The Chicago Hotel Collection Magnificent Mile

The Chicago Hotel Collection Magnificent Mile

This is what they point to for their “perks”… but it’s closed
Traveller (27)
Room & Suite (30)

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About

2.5
#206 of 207 hotels in Chicago
4.1 of 5 bubbles
Location
3.2 of 5 bubbles
Cleanliness
2.3 of 5 bubbles
Service
2.0 of 5 bubbles
Value
The Chicago Hotel Collection Magnificent Mile offers 216 total rooms including 82 deluxe hotel suites with a mix of modern and bohemian-chic decor. Placed steps from Chicago’s famed Michigan Ave, and along the Magnificent Mile, The Chicago Hotel Collection Magnificent Mile Hotel & Suites puts you in the heart of The Windy City. World-class shopping, stunning views, and premium culinary destinations are all within reach when you stay with us. Downtown Chicago landmarks like Millennium Park, home of Cloud Gate, otherwise known as the Chicago Bean, are within walking distance from the hotel. Whether you’re here for work or play, the comforts of our city-inspired deluxe well-appointed accommodations provide the ultimate downtown retreat. Discover Chicago's trendy, cultural hub of eclectic art galleries, boutique shops, restaurants, and nightlife from our pet-friendly 4-Star boutique hotel & suites. Perfect for business, leisure, extended stays, and group travel! Experience the finest Chicago hospitality where our Concierge Team will attend to your every need including an on-site gym with weights, machines, and cardio equipment. Our guest rooms have smart design features that maximize your space and only give you what you desire . Post your lively adventures in Chicago's Magnificent Mile district to your story using our free Wi-Fi . Unwind after a fun-filled night on the Mag Mile on our cozy beds with plush linens and fluffy pillows . Select hotel suites feature large suites, making sleepovers and family getaways extra playful. Did we mention we're pet-friendly? Your furry family members are welcome to stay with us and there's a nice dog park across the street. (additional fees may apply)
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Dry cleaning
Room features
Blackout curtains
Air conditioning
Desk
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Walk-in shower
Iron
Wake-up service / alarm clock
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quaint
City View

Location

166 E Superior, Chicago, IL 60610
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
16.2 km
See all flights
O'Hare Intl Airport
25.4 km
See all flights
Chicago
6 minChicago L
92Reviews6Q+A25Room tips
Traveller rating
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Detailed Reviews
Andrew N wrote a review Nov 2021
San Francisco, California23 contributions4 helpful votes
2.0 of 5 bubbles
The first room smelled really bad so they moved us, however it smelled as well. I found that the HVAC filter was extremely dirty and had them replace it which helped a bit.

I paid extra for a suite which was large however the shower was tiny and difficult to use for a 6'1" tall man.

The sheets didn't fully cover the mattress. They were using multiple flat sheets instead of a fitted sheet and that meant your legs would end up on the bare mattress which is disgusting. They were not able to provide proper sheets, but we did get more flat sheets and added them ourselves.

Maid service isn't available even when you stay for 5 nights!

Great location.
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Date of stay: June 2021
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Ask for a bed that they have fitted sheets for (Double or Queen maybe? Not King)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kelseybowman wrote a review Nov 2022
El Cerrito, California1 contribution4 helpful votes
2.0 of 5 bubbles
Great location. Hotel was relatively quiet despite construction on weekday mornings.

However, this was the worst hotel service I’ve ever experienced. I feel like I paid for nothing more than a bed and toilet. They charged $120 for 3 nights of “amenities”: using the Keurig machines in the lobby and a basket of water bottles and sodas, which they never gave me. I also requested housekeeping service during my stay, but my room was not cleaned. I had to go down to the lobby to ask for new towels and throw out my own trash. When I needed to store my luggage upon check-out, I had to wait 20 minutes for someone to unlock the storage room and when I came to retrieve my luggage, I had to ask 5 different employees before I could get my items back. Clearly, the management at this hotel is extremely incompetent. Thankfully, I switched to a different hotel during my last night and had a much better experience.
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Date of stay: October 2022
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Other at The Chicago Hotel Collection Magnificent Mile
Responded 25 May 2023
Our Daily Amenity Fee (Resort Fee), Reservation Processing Fee (Service Fee) and incidental hold are listed on every online booking site, including our direct site and online travel agents such as Expedia and Booking.com. When booking your next hotel, through any online travel agent or direct, please make sure to read all the hotel details as every site posts additional fees in different areas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vivek R wrote a review Jul 2021
1 contribution
2.0 of 5 bubbles
Stayed for the long weekend, the room was good. But cleanliness was really bad. Stayed for 3 days and they said there is no cleaning service for 3 days. We literally had to clean the room ourselves. We had to take out the trash. When asked they were like no staff works during weekend. This is the first time i have seen a hotel not providing cleaning especially weekends when most people come to stay. Really disappointed after spending a huge amount of money for 3 days. I would say they have to pay me back for the cleaning we did.
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Date of stay: July 2021
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile
Responded 16 Jul 2021
Vivek, We are sorry you did not enjoy your stay with us here at Hotel Audrey. We are working very hard on getting our hotel back open 100 percent but unfortunately, it is taking a bit longer than expected. We appreciate your patience with us and hope we are able to make it up to you in the future. Warm Regards, Hotel Audrey Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spadys5 wrote a review Jul 2021
1 contribution
5.0 of 5 bubbles
Hotel Audrey became our home for 5 nights as we were in town for a our daughter's wedding that had to be postponed from 2020. We had many family and friends, from all over the country, many visiting Chicago for the first time, so we really wanted everyone to enjoy themselves and have fun. From the point of coordination/planning and through the entire ceremony weekend, Christa and her entire team didn't disappoint.

We needed many rooms plus a hospitality suite and Christa provided everything we asked for. Hotel Audrey is in a great location, right near Michigan Avenue, so shopping and dining is not a problem. Not to mention a Geno's Deep Dish right outside their door. For the location, the price was very fair. Garage parking is close by with reasonable prices. The rooms are spacious, clean and comfortable. There is a staff shortage due to covid, so rooms weren't able to be cleaned as normal but if you needed it cleaned, fresh towels, or trash picked up, all you had to do was ask and it was taken care of promptly. The Audrey staff was very helpful, pleasant and always accommodating to requests. We received only positive feedback from our family and friends on how much they enjoyed the Hotel Audrey. That says it all.

If you are planning an overnight stay in Chicago, I would highly recommend you consider Hotel Audrey. Thank you Christa and the entire team.
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Get a suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile
Responded 5 Aug 2021
It was an absolute pleasure to host your family for your daughter's wedding! We are so happy to have left a positive impact and look forward to your next visits with us! Warm Regards, Hotel Audrey Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abena P wrote a review Aug 2021
New Orleans, Louisiana19 contributions11 helpful votes
4.0 of 5 bubbles
We stayed in a suite in the Hotel Audrey from July 31-August 3. We were very pleased with the room and the service. We arrived in Chicago early Saturday morning and thought we would have to leave our bag and wander until check in time. But the desk clerk was lovely and let us check in, as they had a suite available. We were told on check-in that there was not daily maid service, but to let them know if we need anything and they would see what could be done. Luckily, we keep ourselves pretty neat, so it wasn't a problem.
The suite was pretty spacious with a king size bedroom, office area and living area. These areas are not able to be closed off from each other, but that didn't bother us. We just liked having the space. The only room complaint is that the bathroom is pretty small. Also, being in the first room off the elevator, we thought there might be noise from that. There wasn't but you could hear anybody talking in the hallway. It was pretty annoying when the Lollapalooza attending girls down the hall wanted to discuss their day, standing in the hallway at midnight. Not the hotel's fault exactly, but some soundproofing would help.
The location of Hotel Audrey is great. It's only a block off Michigan Ave, and right next to Neiman Marcus and Geno's Pizza, but it sill manages to feel like a quiet spot. We were able to easily walk to tons of shopping and food and get an Uber / Lyft without too much wait.
The lobby has a really comfortable vibe, but I hope they get the lobby coffee shop back open soon. I know that running hotels in the time of COVID is leading to a lot of loss of services, so I'm willing to adjust, but I hope said service come back soon.
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Date of stay: August 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Other at The Chicago Hotel Collection Magnificent Mile
Responded 24 May 2023
Thank you for your review, Abena! We are glad you enjoyed your stay and look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeanne E wrote a review Jul 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
This hotel is centrally located in Magnificant Mile and is close to shopping, restaurants, and museums. We stayed here during the 4th of July weekend to celebrate my daughter's birthday and they upgraded our room. The room was very large and we loved the trendy decorated bathroom and living area. The staff was excellent and we really enjoyed our stay. Due to covid, they do not clean the rooms but I was able to get fresh towels right away. They also encouraged us to call them if we needed anything. The only small negative is that there are no mini-fridges in the rooms. I would definitely stay here again!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile
Responded 16 Jul 2021
Jeanne, Thank you so much for your review and feedback! We are so glad you enjoyed your stay. We look forward to welcoming you back during your next trip to Chicago! Warm Regards, Hotel Audrey Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GlanderFam wrote a review Jun 2021
Salem, New Hampshire74 contributions74 helpful votes
5.0 of 5 bubbles
Fantastic hotel located at the uppermost north end of the Magnificent Mile, and conveniently located right next door to a Gino’s East pizzeria. The staff is very friendly and helpful. The hotel is clean and well-maintained. My room was comfy and quiet.

Like every hotel at the height of the pandemic, Hotel Audrey still offers limited services as of June, 2021. No maid service unless requested. No bar. No coffee or breakfast buffet. Even the vending machines were missing, as they’re tied to a union contract that includes the bar service. I don’t know if it’s hotel policy, city policy, or state policy that keeps these outdated and unnecessary measures in place, but it’s long past time to “return to normal.”

The fact that you’re paying full price for half a hotel is part of the “normal” that we’ve been forced to tolerate since the pandemic began. Sadly, this hotel is only following the same rules as every other hotel in the city.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile
Responded 16 Jul 2021
Thank you for your review and honest feedback! We are glad you enjoyed your stay and we look forward to your next visit with us in Chicago! Warm Regards, Hotel Audrey Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carrie S wrote a review Mar 2021
1 contribution2 helpful votes
5.0 of 5 bubbles
I recently booked a room for 8 nights for my sister, her boyfriend & my niece at Hotel Audrey. My sister stated the hotel was in the perfect location; especially since Lurie’s Children’s Hospital was very close by & within walking distance (which was exactly what they wanted since their daughter needed to be at the hospital for 5-10 days). My sister was very happy with the beautiful/spacious suite they stayed for a few nights. My niece’s surgery ended up being cancelled & rescheduled and the hotel worked with me to ensure I wouldn’t be charged for the remainder of the 5 nights. The Hotel’s Manager Crysta Rome was truly incredible. She was there for us from the start; she addressed all questions/concerns and she went above and beyond to ensure that my sister & her family were taken care of/happy with their stay. She was also the one who helped with the cancellation for the remainder days and made it a smooth/easy/worry-free process. Words cannot express our gratitude for Crysta’s professionalism, promptness and most importantly her kindness. Crysta really made a big difference in my sister’s stay; we will be rebooking my sister & her family’s stay next month without a doubt because of the amazing customer service Crysta provided. Thanks so much Crysta (you are such a blessing) & Hotel Audrey!!! ❤️
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile
Responded 9 Jun 2021
Carrie, Thank you so much for your review. We were so happy to be able to help your family in their time of need! We hope to see you during a future stay in the future! Warm Regards, Hotel Audrey Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dancing_girl14 wrote a review Jul 2022
Oceanside, California55 contributions102 helpful votes
4.0 of 5 bubbles
We stayed at this hotel for three nights with a deal we got on Travel Zoo. We had a queen or king room on the 25th floor with a view down to other buildings. We were within walking distance to many things and set out each day going in different directions. The room was clean and the hotel felt safe, even though the front desk people never even lifted their heads to look at who was coming through. They had a great Keurig coffee station set up in the lobby with coffee all day for free. They also gave us these weird plastic bags containing six drinks for each day we were there. It was VERY odd. There were all sorts of "resort fees", etc that added up to WAY more than any of those sodas were worth. Honestly, hotels either need to get rid of those fees or just raise the price of their rooms. For the deal we got, it was definitely worth staying here1
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Date of stay: June 2022
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: When we checked in, they warned us there was construction going on, but we never saw it. Ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Other at The Chicago Hotel Collection Magnificent Mile
Responded 24 May 2023
Thank you for your review! We are glad you enjoyed your stay and look forward to having you stay with us again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelPruGold wrote a review Oct 2021
Boston, Massachusetts29 contributions5 helpful votes
3.0 of 5 bubbles
We came in with high hopes. Room was clean, updated, had character. Great location! The lobby was colorful and different, staff seemed friendly. We were told the hotel had no food options on site. Ok, understandable with COVID. But then it went all down hill. We’re a family of 4 with 2 tweens. Got a jr king suite so we could fit a cot. Requested this from Day 1 and were assured that this was likely. “Just request when you arrive.” Despite calls ahead of time to please make this clear in the notes, this didn’t happen. Staff were quite unhelpful except for Darius who ultimately did get this done, after telling us it couldn’t happen. We saw another review stating that the sofa bed mattress was thin and with the springs sticking out into the back of the sleeper but hoped this was a one-off. It was not - my son unfortunately had the exact same experience. When we called to ask for an extra blanket (to use as a mattress cover and provide some cushioning), the response was “ok, but just 1. And you have to come down and get it. We don’t have someone who can bring it.” We got no cleaning service at all during our 3 night stay. When I called to ask why after day 1, I was told this happened only on request. The next morning, I made a point to request cleaning and new towels, etc., but was told I needed to request 24 hours in advance. (We were leaving the following day so this was no help.). Our fridge didn’t work. Any one thing was not a huge deal but all of this together along with a feeling that the staff didn’t really care made for a disappointing hotel experience for our family trip to Chicago.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco T wrote a tip 20 May
1 contribution
1.0 of 5 bubbles
"Large and clean rooms"
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Sercan Kamil Nergizci wrote a tip Mar 2024
Istanbul, Türkiye54 contributions3 helpful votes
3.0 of 5 bubbles
"Be careful for extra charges not being able to see in booking.com or any other platforms."
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Andrew B wrote a tip Feb 2024
16 contributions4 helpful votes
1.0 of 5 bubbles
"AVOID. We wasted over an hour insisting for our money back. You won’t."
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Happiness09415677850 wrote a tip Feb 2024
1 contribution2 helpful votes
1.0 of 5 bubbles
"I wonder if the other hotels in the "Chicago Hotel Collection" operate the same way. This hotel was a scam."
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Marcia B wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Conveniently located. Call ahead for Northwestern patient rate & info. 1 block to hospital. Many restaurants & shopping. 2 miles to train."
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PRICE RANGE
RM 952 - RM 1,928 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Audrey
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
216
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CHICAGO HOTEL COLLECTION MAGNIFICENT MILE: UPDATED 2024 Reviews, Price Comparison and 62 Photos (IL) - Tripadvisor

Frequently Asked Questions about The Chicago Hotel Collection Magnificent Mile
What are some of the property amenities at The Chicago Hotel Collection Magnificent Mile?
Some of the more popular amenities offered include free wifi, a fitness centre, and dry cleaning.
Which room amenities are available at The Chicago Hotel Collection Magnificent Mile?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
Is parking available at The Chicago Hotel Collection Magnificent Mile?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
Are there opportunities to exercise at The Chicago Hotel Collection Magnificent Mile?
Yes, guests have access to a fitness centre during their stay.
Does The Chicago Hotel Collection Magnificent Mile have any great views?
Yes, guests often enjoy the city view available here.
Is The Chicago Hotel Collection Magnificent Mile accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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