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Extended Stay America - Bloomington - Normal

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Extended Stay America - Bloomington - Normal
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103 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Bloomington - Normal
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Showing 103: English reviews
Reviewed 13 October 2015

Had bed bugs in my room (room 201). Asked to be transferred to another room at 11:30pm (room 307?). Young girl working desk handed me key in the hallway and left. When I opened the door, the windows were wide open, there was a dirty band aid with gauze on it on the floor and after checking the bed, no...

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Helpful?
1Thank Christy T
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I will also be meeting with our staff to...

Wisconsin
Reviewed 12 October 2015

I wouldn't want to have an extended stay here. First, the elevator was last inspected in June of 2013. Maybe they just forgot to post the new inspection notice, twice. The room was supposed to be equipped to live in. Well, it is hard to cook with no pans, no utensils and limited dinner ware (one dinner plate) I was...

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Thank SandyPGravel
Saint Paul, Minnesota
Reviewed 17 September 2015

Made a last minute reservation through one of those secret deal websites where you don't know the hotel until you make the reservation. We were traveling and decided to stop instead of driving through. The entire floor our room was on smelled like cigarette smoke. Once we got to the room it didn't smell much better, just different. The toilet...

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3Thank abm1987
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation and conditions you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will use your comments to coach our housekeeping staff and will make sure we are reviewing our room inspection procedures. I...

Peoria, Illinois
Reviewed 19 August 2015

I have stayed here many times. I've always been treated very well. What the hotel lacks in amenities it makes up for in hospitality. Until today. I will not go into details, but the front desk person that CLAIMED to be the manager on duty was extremely rude. I will not return as long as she is there. Not worth...

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2Thank jazzmaster55
New York City, New York
Reviewed 7 August 2015

I was on contract in BloNo for a few months. Generally speaking the place was alright. I was lucky enough to have a corner room on the second floor, which gives you cross-ventilation and a little more room. When I was there, the place was overrun with construction workers and many hung out in the hallways talking on their phones....

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Helpful?
Thank Peter K
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to your expectations. In response to your feedback, I have spoken to the respective foremen for each of the construction crews and set up some standards...

Illinois
Reviewed 29 July 2015

Decent hotel, the beds were comfortable. The hallways were a little dark and dirty. Hard to find the entrance to the hotel as it was behind the hotel. The continental breakfast wax small, muffins, granola bars, coffee.

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Thank hyundai91
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that our property was difficult to locate. Still, I am glad to read that you had a positive stay overall and enjoyed our comfortable beds. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate...

Normal, Illinois
Reviewed 18 June 2015

I am by no means a hotel snob and even I found this to be a pretty unsatisfactory place to stay. I stayed here for 3 nights while traveling for work. This place is definitely not worth what you pay to stay here and here's why: - Ease of Access: Bad. It's very hard to find the entrance to the...

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Helpful?
1Thank Matt D
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. As this hotel’s manager, I can assure you that I will work with our staff to make sure we are...

Las Vegas, Nevada
Reviewed 17 May 2015

It appears as if no one vacuumed or cleaned the floors in weeks. Cobwebs in corners. 1 hanger. No small towels in either of the twonrooms I had. I only got the second room because there were hairs in the tub and bed. When I went down to change rooms i couldn't tell who was working, everyone was out front...

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1Thank Don B
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness and service issues you experienced. In response to your feedback, I will speak to our staff to ensure that they understand how important our guest’s needs are as well as making sure our rooms meet our company’s high standards....

Reviewed 10 May 2015 via mobile

Nice motel. Comfortable beds. Very clean. Mediocre continental breakfast. Just muffins, oatmeal, granola bars, and coffee. No oj or milk. Difficult to find entrance to motel. Needs better entrance signs.

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Thank Denine C
West Central Illinois
Reviewed 22 April 2015

While the kitchen area is nice, this place feels more dirty with every visit. You are getting two visits for one here. First visit: The trash had not been dumped from a previous guest. Since they only clean a room every five days, they did not come and get the smelly trash for me entire stay, even though they indicated...

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1Thank LJC67
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had cleanliness issues in your room and your overall stay did not meet our company’s high standards. As this hotel’s manager, I can assure you that I have taken diligent actions to train our staff to ensure your...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Bloomington - Normal

Address: 1805 S Veterans Pkwy, Bloomington, IL 61701
Region: United States > Illinois > Bloomington
Price Range: RM266 - RM651 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Bloomington - Normal 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bloomington
Extended Stay America Bloomington
Bloomington Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Bloomington - Normal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevators are noisy. Extended stays attract a lot of construction workers. If you are not comfortable with that maybe stay elsewhere.”
 of 5 bubbles shellyg54250, 18 Feb 2017 | Read review
“Don't stay here!”
  • Another burn mark
  • Trim peeling off
  • Burn mark
  • Fridge with rusted pitting
 of 5 bubbles csgrafix, 17 Apr 2016 | Read review
“Great central location and close to everything in Bloomington.”
 of 5 bubbles GayleP314, 17 Mar 2016 | Read review
“Everywhere views are different. I can see houses, squirrels, can see my car.”
 of 5 bubbles 327bharatd, 26 Feb 2016 | Read review
“I like the room I'm in on the corner with windows on 2 walls.”
 of 5 bubbles edwardp810, 28 Jan 2016 | Read review
5 of 5