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The Ritz-Carlton, Chicago

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#30 of 185 Hotels in Chicago
Certificate of Excellence
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2,026 Reviews from our TripAdvisor Community

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Showing 1,968: English reviews
Honolulu
Reviewed yesterday NEW

Everything about my stay at the Ritz was top shelf. From doorman to check-in staff was exceptional. Very helpful staff throughout my stay. They handled all of my requests quickly and happily. The location could not be better for shopping or sightseeing. Very quiet for sleeping, especially for the location in a large bustling city. Can't wait to go back!

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Helpful?
Thank 698edmundc
Ponce, Puerto Rico
Reviewed 2 days ago NEW

The quality of service has declined, specially housekeeping. No mini bar at the room. Spa and swimming pool closed. The room eas no clean gor 2 days , when I complaint , they just said sorry. In general poor experience.

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Thank tornaz
Des Moines, Iowa
Reviewed 2 days ago NEW

Warm and genuine staff. Great doormen, bellmen(Tommy is the best), bar staff is good, overall a great experience. I've stayed many times over the yearsand it keeps improving. Whenever I have business in Chicago, I stay at the Ritz.

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1Thank johnmH754CJ
LaSalle, Illinois
Reviewed 4 days ago NEW

The Chicago Ritz Carlton has a lovely lobby and nice size rooms for the value. Like being able to access the shopping in Water Tower without going outside. Very very very comfy beds!!! Only drawback is no snacks etc in room. Don't un this. No treats nor drinks other than teas and coffee

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1Thank travelwise654
Chicago, Illinois
Reviewed 4 days ago NEW

Chicago Ritz Carlton is very nice and the staff are very friendly. They go out of their way to accomadate guests. They also work hard to be personable by speaking your name. The staff is very accommodating to the needs of their guests.

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2Thank Bpv4
Reviewed 4 days ago NEWvia mobile

Hello, I wanted to share that my stay this past weekend was excellent once again. The staff welcomed me back with open arms. David D'Andrea left me a welcome back token in my room upon check-in. Made me feel special and truly welcomed. He is a great asset to the hotel and always delivers exceptional service! The rest of the...

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2Thank Tomic90
Elkridge, United States
Reviewed 4 days ago NEW

The hotel room was average for the cost including bedding and towels. They were clean but not uber-soft and comfortable- just average. The lounge was great and the food was amazing. The front desk staff and bellman were really friendly and accommodating. The event coordinator failed to deliver a surprise gift to a colleague but was quickly rectified and charges...

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Thank T993EEjenniferf
Chicago, United States
Reviewed 4 days ago NEW

My wife and I stayed here on the first Saturday in December. We received terrible service at the lobby lounge, as did everyone else there. Our server claimed that they were understaffed, that they didn't expect to be so busy. I don't know or have time to lookup how long the Ritz has been at this location, but anyone knows...

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Thank G7344FLchristopherm
Minneapolis, United States
Reviewed 4 days ago NEW

great location to shopping and dinning, attached to water tower in Chicago. Everything you need under one area! Loved the winter trip because you never have to go outside! Service is excellent and staff is wonderful!

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Thank E9605JJdianas
Louisville, Kentucky
Reviewed 4 days ago NEW

Took a short rejuvenation get-away by myself to Ritz Carlton Chicago and it was super! The proximity to shopping was great and the hotel and club level were so good, that I didn't want to leave the hotel.

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Thank Melinda I

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: RM1,267 - RM3,009 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#12 Spa Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
“I like a view of the city especially at night.”
 of 5 bubbles freddiecat7, 22 Nov 2016 | Read review
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