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The Palmer House Hilton

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#95 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,282 Reviews from our TripAdvisor Community

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Showing 7,844: English reviews
Reviewed yesterday NEWvia mobile

We got locked out of our room after using the pool and no one would help us we called the front desk no answer so went down in bathing suits and no help wouldn't reactivate card said they would send security 20min later. Don't ever stay here horrible

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Helpful?
Thank bmscotty
Gurnee, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

One of the Crown Jewels in the Hilton portfolio, the hotel could give its own history tour, which it does Monday thru Saturday at 1:30 pm. The lobby itself is worth the visit, and the Empire Room hearkens back to the days of the Big Bands and entertainers which performed thru 1976, when it stopped being a show stop for...

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Helpful?
1Thank William W
About Hotel's Favourite Review
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello William W, Thank you for sharing such a wonderful review. It is a pleasure to serve you and we want to thank you for being a valuable guest. Sound like you took the tour with our building Historian Mr. Price. Its a great tour filled with so much history and we are glad that you enjoyed it. Please visit...

Reviewed yesterday NEWvia mobile

When I came to this hotel the first time, I thought I got into a museum! With the beautiful European ceiling paintings, iron decorations on the walls, unique peacock gate, I felt I left the busy Chicago behind and entered a wonderland. Though the room doesn't have a lot of city views, its size is decent. Its furniture/bathroom is contemporary...

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Helpful?
Thank flora z
Portland, Oregon
Reviewed 2 days ago NEW

I travel a lot (for work and pleasure), and this is one of the classiest hotel operations I have ever encountered. They provide the type of old-fashioned personal customer service that is unfortunately all too scarce in today's society. Diane, the Concierge, is one of the kindest, most helpful people I have encountered in the business. I needed a special...

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Helpful?
Thank Eric97030
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Eric97030, I can not agree with you more that Diane shines with every opportunity to provide the best customer service when called upon. She is a gem of the Palmer House and I cant thank you enough for sharing this wonderful review. I will be sure to share it with our entire staff and on behalf of Diane and...

mksreview
Reviewed 3 days ago NEW

Had a problem with understanding exactly what we had booked and what we were getting and Shalima handled our concerns very professionally. She made sure we received what we had booked. And several times our keys didn't work and the HH staff was more than happy to re-set them. Our room? Loved the location. Executive level floor 23. Clean room...

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Helpful?
Thank mksreview
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello mksreview, I loved reading your review particularly because you mentioned so many of our fantastic employees by name. We love to celebrate the dedication and professionalism of our staff and you have just provided us another opportunity for us to do so. We will share your review with our entire team and we want to thank you for sharing...

Reviewed 3 days ago NEWvia mobile

We took Blueline directly from the airport, the hotel is approx. 100m walk away. We got a good looking room, unfortunately, only one tiny bathroom was working and one small wardrobe open. We asked for a change and were promptly given another room with 2 bathrooms and plenty wardrobe space. Staff was very friendly, beds comfortable, cleaning thorough. The lobby...

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Helpful?
Thank Wanda W. W
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Wanda W. W, Thank you for sharing your review and we are so happy to hear that you enjoyed your visit. I loved the fact that original room was not perfect for you and your gave us an opportunity to make things right. We appreciate your patronage and we can wait to welcome you back in then near future.

Wausau, Wisconsin
Reviewed 4 days ago NEW

Chose Palmer House because of location, history and hotel membership. The lobby is incredible. Interesting portraits of all the classic performers who played in the Empire Room line the hallways. The on-site restaurant, Lockwood, was a disappointment. Otherwise, the stay was average.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chris H
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you Chris H for choosing the Palmer House for your weekend getaway. It was a privileged to have you and we hope that we can have another opportunity to impress you in our restaurant. Not sure what you didn't like about it our aim is always to please our valued guests.

Adams, Wisconsin
Reviewed 4 days ago NEWvia mobile

While walking into the hotel you would not think you were about to go up elevators into a lobby unlike anything that you have seen since the glory years of Hollywood. The lobby, the halls, and the rooms have all been redone to oreginal. It was history everywhere and just walking the halls was an adventure. The service was excellent...

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Helpful?
Thank hoffmanl_tracy
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello hoffmanl_tracy, Thank you for sharing such a wonderful review. A lot of our employees have been here for over twenty years and taking the escalators up to witness our beautiful lobby is something that never gets old. We are so happy to know that you enjoyed that experience as much as we do. Please visit anytime you're in the...

Phoenix, Arizona
Reviewed 4 days ago NEW

I support the feedback of others: - beautiful, historic lobby - small, but clean rooms which do need to be refreshed - tiny bathrooms - you can hear your neighbors using the bathrooms and doors closing - great service from staff - centrally located - very easy to get a taxi - Well stocked mini bar in the room BE...

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Helpful?
Thank LexingtonCat
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello LexingtonCat, Thank you for sharing your experience with trip advisor. We are delighted to know that you enjoyed your stay and we are happy to see that you have pointed out areas where we can be better. We truly appreciate your feedback and you continued patronage.

Bologna, Italy
Reviewed 4 days ago NEW

Location : perfect Service : excellent Breakfast :very good but the space insufficient for the quantity of people Room :Very good. Parking :very expensive and to long time for waiting the delivery of the car

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Helpful?
Thank fochif
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello fochif Thank you for sharing your experience with trip advisor. We are delighted to know that you enjoyed your stay and we are happy to see that you have pointed out areas where we can be better. We truly appreciate your feedback and you continued patronage.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM535 - RM1,609 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#58 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Palmer House Hilton staff and other travellers.
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Questions? Get answers from The Palmer House Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The concierge service, Diane, in particular, will knock your socks off. She is amazing.”
 of 5 bubbles Eric97030, 17 Feb 2017 | Read review
“We loved the higher floors.”
 of 5 bubbles mksreview, 16 Feb 2017 | Read review
“Ask for a room away from the side facing the "L."”
 of 5 bubbles LexingtonCat, 15 Feb 2017 | Read review
“No tips. Only stayed there once.”
 of 5 bubbles jsnider1394, 14 Feb 2017 | Read review
“higher is better, usually”
 of 5 bubbles 897mb, 14 Feb 2017 | Read review
5 of 5