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I checked out of Sofitel this morning at around 11:30 AM. The hotel was was ascetically pleasing upon driving or walking up to the establishment. The valet gentlemen were very nice, and those were the only customer focused colleagues that I encountered during my three...More
1) Location, Location, Location
2) top tier luxury experience
3) attention to detail beyond measure
4) superb, intuitive service
5) feeling of being transformed into an oasis akin to “Parisian apartment in Chicago” feeling (ahhh oui!)
Making things brief:
I Returned to my “anchor hotel,”...More
1 Thank Wo G
Response from Matthew_Blackmore, General Manager at Sofitel Chicago Magnificent MileResponded 2 weeks ago
Bonjour Wo G,
Thank you so such a thoughtful and fabulous review of your stay. We also thank you for being a repeat guest and appreciate your loyalty. We are happy to know that you enjoyed our newly renovated rooms. Customer service is number one...More
The service was excellent rooms with great view and concierge, maid service all were great.. They will provide umbrellas for raining days like we had and then our flight was 4 hours after we checked and they allowed us to store our luggage until we...More
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Father and I got the same name. Booked the hotel at different times. Think they would of figured out who Jr and sr is before hand. They saying a Email was sent to me verifying the rate. Looked at check in with my father. Hard...More
Response from Matthew_Blackmore, General Manager at Sofitel Chicago Magnificent MileResponded 2 days ago
I had our sales team reach out to you directly and left you a voicemail to help explain the bookings of these reservations and the price differentials. I have already refunded the amount to your credit card, as I know it was confusing...More
I've stayed here more than 5 times. The location is great - on the northern part of the Magnificent Mile (Michigan Ave) and closer to Streeterville / Gold Coast stuff than it is to museum campus activities. The hotel is nice (4 or 4.5 star)...More
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The
Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.