We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

W Chicago - City Center

Show Prices
#98 of 185 Hotels in Chicago
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 5 more sites!
Professional photos
W Chicago - City Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,385 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,305: English reviews
Austin, Texas
Reviewed 3 days ago NEW

Such a fun place to be. Rooms were clean and trendy, bathrooms were modern and the location was the BEST! You have easy access to restaurants, the CTA line and the heart of Chicago. If you want to stay in, there's a bar and restaurant downstairs too so you can have fun without the fuss.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Nimisha T
Management response:

Hello Nimisha, Wow! Thank you for your glowing review! We are so happy you enjoyed your stay at W Chicago - City Center. We hope to welcome you back whenever you are back in the city! Until then, Kelly Frank Executive Insider

Chicago, Illinois
Reviewed 6 days ago NEW

From check-in to departure, a real disappointment. As a SPG Platinum guest, I waited 35 minutes to check in behind a long line of guests waiting for one check-in desk. A staff member said another computer was done and the two other desks were unmanned -- and no priority check-in was available. I was "upgraded" to a "corner" fabulous room...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank johnbC9436QU
Management response:

Hello johnbC9436QU, Thank you for your feedback from your most recent stay at W Chicago - City Center. I am terribly sorry to hear of all the trouble you faced during your stay. We value your loyalty, and if we are able to welcome you back, I'd like to make sure you have a more positive experience. Please feel free...

Pittsburgh, Pennsylvania
Reviewed 6 days ago NEW

No real dinner option. Ordered a deep dish personal pizza on their menu for a very reasonable $42! Ate across the street at the JW. No club lounge, coffee and papers in lobby in the morning. Rooms are very small but fine. I will happily stay here when on business travel because the location, price and room are all perfectly...

Review collected in partnership with this hotel
 Report
Helpful?
Thank davpaw2017
Management response:

Hello davpaw2017, Thank you for your feedback from your most recent stay at W City Center. I am happy to hear that the location was to your liking, but disappointed your stay was less than enjoyable. If we are able to welcome you back again, please reach out to me personally to make sure your next stay is a more...

New York City, New York
Reviewed 1 week ago NEW

Checked in and asked for a quit room (away from elevator, etc.). Immediately on entering I noticed a very strong musty smell. Also the room was on the back side of the hotel right by the elevated train. Upon asking for a new room I was told the hotel was full. At this point it kinda is what it is...

Review collected in partnership with this hotel
 Report
Helpful?
Thank D950GFmax
Management response:

Hello D950GFmax, Thank you for your feedback from your most recent stay at W Chicago - City Center. I am terribly sorry to hear of all the issues you faced while staying with us. It is not a normal occurrence, and I am disappointed we did not deliver to our whatever/whenever standards for you. If you would be willing, please...

Sacramento California
Reviewed 1 week ago

I stayed at the W during a work trip in January and despite it being very cold and windy out, the hotel was very warm and inviting. The bar and lounge were the perfect spot to have a call or work without interruption in the afternoon. The food in the restaurant was excellent and the waitstaff very friendly. With this...

Review collected in partnership with this hotel
 Report
Helpful?
Thank walshike
Management response:

Hello walshike, Thank you for your wonderful review from your most recent stay at W City Center! We are so happy you enjoyed yourself, despite the cold temperatures we are experiencing here in the city! We look forward to welcoming you back whenever you are in Chicago next! Until then, Kelly Frank Executive Insider

Westchester, NY
Reviewed 1 week ago via mobile

I am a regular at Marriott and figured I would sample the Starwood properties now that the merger has happened. This is a well located hotel with plenty of restaurants and amenities nearby. It sits next to the elevated subway which you will hear all night long. Very disruptive. The beds have a weird mattress cover making for a not...

 Report
Helpful?
Thank Amy F
Management response:

Hello Amy, Thank you so much for your feedback from your stay at W City Center. I am very happy to hear that you enjoyed the location of the property, but disappointed you faced so many challenges during your stay. If you are able, please feel free to contact me directly at Winsider.Wcitycenter@whotels.com to discuss your stay in more detail....

Worcester, Massachusetts
Reviewed 1 week ago

This hotel was in the perfect location for me. Very close to the Willis tower and reasonably close to Millenium Park, Art Institute, Navy Pier, etc. We walked to all of those places. Easy access to public transportation as well if you need to go further. Plenty of restaurants nearby as well. The room was very spacious and clean. The...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Krystal H
Management response:

Hello Krystal, Thank you so much for your glowing review! We are so happy to hear that you enjoyed your room, the hotel, and the surrounding area! We hope to welcome you back to W City Center whenever you are in Chicago next. Until then, Kelly Frank Executive Insider

North Chicago, Illinois
Reviewed 1 week ago

Amazing experience! Stunning hotel with the most amazing staff. The rooms are very modern and comfortable. Eden from the concierge went above and beyond to make our visit memorable!! Will recommend to all Chicago visitors :)

 Report
Helpful?
Thank baileyfranz5
Management response:

Hello baileyfranz5, Thank you so much for your review from your recent stay at W Chicago - City Center! I am thrilled to hear that you enjoyed your room, the hotel, and our wonderful staff. Eden will be thrilled to hear she was able to enhance your visit as well. We hope to welcome you back soon! Until then, Kelly...

Montclair, New Jersey
Reviewed 1 week ago

This was the best hotel I have ever stayed at. Super accommodating and everyone was extremely personable and helpful. I would highly recommend staying at a W hotel to my friends and family in the future!

Review collected in partnership with this hotel
 Report
Helpful?
Thank honeycheckh1
Management response:

Hello honeycheckh1, Thank you so much for your wonderful review from your stay at W Chicago - City Center! We are so happy to hear you enjoyed your time here, and hope to welcome you back soon. Until then, Kelly Frank Executive Insider

Reviewed 2 weeks ago via mobile

After checking in and arriving very tired, we mated down only to find out that the remote was missing. Yes they brought up a remote. The following morning, when trying to take a shower, i turned the knob towards the hot water only to realize that it was freezing water (they have the hot and cold wrong on the display)....

 Report
Helpful?
Thank Mirela L
Management response:

Hello Mirela, First, I want to apologize for all of the challenges you faced during your stay with us. Ensuring a positive experience for our guests is our priority, and it is clear that we failed during your stay. I will be passing this onto my leadership team to make any changes necessary so this does not happen again. If...

768 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (542)
Viewed
Room/Suite (180)
Viewed
Bathroom (55)
Viewed
Hotel & Grounds (110)
Viewed
View from Room (23)
Viewed
Dining (21)
Viewed
Family/Play Areas (2)
Viewed
Other (151)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (198)
Viewed
Amenities (53)
Viewed
Dining (20)
Viewed
The Hotel (34)
Viewed
Wonderful Room (91)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
JW Marriott Chicago
JW Marriott Chicago
#32 of 185 in Chicago
1,327 reviews
Streeterville
W Chicago Lakeshore
W Chicago Lakeshore
#97 of 185 in Chicago
1,220 reviews
Downtown / The Loop
Hyatt Centric The Loop Chicago
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Club Quarters Hotel, Central Loop
Downtown / The Loop
The Kimpton Gray Hotel
The Kimpton Gray Hotel
#75 of 185 in Chicago
95 reviews
Downtown / The Loop
Kimpton Hotel Allegro
Kimpton Hotel Allegro
#89 of 185 in Chicago
514 reviews
Show Prices
Show Prices
Show Prices

Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
IPO
IPO
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM625 - RM2,066 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Agoda, Priceline, TripOnline SA and Jetsetter so you can book your W Chicago - City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from W Chicago - City Center staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from W Chicago - City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room that I got was on the 19th floor and it's slightly annoying that you have to remember to have your key card out in the elevator in order to select the floor. The room I had felt a little sterile and the sheets were less than fluffy but I was not there long enough for this to be an issue. The amenities are great at the W - the hand lotion feels more like bee's wax but maybe that's a good thing when it's 12 degrees outside. ”
 of 5 bubbles walshike, 11 Jan 2017 | Read review
“Mini bar is expensive (as expected) so skip it.”
 of 5 bubbles 272krystalh, 9 Jan 2017 | Read review
“Ask to overlook Lake Michigan. Was able to park in the street for free.”
 of 5 bubbles KelleyD140, 4 Jan 2017 | Read review
“Ask for a room far away from the CTM rails”
 of 5 bubbles carlossotoh, 20 Dec 2016 | Read review
“Be very, very wary of those alarm clocks!”
 of 5 bubbles NoelTraveler546, 20 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay