of 5 bubbles CalebJ896, 10 Nov 2015 | Read review
“LOL - There are no good rooms!”
 of 5 bubbles LHPBaseballmom24, 19 Jan 2015 | Read review
“We do nota recommend the place, in our second room we had, water cups from Days Inn, ice bucket from Econo Lodge,.the ticket one saids.."Rodway Inn", the check in paper saids "Alpine Valley Inn" People screening at all hours, police call in. NO not a good place to be.”
  • shower curtain mold
 of 5 bubbles 686rosam, 27 Dec 2014 | Read review
“Don't take any chances.”
 of 5 bubbles evansmini2012, 21 Sep 2014 | Read review
“best tip: don't get a room here, at all.”
 of 5 bubbles terid372, 12 Jul 2014 | Read review
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