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After trying for days to book a room with an ocean view, I finally called Quality Inn. We have stayed at other Choice Hotels and were extremely pleased with the cleanliness. Before I booked this online I called and talked with the person at the...More
4 Thank fedens
Response from qualityjekyll, Director of Sales at Quality Inn & SuitesResponded 16 June 2017
Thank you for your feedback! I am sorry to hear that we failed to meet your expectations on your recent visit. As you noted, our confirmation email states that our renovations are ongoing and we are doing our best to keep the impact...More
They are undergoing major renovations, so my review should be outdated in a few months. It was a nice sleep, old plumbing, They did charge me soon as I made reservations. First one to do that on this trip. They did help me out by...More
This was my first visit to Jekyll Island - beautiful, clean place! I was there for a conference. We stayed at the Quality Inn which appeared to be just getting started on renovations. We had booked months in advance with the expectation that rooms would...More
The hotel is under renovation, but needs to be demolished. The smell of mold is present even in the ocean breeze. Upon entering the building one of our party has COPD and began coughing so badly that they could not stay at the hotel. Another...More
Website pictures are not true. This hotel is old and dated. Wi-Fi is spotty. Rooms are not even started to be remodeled yet. Stay off Island or just elsewhere. These rooms need more than you see online.More
2 Thank mike b
Response from qualityjekyll, Director of Sales at Quality Inn & SuitesResponded 22 May 2017
Dear mike b,
Thank you for your feedback!
Please allow me to apologize on behalf of my team for failing to meet your expectations during your recent visit. Our hotel is currently undergoing an entire-property renovation with our pool expected to reopen in the next...More
Response from qualityjekyll | Property representative |
Our first set of rooms poolside are in their final stages of completion. As I cannot give a firm date we expect them to be back in service around mid to late November. We expect to have the rest of the rooms completed by the... More
Our first set of rooms poolside are in their final stages of completion. As I cannot give a firm date we expect them to be back in service around mid to late November. We expect to have the rest of the rooms completed by the end of Spring pending no further delays. Deborah Exum, GM
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"Rooms are generally spacious, but there is not way to know what you are getting in advance."