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My SO and I had a great stay in the Gwen. We received a warm welcome when checking in; Jasmine and I chatted about the occasion that brought us to Chicago, and she was incredibly nice and generous! The room itself was beautifully furnished and...More
This is a OK hotel. It's nothing special and definitely not what I would call luxurious. I've stayed at many other hotels labeled as "Luxury Collection" and would say that this one is a little off brand. It's a very busy place with loud music...More
Response from Jeremy D, Front Office Manager at The Gwen, A Luxury Collection Hotel, Michigan Avenue ChicagoResponded yesterday
Thank you for taking the time to share your recent experience with us. Receiving a warm welcome and having your room prepared during check-in sets the tone for a great stay. Unfortunately, we fell short during your recent stay at The Gwen Hotel....More
It's a decent hotel, though if you are expecting the slightly sedated, laid back luxury of a luxury collection hotel you will be disappointed. This is more like a W - loud music and millenials included. Having said that, the rooms are comfortable and as...More
Response from Jeremy D, Front Office Manager at The Gwen, A Luxury Collection Hotel, Michigan Avenue ChicagoResponded 2 days ago
Thank you for staying at The Gwen, Michigan Avenue Hotel. We appreciate you sharing your feedback regarding the live music offered at our hotel. We hope to have the opportunity to welcome you back to our hotel in the future so you can...More
We had a work conference booked at The Gwen. The hotel was very nice and the service was exceptional. I valeted my car for the first night, the valet service was very convenient and simple to use.
Checking into the hotel was seamless...I was waited...More
We -- 2 moms + 2 daughters (age 11 and 12) coming from NYC and San Francisco and meeting in Chicago to celebrate the birthday of one of our daughters -- were looking for luxury, pampering, and a great location. The Gwen exceed our expectations...More