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Swissotel Chicago

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#65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
Swissotel Chicago
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3,732 Reviews from our TripAdvisor Community

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Showing 3,517: English reviews
Chicago, Illinois
Reviewed 5 days ago NEW

Checked in at one of the suites on the 41st floor at this hotel last night and everything looked promising. When we checked in, no mention was made about the proximity of our suite to the elevator shaft and any possible noise that might impose upon our stay. The suite is located on the opposite side of the elevator shaft...

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Thank pitanov
Reviewed 5 days ago NEW

I usually do not do reviews, but this time I have to since I meet wonderful people throughout my stay. I staying for 4 nights and since the moment I walked in I was amazed by the way associates have a welcoming feeling. They treated me as they had seem me before and they knew me. I was wearing my...

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Thank Naranjo A
Dorset, United Kingdom
Reviewed 5 days ago NEW

I had been working for 5 days in US and staying in a budget hotel so on my last night I thought I's like to stay somewhere a little more luxurious. I got a good deal on a comparison site and was so glad I did. The hotel is large, super spacious and very up market. The room was great,...

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Thank Moowell M
Deep in the Southland
Reviewed 6 days ago NEWvia mobile

Truly enjoyed my stay, and wish I could have stayed longer. Most comfortable hotel bed I've experienced recently. Dinner at The Palm was delicious, especially the lobster bisque. The view of Navy Pier and the waterfront from our meeting space was beautiful! The best part, however, was the staff. The service was excellent!

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1Thank Woozle36
Kankakee, United States
Reviewed 6 days ago NEW

I initally stayed at this hotel for a business trip, but loved it so much my friends and I ended up staying here for the NFL draft. It also happened to be the weekend of my friends' anniversary. During check-in the hotel actually upgraded the room and they had a awesome view of the city. I would recommend this hotel...

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Thank Lakeya J
Milwaukee, Wisconsin
Reviewed 1 week ago NEW

Our experience started out kind of rocky. This was our first time staying at the hotel. There was some confusion about the parking and the cost. We booked the Shed Aquarium package which included complimentary valet parking (normally a cost of $70), and breakfast for two for our stay. We were staying one night here. The whole reason we booked...

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Thank LeCarlin c
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear LeCarlin C, Thank you for your feedback in regards to your stay with us. We are very disappointed that there was confusion on our part with the package you booked. Swissotel Chicago prides itself on our service and we fell short, and for this I do apologize. We take your feedback very seriously and we will be following up...

Chicago, Illinois
Reviewed 1 week ago NEW

My finace and I stayed this past weekend for his 60th birthday celebration. Kellen, Lindsey and all the staff at the hotel were EXCEPTIONAL! The Suite, The Food, The Service, The Views AMAZING... The Staff made our Celebration Spectacular; I felt like a Rock Star.

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Thank ibelieve2denise
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear ibelieve2denise, So glad to hear you enjoyed your private party in our bar! Your group was a delight. We will share your comments with our team about the food and great service as well! We hope your upcoming birthday celebration is amazing as well. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Minneapolis, Minnesota
Reviewed 1 week ago

After more than a quarter century, we will finally having the chance to stay in downtown Chicago this August! There is NO place we'd rather stay than the Swissotel! I just booked a non-refundable reservation (to get the best rate for our family) and I'm so exctied! My husband and I stayed in 1990 for a friend's wedding and we...

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1Thank wiertrvl
Chicago, Illinois
Reviewed 1 week ago via mobile

The Swissotel is amazing. I love staying here and the staff is wonderful. Especially Ben, he was so outgoing and friendly. The location can't be beat, close to everything and the rooms comfortable. Best hotel.

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Thank Jose G
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Jose G, Thank you for your feedback in regards to your stay! We are pleased that the location, room, and especially where able to make your stay exceptional. We will be sure to share your feedback with the entire Swissotel Chicago team. We look forward to providing you with amazing service on your next stay. Kindest Regards, Brittany R...

Chicago, Illinois
Reviewed 1 week ago

I had the pleasure of staying at the Swissotel this weekend. It was a fantastic experience. Check-in was amazing, one of the managers Anna and so friendly and helpful and wanted to make sure I had a great stay. Rooms were comfortable and clean. Amazing location. Would stay here again next time I need a room downtown.

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Thank patriciochgo
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear particiochgo, Thank you for your wonderful comments in regards to your stay with us. We are pleased that you enjoyed our location, rooms, and the service Anna provided you. We will be sure to share you comments with our entire team, as we pride ourselves on our exceptional service. We will see you back at Swissotel Chicago on your...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM649 - RM1,897 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Priceline, Cheap Tickets, Travelocity, Hotels.com, Booking.com and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
27 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river/lake view on a high floor for breathtaking views!”
 of 5 bubbles WIAnnR, 24 Feb 2017 | Read review
“Ask for a city view”
 of 5 bubbles lakeyaj2016, 22 Feb 2017 | Read review
“Get a higher river side or lake view floor.”
 of 5 bubbles lecarlinc2017, 21 Feb 2017 | Read review
“The Corner Life Style Suite has Amazing Views”
 of 5 bubbles ibelieve2denise, 21 Feb 2017 | Read review
“Because of the traingular shape, two thirds of the rooms offer views of the lake on the higher floors.”
 of 5 bubbles wiertrvl, 20 Feb 2017 | Read review
5 of 5