I the " Owner " wanted to Address this Guests (Famer21 FL)bitter after taste of her 1 Full Weeks Stay(less 1 Night)! We strive to accommodate each and every Guests wants & dislikes during their stay with us, and have never came across such a a problem, that this Guest has Indicated with her stay. Upon her Arrival (which was 1 Day Early?) She had No kind of Problems, I met her at her Cabin to make sure all was well, and made quite sure that she was Unmistakably Satisfied with her Cabin, and Comfortable and She & Her Husband were! We even talked for a while. I told her that if she needed anything during her stay to Please contact me. She never called me not even once ( with any Sort Of Problems During 6 Full Nights!), until 6 Days later when she and her Husband decided they wanted to leave early and wanted an Full Refund of the Remaining Nights left for her stay. When I talked with her on the phone she NEVER made one mention of any Disgruntled Problems, or Disappointments, of any Kind with the Cabin, Nor at any point during her Stay, Only that she & her husband had made a long trek up Anna Ruby Falls and that they felt over Exerted and wanted to go home. I explained that I did not give Refunds, Which she Knew Full Well , which was sent along with her Confirmation, but I did understand the need to want to go home, but that all I could do for her was to GIVE her a Gift Certificate for the remaining night left of her stay. They both excepted that and went home. I did mail her the " Gift Certificate " as I promised I would,( I even gave her a 2 Night's Stay Gift Certificate) then her response to my Gesture was to Threaten Me and My Business by Email & Phone ( said she would do her BEST to RUIN ME) this is her Fowl Manner of Appreciation! She did ADMIT that they ENJOYED a Wonderful Stay, a Very Clean Cabin, And Enjoyed Her Daily Country Breakfast( Every Morning), Her Champagne Set-Up, And all the other Luxury Amenities they enjoyed as well. But she was still UPSET that I would not give her, the remaining 1 Night Refund! It Casts A Very Bad Shadow for the Hospitality People in the World who try to do an Honest Effort & Job to accommodate people like this, and I do understand that we have to take the Bad with the Good, But to " Shamelessly " Speak Untruths about People who go above and beyond reproach to accommodate and do their " BEST " for them is just Dispicable to say the least! I have gone over her profile on Tripadvisor and have Seen & Spoken to some of the places she had visited previously, and they also had problems with her, which is Sad as well. I want the people who read all these reviews to be Open Minded when you read these reviews and know there are still some people in this world who can still tell the truth! most people are still Kind Hearted and want to do what is right. So To Famer21 please come back soon we would be happy to have you again.