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Swissotel Chicago

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#66 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
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3,722 Reviews from our TripAdvisor Community

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Showing 3,507: English reviews
Oslo, Norway
Reviewed 18 April 2015 via mobile

Good central location, I stayed for 6 nights. Enjoyed a large twinbed room. Liked the fact that aircondition was directed away from beds, that I had a large table and good view from the 16th floor overlooking parts of the lake to the south. Nice breakfast, helpful staff and my general high expectations was fulfilled. Only minus was TV not...

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Helpful?
Thank Henning O
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for choosing to make us your home away from home during the HIMSS conference. We're sorry you had difficulties with the TV, but thank you for alerting us. We will look into it. See you next year, we hope. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Wellington, Florida
Reviewed 16 April 2015

Considering the location, the price and what the photos looked like on the internet, I was expecting a really nice downtown high-rise. What I got was a great location in a decent hotel in need of a lot of TLC. Some of the furniture in my room was really beat up - like damaged wood and damaged upholstery. I'm not...

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Helpful?
1Thank mikefromwellington
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay, and for your feedback. We will take a very close look at your room and make the necessary improvements. Regards, Patrick Cook Director of Sales & Marketing Swissotel Chicago

Windsor, Canada
Reviewed 14 April 2015 via mobile

Great hotel in a great city. Rooms were clean and spacious. In great location right on the river. Near parks and shopping on Michigan ave. Hotel is connected to the pedway which connects to other hotels underground this can be convenient for parking and if the weather is bad. I got a discounted parking voucher from click n park at...

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Thank T0ny7
Portage, Michigan
Reviewed 13 April 2015

Stayed two nights. The hotel is in a great location - convenient to both Michigan Avenue and the Loop. Staff was very friendly and professional, and the room was very clean and well appointed, as was the fitness area.

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Helpful?
1Thank mandy747
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Thank you for your 5-star review, Mandy. We hope you will choose our hotel again for your next Chicago trip! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Austin, Texas
Reviewed 13 April 2015

We went on a weekend trip to Chicago for my husband's birthday. We found this hotel through Hotwire and was amazed at what it came with. Both my husband and I travel quite often and must admit that the amenities the hotel had and the kindness of the hotel staff is phenomenal. The amenities included a coffee machine, coffee and...

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Helpful?
1Thank letsgoonatrip777
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear guest, Thank you for your wonderful review of our hotel! Guests often tell us that the view from their room is what makes the trip, and it sounds like yours of Navy Pier was nice as well. We're happy you were able to celebrate your husband's birthday too, and utilize some of our in-room amenities. We look forward to...

Reviewed 13 April 2015

We stayed just one night but everything we encountered was top notch. Staff was helpful and very nice. I wish we would have had a few days to try out all of the amenities though. Definitely a great place to stay.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank Trevor S
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Thank you for your 5-star review, Trevor! We look forward to seeing you again on your next trip to Chicago--perhaps a longer visit, so you have a chance to try out the amenities. All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Milwaukee
Reviewed 13 April 2015

Hotel and service are fine. Food is way too expensive and no free wifi in rooms. Breakfast restaurant had a buffet for $32 or so. If you just order a regular breakfast it is $26. Good location, easy to catch bus, cheap to take taxi to most tourist places.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
2Thank Thomas K
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Hi, Thomas- Thank you for your review and feedback. We hope that you enjoyed your accommodations, and that we will see you again on your next trip to Chicago. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

grand rapids, mi
Reviewed 13 April 2015

Loved this trip - the hotel was beautiful! The hotel rooms were large enough for our family of 5! Very clean and impressive. I was worried it was too fancy for our children to be there, but every staff person we saw were very welcoming to the kids and went out of their way to be friendly to us. Pool...

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Helpful?
1Thank Erin P
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Hi Erin, Thank you for your 5-star review! We're happy to hear that you and your family enjoyed your stay at our hotel, especially the 42nd-floor pool. That tends to be a popular spot for families at our hotel. We hope to see you again soon! All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Traverse City, Michigan, United States
Reviewed 12 April 2015 via mobile

When I learned the my Hotwire purchase was the Swissotel I was overjoyed since I had heard such amazing things about it. We enjoyed our stay, and had no complaints, but after having stayed at many of the other hotels in the same area, I must say it wasn't as amazing as I had heard it described. The rooms were...

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Helpful?
3Thank Chelsey S
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Hi, Chelsey- We're glad you were able to stay with us on your trip to Chicago, and that you enjoyed the spacious rooms and views of the Chicago River. Thank you for leaving us the comments regarding check-in; we are always looking for ways to make this process more efficient, and feedback like this will be helpful. We hope to...

Appleton
Reviewed 12 April 2015

Room was in disrepair, too small of beds and could not adjust the temperature! Not impressed and extra charge for Internet. I was expecting a nicer room and overall experience. The location was fine, a short walk to Millennium park.

Review collected in partnership with Swissotel Hotels & Resorts
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2Thank Paula P
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Hi, Paula- Thank you for your feedback. We wish you would have enjoyed your stay more, although we're happy you were able to take advantage of that quick walk to Millennium Park. If you do choose to return to our hotel, please know that we offer complimentary wifi to members of our free rewards program, Swissotel Circle. Warm regards, Stella...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM637 - RM1,877 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a city view”
 of 5 bubbles lakeyaj2016, 22 Feb 2017 | Read review
“Get a higher river side or lake view floor.”
 of 5 bubbles lecarlinc2017, 21 Feb 2017 | Read review
“The Corner Life Style Suite has Amazing Views”
 of 5 bubbles ibelieve2denise, 21 Feb 2017 | Read review
“Because of the traingular shape, two thirds of the rooms offer views of the lake on the higher floors.”
 of 5 bubbles wiertrvl, 20 Feb 2017 | Read review
“call the front desk”
 of 5 bubbles janecS1001XO, 19 Feb 2017 | Read review
5 of 5