We stayed a week in July 2022. For the price paid, it was the worst stay we've experienced in a Hilton. A few factual examples (notes taken during stay): Having to call the reception multiple times a day for the room to be cleaned. Room cleaned at 6pm on 5 of these days. Bullied in lobby by other guests, and hotel security refusing to do anything. WiFi is awful in the room. Staff not helpful. We recommend any other option than this hotel for your stay in Central Chicago. Only positive thing: the staff at breakfast were nice. Of course I expect the usual and all-around reply from the anonymous "General Manager" of the hotel, saying they will do much better and wishing my happy holidays. But what are the measures you are really implementing ?
Great hotel, perfect stay in a clean, convenient and comfortable historic hotel. Perfect location for walking to tourist attractions. Safe inside and out, great professional knowledgeable and friendly staff. Absolutely nothing negative to say!! Spacious rooms, comfy beds, great air conditioning with easy to control panel, and absolutely spotlessly clean! Shout out to Vanessa, LaShawn, and Courtney! And absolutely superb advice from maybe the best concierge in the city?? Deborah Sawyer was so helpful in helping make our girls getaway perfect! Will definitely return and stay and the Palmer House!
The Property has great history and architecture however the service in the Hotel is appalling. The housekeeping is really something that the property has to improve drastically. Basic amenities in the room like proper wifi or a hot kettle / coffee machine etc is not proper. I had great expectations looking at the rich history but it was indeed a disappointing stay.
This hotel is most likely the best hotel I have stayed in and I have travelled all around the world. There is nothing you can fault with the Palmerhouse. Staff and service are exceptional. The only tiny issue we had in terms of maintenance (heating wasn’t working) was fixed within half an hour. It is truly magnificent.
My room was literally gold, like a 1970s porno. In trying to track down a receipt for my expenses I was sent through a labrynth of telephone transfers that always ended with my call getting disconnected. Avoid avoid avoid.
If you want to stay in a gorgeous hotel steeped in history, this is the Chicago hotel for you. If you want friendly customer driven service, this is the hotel for you. If you want magnificent common areas that invite you to linger and relax, this is the hotel for you! If you like inventive, consistently good fresh food (the Salmon is excellent), Head to the Palmer House. Many of the employees have been here for 20-plus years, they are full of information and genuinely eager to make your stay memorable. Two exceptional employees that I would like to recognize are: Director of Front Office operations Justin Jordan. Justin went out of his way to make every aspect of our anniversary trip magnificent. HIs thoughtful touches to our reservation won't be forgotten. Mr. Jay Abdulwahed, Senior Food, and Beverage Manager was so engaging and attentive. He worked side by side with his staff to ensure every single diner was satisfied and every meal exceed expectations. He has a fantastic rapport with all his staff, including the very friendly and efficient Yossef in the to-go cafe. Looking forward to a return visit to this living museum. …
I stayed at the Palmer House for one night in October for a conference. I was looking forward to the stay because I generally like older, classic hotels. It has a certain elegance that you don't find in newer hotels. The rooms are a bit small with traditional decor. I did notice wallpaper in my bathroom was peeling. In the evening, my adventures began: First that someone unlocked my door and walked into my room before immediately apologizing and backing out; apparently the hotel had given my room away to another guest. About an hour after that occurred, housekeeping showed up to clean my room. This was about 10 pm. I had heard you had checked out, she said. No, actually I just got here a few hours ago. The next day I went down for breakfast and then returned to my room but my key wouldn't work when I came back. Did they think I had checked out again? Did it just malfunction? Who knows but it was quite frustrating because the line at the front desk was long and slow-moving. And I was supposed to come back down to make a presentation with only a short time to spare. Quite the adventure at the old Palmer House.…
This is what diamond status, Hilton Grand Vacation elite status, and an upgraded room will get you at the Palmer house. A view of fire escape stairway and the sound of freight elevators going all day and night. This along with front desk staff that is rude and unprofessional.
I used to love to stay at this hotel as a splurge in Chicago. The iconic lobby and name always felt a bit special to us on our frequent trips to Chicago. I am only posting this review so that potential guests can have an accurate idea of what they may encounter at this hotel so they can choose whether they want to pay the high room rates for this property in it's current condition. No influencer rose coloured sunglasses, just the real life experiences we've had. This review is a compilation of the past 4 stays I've had at this hotel over the last 6 months and why I will not be staying here again before some major rennovations have taken place. The biggest issue for me is the mold problem and their refusal to fix or even acknowledge the problem. The bathrooms do not have great ventilation so the rooms get very very damp. Not just a little, a LOT. Actually wet from condensation. Mold is my only allergy and after waking up really stuffy and miserable, we found visible mold on the air vents. We asked for them to at least come clean them and after three calls to the front desk (almost IMPOSSIBLE to get someone to answer) starting at 10am, they finally switched our room even though it could have been addressed at any point while we were out of the room during the day. They gave us keys to a room that was already occupied not once, but TWICE and then we nearly missed our event because the elevators were so backed up and they kept messing up our room, it took us almost TWO HOURS to finally get into a room and then we had to RUN to our event where we walked in mid-presentation. We already had several future stays booked so we decided to give them another chance. And then another. Things happen, and we try to be understanding. However, they wouldn't honor the upgrade we were supposed to receive as compensation for the stay where we nearly missed our event which was very frustrating so that stay with a legitimate issue was never resolved. They double charged us $156 for parking and refused to issue any refunds on one of those stays. With the condition the rooms are in, I am honestly surprised they are still allowed to be a Hilton. Wallpaper was peeling off the walls in big chunks with water damage around the windows, the bathroom was not in very good condition and the tubs don't drain properly. You'll be ankle deep by the time you're done with a quick shower. There was broken glass left around one of the tvs in one of the rooms, someone's hair ties and popcorn crumbs in plain sight in another. These are just the biggest issues we encountered. The lobby is gorgeous, the location is great, Starbucks downstairs, etc... but until they invest in some major rennovations or even just maintain the rooms, I would advise you stay somewhere else.…
The Palmer House is elegant yet comfortable. We found Denise and Michael in Security to be very helpful and knowledgeable. The front desk staff as well as the concierge was attentive. We would like to stay at the Palmer House again.