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Quality Inn

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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Jacksonville, Illinois
Reviewed 11 October 2016

I stayed at the Quality Inn (QI) in Carbondale because it was close to a wedding I attended. It looked run down when I pulled up. The only person working was on the phone for just over 30 minutes before I could check in. That was just the start. I was my room was at the end of the hall...

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Helpful?
Thank JimJacksonville
Wanda V, General Manager at Quality Inn, responded to this review

I very sincerely apologize for your experience at our hotel. We have just purchased the hotel and are just beginning our extensive renovations. I am the new General Manager and am working with the staff to improve customer service. I realize we have a lot to do. I hope you will give us an opportunity to accommodate you after our...

Reviewed 5 September 2016 via mobile

I arrived yesterday for a wedding after driving 6 hours with my baby and a couple family members. I reserved a room with a double bed. I walked into the lobby that smelled so bad and was hoping that it would get better in our room. Our room was on the first floor and when we walked in, the room...

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Helpful?
Thank Desiree P
Wanda V, General Manager at Quality Inn, responded to this review

Desiree, I am very sorry for the condition of your room. We have just purchased the hotel and are in the process of deep cleaning and a major renovation. I would like to invite you to visit us after the renovations are done this spring. Contact me personally.

Tucson, Arizona
Reviewed 20 June 2016

Unless you are on the street desperate, DO NOT stay at this place. On top of very low quality for any motel, they put a $500 "Hold" on my credit card without telling me, AFTER we paid our bill in full, which came to half the "Hold". That hold lasted a full week with little I could do about it....

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Thank disgruntled190
Excelsior Springs, Missouri
Reviewed 23 May 2016

I'm going to make a long story short. The only reason we stayed here is because I messed up on setting a reservation at a different motel in Marion and the wife and I wanted a motel with the Jacuzzi tub in the room. Everything was great until after check in and we started going to our room. The hallway...

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Helpful?
Thank Eric B
Deerfield, IL
Reviewed 18 May 2016

We stayed here for 2 nights when we picked our son up from school. First I will say the room was clean. Everything was very clean. The breakfast was not terrible, although I don't know if I would have taken a thermometer to everything. However it has seen better days. On check-in the lobby ceiling was leaking and peeling, although...

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Helpful?
Thank irisarbor
Smithfield, Illinois
Reviewed 27 April 2016

Quality Inn in Carbondale was a decent place for the money. Staff was nice. Room was definitely nothing great but was clean. Hotel is in a good location. We did have problems accessing WI-FI but did not address this issue with staff so I cannot say if this is a problem. There are no frills at this place but I...

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Helpful?
Thank Rachel H
Saint Louis, Missouri
Reviewed 2 April 2016

Very nice staff , clean room, no bugs at all. Nice pool . Nice walk out door to parking lot . Would stay again. Nice to have a washer and dryer we used it . Everything worked... we used microwave and fridge .

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Thank Mrs K
Springfield, Missouri
Reviewed 28 February 2016

Clean room, bed not too firm. Quiet rooms. Water filter in the shower. Fridge and microwave in our room not sure if that is standard. Great location to mall and food. Difficult location to get into if unfamiliar with the area and Illinois driving patterns. Breakfast-Don't count of it being ready at 6 AM as posted. The day I was...

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Helpful?
Thank msadvisor2015
Northwest Indiana
Reviewed 28 September 2015

We made reservations without reading reviews and will never do that again. The room was not cheap. As soon as you drive up you can see how dirty the hotel is, the outside doors and concrete look like they have never been cleaned. Our two night reservation was nonrefundable so we really had no other choice than to check in....

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1Thank TravelingFunForUs
Reviewed 24 August 2015

Arrived at this hotel and check in was a breeze. The front desk girl was very friendly. We started the walk down the long hall and noticed a large blower blowing the floor. It was musty smelly. We had a smoking room and when we opened the door my eyes started burning. I'm not sure if it was the smoke...

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1Thank Jean B

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn

Address: 1415 E. Main St., Carbondale, IL 62901
Region: United States > Illinois > Carbondale
Price Range: RM284 - RM470 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Quality Hotel Carbondale
Quality Inn Carbondale
Carbondale Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“find someplace else to stay.”
 of 5 bubbles JimJacksonville, 11 Oct 2016 | Read review
“Room on the east side.”
 of 5 bubbles msadvisor2015, 28 Feb 2016 | Read review
“Do not stay here!”
 of 5 bubbles TravelingFunForUs, 28 Sep 2015 | Read review
“Don't stay here if you can help it.”
 of 5 bubbles kathieh747, 22 Sep 2014 | Read review
“double queen bed room with microwave and fridge”
 of 5 bubbles lakebeach, 16 Apr 2014 | Read review
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