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Swissotel Chicago

4,668 reviews
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Traveller (1204)
Room & Suite (821)
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Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“navy pier”(672 reviews)
“palm restaurant”(137 reviews)
“the river”(385 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Offers from Swissotel Chicago
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,668)Write a Review
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2,293
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Show reviews that mention
All reviewsnavy pierpalm restaurantthe rivercorner roommillennium parklobby barmichigan avefitness centerper daybusiness tripbeautiful hotelthe magnificent milevalet parkingking bedthe loopmag milekeenan
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1,091 - 1,095 of 4,404 reviews
Reviewed 28 September 2016 via mobile

Over charged. They didn't tell me government rate was less and charged me group rate for a conference held at their hotel. Several of us tried to correct this but they refused. Will never stay there again.More

1  Thank Yvonne S
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 October 2016

Dear Yvonne S, I would like to take this opportunity to apologize on behalf of the entire staff at Swissotel Chicago for the rate frustrations you experienced while on property. We do have someone looking into this issue. Should you like to further discuss, please...More

Reviewed 28 September 2016

Good location near the Magnificent Mile and the Navy Pier (1/2 mile walk to either one). Comfortable rooms and beds. The exercise rooms and pool are oddly laid out. One is required by State law to shower before swimming, but the locker rooms do not...More

Thank BobinSeattleWA
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 October 2016

Dear BobinSeattleWA, Thank you for taking the time to share you experience with us regarding your most recent stay at Swissotel Chicago. I am so delighted to hear you enjoyed your accommodations and our helpful staff. I do hope we have the opportunity to welcome...More

Reviewed 26 September 2016

Stayed 4 nights on vacation. We arrived at to check in half past midnight. Rachael happily greeted us and gave us an amazing corner room. The top half of the walls were all window (even in the bathroom). From our room, we were able to...More

Thank Lara N
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear Lana N, Thank you for taking the time to share with us your experience on this review forum. We do appreciate all feedback from our guests as this helps shape our service for all future guests. I'm so pleased to hear you enjoyed our...More

Reviewed 26 September 2016

I stayed at Swissotel in connection with a business meeting and loved almost everything about it. Located on Wacker Drive, it is very close to the Magnificent Mile on Michagan Avenure and not too far from Lake Michigan. I like the hotel decor and my...More

Thank Dale H
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear Dale H, Thank you for all the kind, detail comments you shared regarding your most recent stay at Swissotel Chicago. Although it seemed like you had a wonderful stay and enjoyed many aspects of our hotel, I would like to take this opportunity to...More

Reviewed 26 September 2016

We've stayed only two days at this hotel. The good parts: room was spacious and our king-sized bed quite comfortable. The less good parts: the TV set was not functioning; our room was overlooking a bare, asphalted terrace; finally, almost three weeks passed since we've...More

Thank BaldTraveller
Response from Brittany R, Manager at Swissotel ChicagoResponded 27 September 2016

Dear BaldTraveller, Although I am so pleased to hear you enjoyed our wonderful accommodations and very comfortable beds, I would like to take this opportunity to apologize and address the issues you did experience while staying at our hotel. I am very sorry to learn...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$133 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1204)
Room & Suite (821)
Dining (70)
Pool & Beach (33)
Amenities (68)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Aquadad222
11 February 2018|
AnswerShow all 2 answers
Response from Ludmilaj | Reviewed this property |
I don’t know about the marathon but to explore the city without a car I’m pretty sure it’s a perfect spot.
0
Votes
MonicaMcKnight
3 November 2017|
AnswerShow all 4 answers
Response from lyonbyte | Reviewed this property |
As far as I know, all guests can use the pool, etc. We have stayed there many times and you just take the elevator to the top floor and get off. Its for everyone. We stayed there last summer and it was still the same policy.
0
Votes
Stella V
31 October 2017|
AnswerShow all 2 answers
Response from lyonbyte | Reviewed this property |
Sometimes its free. Just ask at the front desk. We have never paid for it. Also check their website and look at which room you reserved.
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Room Tips
"Ask for a room with a lake view"
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"use the pedway to get around."
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"Try to get a room with a view of the lake and the river."
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"ask for a room with the view of the lake"
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