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I've stayed in this hotel numerous times and I've always been pleasantly surprised at the quality of the food, but this last stay, and I ate in the hotel several times, I was sorely disappointed each time.
Food was not as fresh or as well...More
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago-Carol StreamResponded 19 January 2017
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. However, on this occasion of your stay, we sincerely apologize if the quality of...More
Our college swim has been coming to this hotel annually for a meet at Wheaton College. This year, as parents we had many issues with our stay. No towels, horrible breakfast(ended up being comped), coffee not in lobby after several requests. Phones in room not...More
1 Thank Jp105-13
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 5 December 2016
We are very sorry that your team experienced a loss of items during your visit with us. We do take safety and security matters very seriously and work very closely with local law enforcement on matters that are brought to their attention. Additionally, we find...More
We have stayed in this hotel twice and will go back next month. We visit family that live nearby. Good value for your money. Large and comfortable rooms,very clean, good beds, refrigerator, ok bathroom and shower. Ice ,vending machine and coin laundry in every floor....More
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 17 October 2016
Thank you for sharing your recent experiences, your detailed explanation of the services we offer and your praise of the hotel & our staff. It's nice to read that we can look forward to seeing you again on your visit with your family next month...More
We purchased our room on the internet. We paid an extra $11 per day for breakfast for 2 of us. When we got there and went for breakfast the next morning we were told we were not entitled to breakfast with the type of room...More
Thank Laura H
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 3 October 2016
Thank you for taking the time to write about your recent stay with us. I am sorry to read that it appears there may have been confusion about breakfast being included with your rate and am happy to investigate this to correct any error we...More
I came here for an expo today and was pleased with the facilities. Parking was ample and all free.The staff helped me find my way and were super friendly. The room was well organized and staff were informative. Thanks again.
Thank A TripAdvisor Member
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 26 September 2016
Glad to read that you enjoyed your visit and the expo you attended. We will ensure the staff sees your kind words regarding their friendliness and helpfulness.
Thank you for sharing.
US$128 - US$174 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
DuPage County >
Also Known As
Holiday Inn Chicago-Carol Stream Hotel Carol Stream ,