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Staypineapple, An Iconic Hotel, The Loop Chicago

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1 W Washington St, Chicago, IL 60602-1603
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Traveller (1011)
360
Panoramas (32)
Room & Suite (600)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#32 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Chosen by Conde Nast Traveler as one of the best hotels in the world, Staypineapple Chicago is an intimate boutique hotel like no other. Housed in the landmark Reliance Building, now beautifully restored, Staypineapple Chicago provides an authentic, luxurious and historic taste of the Windy City. In the heart of the Chicago Loop, across from Millennium Park, and home of the Atwood Restaurant, Staypineapple is near Chicago's top destinations and attractions. See the Windy City with the perfect homebase: Staypineapple, An Iconic Hotel, The Loop Chicago
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Hair dryer
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, Spanish
3009Reviews39Q+A100Room tips
Traveller rating
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Laurie G wrote a review Nov 2022
Delphos5 contributions1 helpful vote
The best hotel I have ever stayed in! I traveled with my 10 year old granddaughter for her first trip to Chicago. They made everything perfect for her the beds were amazing, the pillows were so comfortable and the blankets were warm and snuggly. I cannot thank the employees enough ! The front desk was accommodating and personable, the cleaning crew was so friendly , everyone seemed like family. I can't speak for other locations but Chicago employees and location was perfect in everyway!
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Date of stay: November 2022
Value
Location
Service
Room Tip: There is an actual key to get in the doors, not a key card
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PersonalTravels wrote a review Nov 2022
Indiana46 contributions30 helpful votes
Rooms are large. But, they are quite adequate and clean. The Atwood restaurant is on site. The menu is okay. Wait staff is limited. A deposit is held when you book the room. I suppose is case of damage , etc.
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Date of stay: November 2022
Value
Rooms
Room Tip: North facing upper floors, i.e.805
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 3 days ago
Thank you for staying with us recently and taking the time to share your experience. We really appreciate your feedback. I'm so glad you enjoyed your stay. Come back and stay with us again soon! Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gabrielle0068 wrote a review Nov 2022
Crystal Lake, Illinois20 contributions1 helpful vote
I would rate this hotel a 5 but I was very disappointed in our room as we booked over a month in a half. Hotel was 1/2 full and they basically put us in a closest. The staff and the Atwood restaurant was fabulous. Great area to get to the Nederland theatre restaurants etc
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 3 days ago
Gabrielle, Thank you for staying with us recently and taking the time to share your experience. While I was glad to see that you enjoyed your experience at Atwood and had good interactions with our team - I am so sorry that the size of your room was disappointing. I will be sure to review how your reservation was handled with our team to help ensure future guests don't have a similar experience. I appreciate you letting us know. I hope you will consider staying with us again and giving us to opportunity to earn your business. Thank you again for staying with us. Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin B wrote a review Nov 2022
Saint Louis, Missouri6 contributions3 helpful votes
This is a very nice "boutique" hotel in a great location at Washington and State. The customer service by all employees was top notch. This is my second visit in two years and I've never had a disappointing moment. Single queen rooms are comfortable but not spacious. But everything in the room worked, and it was clean. The bar/restaurant was a treat! Kudos to Cynthia behind the bar, who is a real pro. We met a few people who stayed at other hotels, but came to Staypineapple to eat/relax. Precious little to complain about, unless you're one of those people who are hard to please. When I return to Chicago, this will be my spot. 4.898 stars! (Hey, nobody's perfect!)
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Date of stay: November 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 1 week ago
Thank you! I will be sure to share your kudos with Cynthia and the rest of the team. We really appreciate you staying with us and taking the time to share your experience. We look forward to hosting you again on your next trip to Chicago! Sincerely, Beth Anne King
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cynthia wrote a review Nov 2022
Indiana1 contribution
Great location, cute theme, cute bar area, and the hotel staff was amazing. However, our room was less than desirable. I understand it's a historic building and things are going to be old. But, it was dirty. So dirty that when I dropped the lid to my perfume bottle and it went under the dresser, I left it there. Lots of dirt and debris. The windows were extremely dirty as though they've never been cleaned! We opted to wait to shower until we got home since we were there for only 1 night because the shower was not inviting. I see why they chose a cute little theme,great marketing. A simple way to dress up a worn down hotel. I've stayed in a cleaner motel 6. They pride themselves on having comfortable bedding which is true but I'm not sure it's sleep "naked"(as they market for their bedding), because the cleanliness of the room didn't reassure me that the bedding was worthy of being naked in! Comfortable mattress and the pillows were good.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Their overnight valet is $70. But if you book a room through their website you can prepay and get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 1 week ago
Thank you for staying with us recently and taking the time to share your experience. I want to apologize for the condition you found your room in. That is never acceptable. We would love to make this right for you. At your convenience, please call the hotel and ask to speak with me. I was glad to hear that you encountered a friendly staff, and I will make sure to share your kudos with them. I hope to hear from you soon. Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PineapplePerson wrote a review Nov 2022
2 contributions
My partner & I stayed here in a suite & were amazed with the hotel & restaurant staff! Alex & Michelle at the front desk were extremely accommodating & friendly. Brandon at Atwood restaurant was a delight to wake up to. Positive energy everywhere. A sign mentioned being short staffed, but I couldn't tell at all, as I was addressed immediately, service times were above normal & everyone was beyond hospitable. I suggest the nachos. The room itself- wonderfully clean with an Amazeballs view! I requested a regular blanket for when we were sitting on the couch & delivery was very prompt. The location is Right next to some amazing places eat, the lake front & many coffee & shopping places. Super easy transit from the airport- drops you 1 block away. Thank you Staypineapple Chicago for the most wonderful experience all the way around!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 1 week ago
WOW! Thank you Michelle! We reapply appreciate you staying with us recently and taking the time to share your experience. I was thrilled to read that our team and building impressed you so. I will be sure to share your kudos with our team. And I agree 100% on the nachos! They are one of my favs. Thank you again for staying with us, we hope to host you again soon! Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Getaway628053 wrote a review Nov 2022
1 contribution
+1
We had an amazing stay at the hotel. It’s location is PERFECT! The hotel staff was exceptional. The suite was clean and very comfortable. Everyone went above and beyond to make the stay amazing. Cannot wait to come back and visit other locations.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 1 week ago
Thank you! We're so glad you "got away" with us! We appreciate both your business and you taking the time to share your experience. Come back and see us again soon! Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MVfun wrote a review Nov 2022
Norwood, Massachusetts20 contributions13 helpful votes
Located in the heart of downtown Chicago, this historic boutique hotel is accessible to Millenium Park, tons of shopping, the train to the airport, and a variety of sites. Offering a complimentary drink, the bar is an attractive place to relax. The bedding is very comfortable, the daily fee includes unlimited water, coffee, and use of the fitness facility. Staff is very friendly and helpful. One suggestion is to improve the room lighting. Overall, a great choice for enjoying the city.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 3 weeks ago
Thank you for staying with us recently and taking the time to share your experience! We appreciate both your business and your feedback! I was so glad to read you enjoyed your stay. We hope to host you again on your next trip to Chicago! Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Henrymcsu wrote a review Nov 2022
Oakland, California30 contributions14 helpful votes
This is a top-rated hotel. I went online to book a room. The website didn't work. So I called the hotel. That was unhelpful. The person on the phone was extremely lethargic. She was polite but had no attention span. After repeating the dates of my stay a couple of times, I gave up. It's a pity. Because I really wanted to stay there. It's a beautiful hotel, close to the park and public transportation, and has a great vibe. It's just too bad that its website was dysfunctional.
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 4 weeks ago
Hi Henry, I'm so sorry for your recent experience trying to book a room with us. Thank you so much for bringing both the website issue and the employee interaction to our attention. I will follow up on both issues and ensure they do not impact other potential guests. If you are still interested in staying with us please feel free to reach out to me directly - I would love the opportunity to make this right for you. Thank you again for bringing these issues to our attention. Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rex b wrote a review Oct 2022
Gary, Indiana1 contribution
Great hotel with wonderful vintage charm! We absolutely loved the location as it was nice walking distance to everything. The building constructed around 1850 was a great example of the era’s architectural wonderment. You can only wish that cost and materials allowed structures like this one to built today! A real charming hotel with an excellent restaurant manager and staff.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Beth Anne King, Owner at Staypineapple, An Iconic Hotel, The Loop Chicago
Responded 4 weeks ago
Thank you Rex! We appreciate your staying with us recently and taking the time to share your experience. I was thrilled to hear you enjoyed both your hotel stay and dining with us at Atwood. We hope to see you back at Staypineapple again soon! Sincerely, Beth Anne King General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$151 - US$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel burnham kimpton, hotel burnham chicago
FORMERLY KNOWN AS
Hotel Burnham
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
122
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STAYPINEAPPLE, AN ICONIC HOTEL, THE LOOP CHICAGO: UPDATED 2022 Reviews, Price Comparison and 1,256 Photos (IL) - Tripadvisor

Frequently Asked Questions about Staypineapple, An Iconic Hotel, The Loop Chicago
Which popular attractions are close to Staypineapple, An Iconic Hotel, The Loop Chicago?
Nearby attractions include Millennium Park (0.5 km), Cloud Gate (0.4 km), and The Magic Parlour (0.4 km).
What are some of the property amenities at Staypineapple, An Iconic Hotel, The Loop Chicago?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Staypineapple, An Iconic Hotel, The Loop Chicago?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Staypineapple, An Iconic Hotel, The Loop Chicago?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Staypineapple, An Iconic Hotel, The Loop Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Cherry Circle Room, and Acanto.
Are there opportunities to exercise at Staypineapple, An Iconic Hotel, The Loop Chicago?
Yes, guests have access to a fitness centre during their stay.
Is Staypineapple, An Iconic Hotel, The Loop Chicago located near the city centre?
Yes, it is 0.6 km away from the centre of Chicago.
Are any cleaning services offered at Staypineapple, An Iconic Hotel, The Loop Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staypineapple, An Iconic Hotel, The Loop Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staypineapple, An Iconic Hotel, The Loop Chicago offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Staypineapple, An Iconic Hotel, The Loop Chicago?
The staff speaks multiple languages, including English and Spanish.