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W Chicago - City Center

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#101 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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W Chicago - City Center
W Chicago - City Center
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2,440 Reviews from our TripAdvisor Community

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Showing 2,359: English reviews
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Reviewed 2 days ago NEW

This place is extremely beautiful. The room was amazing, the workers were nice and helpful. Most importantly the FOOD WAS DELICIOUS and affordable. I had the wings and cheese bread and they were so good.

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Helpful?
Thank Vanita P
Vancouver, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 11 February 2017 via mobile

They are without question, hip, fun, upscale but most of all they are great hotels offering top shelf accommodations for us weary travellers seeking a resort, business hotel or an escape from the norm. W Hotels offer all this and more but most of all like I've said before again and again, it's about the people that are there to...

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Helpful?
Thank Paul B
About Hotel's Favourite Review
Management response:

Hello Paul, Wow, thank you for your kind words! We strive to deliver our whatever/whenever service at all times, and we are so happy Adam delivered for you! I look forward to passing on this glowing review to both him and W Lakeshore! We hope to welcome you to W City Center whenever you are in Chicago next! Until then,...

Mississauga, Canada
Reviewed 4 days ago NEWvia mobile

As the title states, the hotel is in a very good location in the downtown loop. It was part of a flight/hotel package deal, but on my next trip I will look for something that's changed with the times. At one time, the funky lighting and lobby were probably considered really hip and trendy, today it just comes off as...

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Helpful?
Thank Shane R
Stamford, Connecticut
Reviewed 5 days ago NEW

My teenage daughter and I stayed here and it has a nice vibe in keeping with W Hotel personality and is in a great location--a short walk to the Art Institute and Centennial Park. The area is in the business district however, so not much night life right outside, if that's what you are looking for. Concierge and restaurant service...

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Helpful?
Thank Catherine O
Canada
Reviewed 5 days ago NEWvia mobile

My disdain and disappointment is pretty all encompassing but largely to do with the service and customer care from the Manager (Jessica) and the System that runs the W - I say system because it is all call center and no personalized feel... You walk in and are faced with a credit card terminal / machine before a human... First...

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Helpful?
Thank Sean M
flordia
Reviewed 6 days ago NEWvia mobile

W Chicago was a great location and the ambiance was pleasant . Lots of stuff going on near by but still a nice quieter atmosphere. Front desk his hidden in the back , it was a bit odd but I found it! There is a simple fun bar in the front

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Helpful?
Thank anishchugani
Anderson, South Carolina
Reviewed 6 days ago NEW

Great hotel in a good location. I had heard that the rooms were small and asked for an upgrade. The upgraded room was huge, but was lacking of all things any sort of closet. Overall I would recommend and stay again. The building is older and could do with a few more upgrades but the staff was very friendly and...

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Helpful?
Thank Knettix
Belize City, Belize
Reviewed 1 week ago NEW

I used W Chicago - City Center for a business trip. The location was great, in the middle of downtown and close to shopping areas. The only issue I encountered was at checkout time. My check out was delayed because the system was down for 15 to 20 mins. Otherwise, the rooms are cleaned timely and the receiption and staff...

Review collected in partnership with this hotel
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Helpful?
Thank Dawn S
Chicago, Illinois
Reviewed 1 week ago

We had won a stay at the W Chicago through a fundraiser. Upon arrival we stopped to talk with our concierge Eden Bernal who made this stay everything. The hotel does not have an on site spa but we inquired about an in room couples massage. One of which needed to be a prenatal massage. She made a phone call...

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Helpful?
Thank cyndileonard
Fredericksburg, Virginia
Reviewed 1 week ago

We stayed in a large comfortable and well decorated suite connected to a very large bathroom. Everything was spotless and trendy. Breakfast was a bit expensive but top quality. The location is great if you want to spend a week-end walking the streets and enjoying downtown : everything is within walking distance.

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Helpful?
Thank OJ1961

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
IPO
IPO
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM771 - RM2,264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Reservation Options:
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago - City Center staff and other travellers.
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Questions? Get answers from W Chicago - City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can hear some street noise- choose room off the street if possible. ”
 of 5 bubbles C5178FSchrist, 8 Mar 2017 | Read review
“I've got 1605 which is a corner room. Very large room”
 of 5 bubbles Agnaldo_Cunha, 2 Mar 2017 | Read review
“High floor”
 of 5 bubbles 859kareemm, 17 Feb 2017 | Read review
“Nothing great about this hotel”
 of 5 bubbles tamilarasans, 27 Jan 2017 | Read review
“Do not take interior room.”
  • Not much of a view. Removed iron from closet because no drawers or any other storage.
  • Decor included cheesy back-lit fortune cookie artwork. Is this supposed to be
  • Airplane-style bathroom. Need to twist upper body to fit shoulders on toilet.
 of 5 bubbles jh137, 26 Jan 2017 | Read review
5 of 5