citizenM Chicago Downtown hotel

citizenM Chicago Downtown hotel

Traveller (85)
Room & Suite (17)
FT Citizen M Plate Stacker EC RB
Dining (3)
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About

4.5
#68 of 211 hotels in Chicago
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL STYLE
Modern
Charming
Languages Spoken
English
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
24-hour security
Baggage storage
Wifi
Breakfast available
Breakfast buffet
Wine / champagne
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms

Location

80 East Wacker Place, Chicago, IL 60601
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
15.4 km
See all flights
O'Hare Intl Airport
25.6 km
See all flights
State/Lake
4 minChicago L
4.5
4.5 of 5 bubbles321 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The citizenM Chicago Downtown hotel garners appeal with its trendy, artistic atmosphere and prime central location, which guests frequently applaud. While opinions on service vary—some finding staff aloof, others commending their friendliness—the hotel's modern amenities, including tech-enhanced rooms, are widely appreciated despite desires for more space. Travelers consistently praise the hotel's cleanliness and consider their stays a good value, with reasonable prices for the level of luxury provided. However, a few guests mention room servicing could be improved.
Location
Central
Atmosphere
Stylish
Rooms
Cozy
Value
Affordable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed

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321Reviews2Q+A21Room tips
Traveller rating
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Detailed Reviews
grneyes131 wrote a review Mar 2023
Lansing, Michigan
4.0 of 5 bubbles
Small room, hot water in shower wasn’t very warm climate control seemed off either to hot/cold. After trying to check in multiple times finally got help of a person.
Small coffee maker in room would be nice as everything in bar area costs regular coffee over $3.00.
Bring snack and breakfast items as breakfast costs around $20.00.
Walking distance to many local attractions, ambassador believe his name is Julian was very kind and helpful.

Definitely not a place that would be kid friendly as there isn’t room.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 28 Mar 2023
citizen grneyes131, We will be sure to let Julian know he got some praise! Thank you so much for staying with us in Chicago. Don't forget, our breakfast includes tastes from around the globe and offers free coffee and tea all day once you book! No need to refill at your local Starbucks or Dunkin when citizenM Chicago Downtown has the best coffee in town. Thank you again and we hope to see you again! Cheers, citizen Taylor
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dalaniedo wrote a review Nov 2022
Saint Paul, Minnesota
4.0 of 5 bubbles
Trip was very good. Check in process was not hard at all. I felt extra safe with room key elevator access and the lighting and controlled curtains were very cool. The check out process was the easiest check out process i have ever had. Loved overall stay.
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Review collected in partnership with this hotel
Date of stay: November 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 11 Nov 2022
citizen dalaniedo, Thank you so much for taking the time to review our newest collection to the citizenM name. We love what we do and want to do it forever! While we always strive for that perfect score, we can see that we were almost there. Feel free to send me a direct message with information that would have put your stay over the top! We always want to grow and think you can help us do just that. Cheers, citizen Taylor
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
kmiller6109 wrote a review Nov 2022
South Bend, Indiana
5.0 of 5 bubbles
Great location and very friendly staff. The rooms were small and compact but everything was like brand new and super clean. The canteen area staff were friendly and although the food selection is appetizers only what we had was good. The bottled water was $7 for a small glass bottle and we needed a bottle opener to open. Not convenient to take to your room at all. The bathroom also doesn’t get warm. Those however are my only two complaints. Parking is within a block of so of the hotel. Super easy to Catch an Uber from the hotel or there is tons of stuff within walking distance. It’s a different kind of hotel experience for sure but everything was nice and definitely worth the price. The hotel is also very quiet as rooms are set up for two people. We had a street view room and the windows block out the noise. The terrace on the 4th floor is amazing to catch some great city views.
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Review collected in partnership with this hotel
Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 23 Nov 2022
citizen kmiller6109, Thank you so much for choosing citizenM Chicago Downtown has your Windy City destination. We love what we do and sharing with our mobile citizens is what we do best. Since our opening in September, we have looked at ways to offer our guests a unique experience that they would not soon forget. Come back and see us soon! Cheers, citizen Taylor
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Stephen B wrote a review Oct 2022
Atlanta, Georgia
3.0 of 5 bubbles
THe hotel is very modern, clever, and has a lot of things going for it, like their public spaces. My main complaint was that the rooms were tiny (literally as wide as the length of the bed) and felt overpriced to me on that basis. That said, there was a certain charm to it, the people and the vibe were nice. I stayed during a trade show so surely the rates had been bumped up for that time period - at a lower rate I might stay there again due to convenient location and the various positives I felt about it. BReakast also was a mixed bag. Some good quality (like all-butter croissants) but limited variety (no hot cereal, for examaple).
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Review collected in partnership with this hotel
Date of stay: October 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 27 Oct 2022
citizen Stephen, Thank you so much for taking the time for this feedback. It seems like our concept was definitely something new for you. First off, thank you so much for trusting us and stepping outside of your comfort zone. You tried something new and found the silver linings. While the areas you mentioned that were not to your liking, those are items that we believe in, and want all mobile citizens to try. Look in your inbox for a direct message from me. I look forward to hearing more about your experience and thank you again for trying our beautiful project. Cheers, citizen Taylor
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Tour823100 wrote a review Aug 2023
3.0 of 5 bubbles
Like everyone says, the rooms are tiny. I wanted to try something different and this as definitely that. On the pro side, the bed was great, the shower very good and the breakfast set-up was awesome. On the negative side our Ipad didn't work and it took some time to get it fixed and since it controls everything in the room this is a big deal. The staff was definitely aloof, and I felt like we had to press to order food or drinks otherwise we were completely ignored. It seemed like they were still coming out of Covid customer service IMHO. We were there during the heat wave and the room was kind of stuffy and hot, despite the thermostat saying it was 64!
The location is great if you want to be in the thick of things and the price is great too compared to nearby hotels. Glad I tried something different but would pass on this in the future.
Read more
Date of stay: August 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 8 Aug 2023
citizen Tour823100, Thank you so much for taking the time to review your recent stay. While we do always try and offer the ideal guest experience, it looks like something was missed this time around. We always do what we can to make our guests as comfortable as possible, so we will be sure to look into the concerns surrounding the AC. I want to thank you again for staying with us and do hope you will reconsider and stay with us again. Best, citizen Taylor
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Dean H wrote a review May 2023
feltham,Heathrow
1.0 of 5 bubbles
The bed was very comfortable and pillows great- as they advertise but that’s about all the positive. We arrived after nearly 24 hours of flights and waiting in airports, there were two people on the desk and they pointed out that it is self check in. We struggled to get passport pictures scanned etc but it seemed if little interest to them as they sat there chatting to each other. It was the same for an elderly couple checking in later who clearly needed assistance but it clearly wasn’t going to be offered by staff. The next really poor point is that I do think you should be able to get out of your bed without having to climb over your partner to do so, and as the bed was forced into a tiny space with access just from one side, this was the only option. The room itself was also absolutely tiny and once out bags were in there , there was simply no room to move about the room without the other person having to get back on the one sided bed. I paid I think around $380 for two nights, this is not expensive but I would definitely rather pay the extra to get something where customer service is more important to them and one with access to both sides of the bed plus room to swing a cat (if desired) the pictures on booking.com are not how the rooms are in reality. We come back to Chicago in 9 days after a trip to New york and will be staying at trump international instead of our intention originally of coming back to this Hotel.
Read more
Date of stay: May 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Don’t book here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 9 May 2023
citizen deanhL4903LQ, Thank you so much for bringing this to our attention. As you can see, this experience seems different from most of our guests, which is why this stands out. We are passionate about creating an experience that is memorable for all the right reasons. Take a look to your inbox from a direct message from me. I look forward to hearing more about your stay. Best, citizen Taylor
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Go Far Grow Close wrote a review Jun 2023
Vancouver, Canada
2.0 of 5 bubbles
This was awful. It is run by young adults who look like they left college a couple of years ago. Front desk help was beyond terrible. We had no hot water or water pressure for shower. We told front desk the first morning of our stay and then left for the day. Came back with no messages so assumed fix. When we were heading out for the night, checked to find nothing changed. When we went back to front desk, the manager checked file and there was nothing about our water problems. She said she would get engineering to look at it. She also offered another room but we couldn’t do anything about it because we had to leave for dinner reservation. We came back that night and no message again. Next morning, no hot water and no water pressure. We went to front desk. They looked up and said plumber can’t come until Monday. We only had one night left and leaving Sunday. And that’s it. Guy behind desk didn’t care. He didn’t offer us to change rooms. We spent 3 nights, had standing sponge baths every day and there was no follow up or customer service. Problems happen and things break. That’s life. But there was no accountability, effort or any concern to fix our problem or give us an acceptable stay beyond a 7:00 pm offer on our second of three nights to move rooms as we had to leave for a dinner reservation. Awful, awful, awful.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 19 Jun 2023
citizen Gofargrowclose, We are so disappointed to see how your stay was handled. citizenM prides itself on being a guest focused option to the general frustrations travelers have. This is not at all the experience we want for our mobile citizens. Look to your inbox from a personal message from me. I look forward to hearing from you. Best, citizen Taylor
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cosmo185 wrote a review Jan 2024
las vegas
2.0 of 5 bubbles
The only good thing about this hotel is the central location. Ok, and the view was decent from our room. Everything else sucks.

The reception is on the 4th floor, the "receptionists" are disengaged people who look like recent grads of some art school. After a long travel, we are supposed to check ourselves in, scan our ID, get key-cards etc.

The elevator displays were showing a mostly naked guy prancing in his red shoes. Sorry, we are not prudes, but I am just not interested in seeing something like that.

The room is TINY, and one person has to climb over the other in order to get out of a bed or go to the bathroom. The bed is basically squished in between two walls and a window.
The bathroom itself is basically a part of the room just divided by some kind of plexiglass. No privacy whatsoever, so if you need to do #2, even if you are sharing the room with your spouse, you will be very uncomfortable.

Moreover, you can't turn the light on or off, or do anything unless you do it on the tablet. C'mon, this is ridiculous! I need to be able to press a switch somewhere on the wall and turn off the light.

It was raining that day and we borrowed an umbrella. Well, a block down, when it started pouring and we opened the umbrella, we realized that it was some kind of artistic design where one side of the umbrella is much shorter so one of us was not really covered by the umbrella. At that point, I wasn't even surprised.

Modern is fine but your too modern hotel is ridiculous. Sorry, whoever dreamed up this design must have been under some kind of influence. We love traveling; we stayed in some very small rooms in New York and Europe, but we will definitely not come back to this place.
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Date of stay: December 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 26 Jan 2024
citizen cosmo185, Thank you so much for our feedback. Here at citizenM, we know we do things differently, but it is always aimed at creating an amazing, unique experience. While our teams are always here to assist our mobile citizens with their needs, we know that at times, a more traditional experience is what is expected. We will be sure to share your feedback with our team to see about adapting items that we feel are in line with the experience we want to offer. Thank you again for staying with us and we hope to see you again soon. Best, citizen Taylor
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Micheles82138 wrote a review Dec 2022
3.0 of 5 bubbles
Overall, I had a nice stay. The concept with the living room and the 24h bar is great. However, I find $4 for a small bottle of water or $4 for a tea very cheeky. This could be offered much cheaper for hotel guests. The room was of sufficient size. I personally do not like the open concept. I would like to have a separate bathroom. Due to the open concept, the ventilation ran all day, which was much too loud, especially for the night. Also, the air conditioning in the first room did not work, which meant the room did not get warm. However, a change was possible without any problems. The staff was also very nice with one exception.
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Review collected in partnership with this hotel
Date of stay: December 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 20 Dec 2022
Thank you so much for this honest feedback. We know we do things differently here at citizenM, and it may not always be the best fit. What we do always offer is the greatest service from our team of amazing ambassadors. Keep in mind, if you add breakfast with us, coffee and tea is free all day! Thank you again for this and we do hope to welcome you back with us again. Cheers, citizen Taylor
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Lew H wrote a review Jan 2024
1.0 of 5 bubbles
This is a relatively new hotel, very nice and creative furnishings, very helpful staff, and what looked like a very fine breakfast. (I did not partake... I had to leave to find a different hotel)

Modern, new, yes.. HOWEVER, when I checked in at 7:30pm on Friday, January 19th, 2024, the room (#612) was quite cold: 68F. That's understandable—good idea to save energy when room is unoccupied. BUT, the heating system heating system never made a dent in that temperature all night long, except when I opened the door to the hallway for 10 minutes. Then the temperature in the room rose briefly to 60F. But I eventually closed the door, reasoning that leaving the door open to the hallway all night long would not be a good idea, security and privacy-wise.

The staff did—eventually—provide an extra comforter. But let me tell you, you don't really appreciate modern central heating until you've spent a Looong night in a small, all-hard-surface room in Chicago in January at 68F. That morning shower did have plenty of hot water... but then you step out onto the currently popular hard, cold flooring. It might have been pleasantly invigorating, if I was not already chilled to the bone.

Clearly, the air handler in the room was not operating at anything like full airflow. Only a small dribble of tepid air, no matter what setting I attempted on the snazzy but slow, highly UNresponsive app on the iPad that controls all room functions. Perhaps a control problem between the iPad and the HVAC system. But until the installer fixes the perimeter zone HVAC system AND the controls for the room air handlers, I suggest you find a different hotel in Chicago. That's what I did, first thing the following morning.
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Date of stay: January 2024
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taylor Smith, General Manager at citizenM Chicago Downtown hotel
Responded 29 Jan 2024
citizen DryGuy, Thank you so much for taking the time to review your recent stay. We are so disappointed to see that the room wasn't able to be as warm as our amazing team. We have escalated this issue to our engineering team to ensure we get this taken care of as soon as possible. Thank you for staying with us for the first night, and we do hope you will consider us in the future. Best, citizen Taylor
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Supreet K asked a question Mar 2023
South Richmond Hill, New York42 contributions40 helpful votes
Hey There, I reach next week in the morning. I was wondering if someone can recommend a great brunch place nearby.
Answer from Road35234213084
It’s a walk (or ride) from the hotel, close to the Museum of Contemporary Art, but I would highly recommend the Wildberry Pancakes and Cafe for brunch.
Deborah O wrote a tip 1 Jul
Saint Louis, Missouri42 contributions67 helpful votes
5.0 of 5 bubbles
"Rooms are extremely small. Don't be suprised. "
Read full review
Jerry R wrote a tip Jun 2024
12 contributions
2.0 of 5 bubbles
"This is LGBTQ+ friendly like a Hamburger Mary’s restaurant"
Read full review
Rich G wrote a tip Apr 2024
Amstelveen, The Netherlands158 contributions16 helpful votes
5.0 of 5 bubbles
"Go for the city view! "
Read full review
Nicholas T wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"USE THE IPAD"
Read full review
Rick J wrote a tip Mar 2024
Northern Kentucky, Kentucky27 contributions2 helpful votes
4.0 of 5 bubbles
"Rooms are very small"
Read full review
Not the right property for you?
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PRICE RANGE
RM 782 - RM 1,376 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicago
NUMBER OF ROOMS
280
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITIZENM CHICAGO DOWNTOWN HOTEL (R̶M̶ ̶1̶,̶1̶0̶2̶) RM 782: UPDATED 2024 Reviews, Price Comparison and 132 Photos (IL) - Tripadvisor

Frequently Asked Questions about citizenM Chicago Downtown hotel
Which popular attractions are close to citizenM Chicago Downtown hotel?
Nearby attractions include Chicago Architecture Center (0.2 km), Medieval Torture Museum (0.3 km), and American Writers Museum (0.2 km).
What are some of the property amenities at citizenM Chicago Downtown hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at citizenM Chicago Downtown hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Chicago Downtown hotel?
Guests can enjoy a lounge and breakfast during their stay.
What are some restaurants close to citizenM Chicago Downtown hotel?
Conveniently located restaurants include Miss Ricky's, Bongiorno's Cucina Italiana & Pizzeria, and The Dearborn.
Are there opportunities to exercise at citizenM Chicago Downtown hotel?
Yes, guests have access to a fitness centre during their stay.
Is citizenM Chicago Downtown hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Chicago.
Does citizenM Chicago Downtown hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to citizenM Chicago Downtown hotel?
Many travellers enjoy visiting Garfield Park Conservatory (7.6 km), The Rookery Building (1.0 km), and Holy Trinity Orthodox Cathedral (5.0 km).
Is citizenM Chicago Downtown hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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