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The Ritz-Carlton, Chicago

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#30 of 188 Hotels in Chicago
Certificate of Excellence
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1,971 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 1,913: English reviews
Montreal, Canada
Level Contributor
326 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 2 weeks ago via mobile

This is a great hotel, location is right off Michigan Av. Nice view. Rooms are nice and size is also good. Great service. There is a nice Bar. Room service , Tv size, cleanness ... all very good. Will go back.

Helpful?
Thank JPN65Montreal_Canada
Sao Paulo, SP
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago

Fantastic hotel. The prices are high but the services are superior. Well locate at the district where you can easily walk to city attractions and also for shopping mall located right next door. The rooms are really comfortable and the restaurant is fancy and with very good food. In my bedroom there was an Nespresso machine and it made my... More 

Helpful?
Thank Ricardo_Zolin_trip
Grand Rapids, Michigan
2 reviews
Reviewed 2 weeks ago

I have great things to say about everything at this hotel minus the hot tub. If your looking to be able to relax in the hot tub at the hotel I'd skip the Ritz. Service was very good at the front desk.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Carrie A
Breda, The Netherlands
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

The stay at this hotel was very pleasant. Location is great,in the center and close to the main shopping street. Hotel room was very clean ,comfortable and I loved the coffee machine !Great breackfast Ane very very friemelt staf at the bat. Definetly recommandeer it

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Luisa B
Level Contributor
3 reviews
Reviewed 2 weeks ago

I stay here every two years for a trade show, and each of the last 3 times it has been exactly the same, excellent. The staff is very attentive, the rooms are impeccable and the location is very convenient to downtown shopping. It has an interesting layout in that there is a theatre occupying the first 11 floors, so you... More 

Helpful?
Thank Jim F
1 review
Reviewed 3 weeks ago via mobile

We decided to stay here because I have an association meeting near by and this is where they book me! We decided to extend our stay for our anniversary. After calling to add on our stay, and never received an email confirmation..my husband decided to call to check. Somehow the add on dates was cancel, and the lady told my... More 

Helpful?
Thank Trang N
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Trang N, I'm disheartened to hear you did not experience the Gold Standard of service we aim to provide. Our Ladies and Gentlemen on property at The Ritz-Carlton, Chicago are always here to help should you face any opportunities with our central reservations line. I would like the opportunity to speak to you personally to discuss your upcoming stay... More 

Los Angeles, California
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

This is one of my favorite hotels to stay at when in Chicago. Even though it changed from aFour Seasons hotel back to managed by Ritz Carlton it still maintained their staff which is a big plus. It feels like you are coming home when you see all the familiar faces. The rooms are spacious and comfortable. The new gym... More 

Helpful?
Thank Thefootee
KarlBudnik, Director of Hotel Operations at The Ritz-Carlton, Chicago, responded to this review

Dear Thefootee, Thank you for sharing the details of your recent visit on TripAdvisor. We aspire to create meaningful journeys and memorable experiences for our guests, and I am comforted to hear that our Ladies and Gentlemen did just that. We are happy to hear you enjoyed our refashioned spaces including the new fitness center and guest room accommodations. Our... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 weeks ago

Hotel is not your traditional Ritz Carlton. The quality of rooms and service did not match up to the price. The rooms were not very nice at all and check in took a long time. I was not happy with this experience

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank chatay35
KarlBudnik, Director of Hotel Operations at The Ritz-Carlton, Chicago, responded to this review

Dear chatay35 Thank you for your review on TripAdvisor. I would like the opportunity to speak to you personally to discuss your recent stay in further detail. Please contact me directly at karl.budnik@ritzcarlton.com or 312-573-5131. Sincerely, Karl Budnik More 

Chicago, Illinois
1 review
Reviewed 3 weeks ago via mobile

I came in for 1 night on points. I didn't really get the full experience of the property (by choice of parading the streets of Chicago prior to my check-in), but I witnessed nothing less of a great first impression! Laura, the front desk clerk, was the golden ticket! I realize with a high volume of guests, the Cubs winning... More 

Helpful?
Thank PStraka22
KarlBudnik, Director of Hotel Operations at The Ritz-Carlton, Chicago, responded to this review

Dear PStraka22, Thank you for sharing the details of your recent visit on TripAdvisor. We aspire to create meaningful journeys and memorable experiences for our guests, and I am comforted to hear that our Ladies and Gentlemen were able to provide you with a memorable stay, specifically Laura. We are grateful for your praises and will share your comments with... More 

Birmingham, Alabama
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

I think this still has all the charm of a typical Ritz- decor, nice open rooms, clean. It is a great location if you want to run along the river or shop on Michigan ave. we did have a slight problem with getting in our room. The staff was supposed to text us when our room was ready. We were... More 

Helpful?
Thank heelinbama
KarlBudnik, Director of Hotel Operations at The Ritz-Carlton, Chicago, responded to this review

Dear heelinbama, Thank you for sharing your review with us on TripAdvisor. We are glad you were able to enjoy our convenient location along The Magnificent Mile, as well as our refashioned rooms and recent enhancements made to the property. We have passed along the details of your check-in experience with the appropriate department, and look forward to welcoming you... More 

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: RM1,287 - RM3,091 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
11 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
“I like a view of the city especially at night.”
 of 5 bubbles freddiecat7, 22 Nov 2016 | Read review
5 of 5
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