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Promenade Hotel Tawau

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122 Reviews from our TripAdvisor Community

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Showing 112: English reviews
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Malaysia
Reviewed 3 weeks ago

I got a deluxe single room with a sea view. surprisingly roomy and all basic amenities are there. it's connected to a local "mall". nothing much surrounding to see or do. buffet breakfast was included. there's a cafe at the lobby too. nothing much to shout about. building is pretty dated . room's carpet is dotted with black stuff that...

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Helpful?
Thank CarmenLeeAL
Rivervale
Reviewed 2 February 2017

Stayed here last weekend on the 13th floor. The room had an off smell upon entry. The hallway and room looked tired and didn't feel like I've checked in to a 4 star / business class hotel. The wallpapers were tired and the corners are starting to tear off. I wiped down the bedheads and the area above the toilet...

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Helpful?
Thank chouttes
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Chouttes, Thank you for staying at Promenade Hotel Tawau recently. Kindly be informed that we are a 3-star hotel however, this does not warrant us to provide substandard services to our guests. We appreciate your constructive feedbacks and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues...

kuala lumpur
Reviewed 29 December 2016 via mobile

i came here with my husband my three children aged 11, 5 and 4 yrs. i choosed junior suit which is bigger than normal room. the suite comfortably accomodate 5 of us. the room is comfortable though look bit outdated, but for the price we paid, cant expect much. cleanliness is. not top notch but not that bad either. the...

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Helpful?
Thank azumaru
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear azumaru, Thank you for staying at Promenade Hotel Tawau recently. Our hotel’s strategic location is indeed the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau town. We appreciate your constructive feedbacks and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been...

Tawau, Malaysia
Reviewed 17 December 2016

Nice hotel with good service either about room or food. the view from hotel also nice. The room is clean and neat. the restaurant have nice view. Suitable for all category. I highly recommend this hotel for you to stay.

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Helpful?
Thank Izam94
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Izam94, Thank you for staying at Promenade Hotel Tawau recently. Thank you for making Promenade Hotel Tawau as your first choice. We are glad that you enjoyed the view from our hotel. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their...

Kota Kinabalu, Malaysia
Reviewed 9 December 2016 via mobile

The room is nice and clean. The amenities were basic. Probably they forgot to refilled. No curtain showers. Waters kept coming out and wet the floors every time we used the shower. The hotel is not located in town so moving around can get pretty tough if you don't have a car.

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Helpful?
Thank CorNeliap08
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear CorNeliap08, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliments on our room. We appreciate your constructive feedbacks and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to...

Gold Coast, Australia
Reviewed 17 October 2016

Stayed here recently. Seems to be the biggest hotel in Tawau. Convenient location. 3 Star standard hotel. Rooms tidy. Buffet Breakfast was ok... Egg Station was open and did a good omelette. Will stay here again....

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Helpful?
Thank ScottWButton
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear ScottWButton, Thank you for staying at Promenade Hotel Tawau recently. Yes! Our hotel’s strategic location is indeed the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau town. We’re glad you’ve enjoyed our buffet breakfast at Cafe@Se7en (especially the omelette at the egg station), which is accompanied by the...

San Diego, California
Reviewed 12 September 2016

Stayed 4 nights. Breakfast was poor, out of eggs the first day. For the restaurant I tried the club sandwich which didn't have a fried egg, but egg salad drowned in mayo. The chicken wrap seemed to have the same stuff in it the coleslaw is covered in and was dripping wet, it was really unappetizing. Food aside, the rooms...

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Helpful?
1Thank Joey P
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Joey P, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Once again, thank you for the valuable feedbacks. Regards, Anita Chung Group Director of...

London, United Kingdom
Reviewed 10 September 2016 via mobile

The hotel is advertised as a four star hotel, but I would not say that it is four star. The receptionist was helpful when we checked in, giving information about the ferry the next day. Breakfast was lovely. The carpet in the room was really dirty with even a clump of hair, think the cleaners need a new Hoover as...

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Helpful?
Thank oc1_16
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear oc1_16, Thank you for staying at Promenade Hotel Tawau recently. We’re glad you’ve enjoyed your breakfast at our Cafe@Se7en! Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We...

Reviewed 25 August 2016

Nothing much to complain or shout about. Accomodation is allright within accepted standard. The room is fairly updated, bathroom well if you expect it to be 3 to 4 star you might expecting more. Breakfast buffet is fair for this town standard. Definately abundance of improvement oppurtunities for the management to take note. Still better hotel in Tawau town as...

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Helpful?
Thank mshahom
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear mshahom, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the...

Sydney
Reviewed 16 August 2016

In August this year, I had to stay overnight in Tawau. It was my first trip to this town in Sabah and after frantic researching, I chose to stay at the Promenade Hotel since there is very little choice available in hotel accommodation here. Prior to arrival, I read some reviews from Tripadvisor, so I had some idea on what...

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Helpful?
Thank BirdPinoTrollFin
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear BirdPinoTrollFin, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Promenade Hotel Tawau

Address: Eastern Plaza Mile 1, Tawau 91000, Malaysia
Region: Malaysia > Sabah > Tawau Division > Tawau
Price Range: RM142 - RM222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promenade Hotel Tawau 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Promenade Hotel Tawau Sabah
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Questions & Answers

Questions? Get answers from Promenade Hotel Tawau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room with a sea view. then you can see across to indonesia”
 of 5 bubbles CarmenLeeAL, 28 Feb 2017 | Read review
“Always seek for end south rooms for better sunrise and internet connectivity”
 of 5 bubbles mshahom, 25 Aug 2016 | Read review
“Check the breakfast setting, do they have egg station.”
 of 5 bubbles FAZLIH, 13 Aug 2016 | Read review
“Higher floors give better view”
 of 5 bubbles ArturD_11, 8 Aug 2016 | Read review
“rooms can accommodate an extra bed for RM60 (with breakfast)”
 of 5 bubbles mr4lfredchan, 27 Sep 2015 | Read review
5 of 5