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Crowne Plaza Chicago West Loop

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969 Reviews from our TripAdvisor Community

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Showing 921: English reviews
Dayton, Ohio
Reviewed 5 days ago NEW

I chose this hotel for it's location (winter walking distance from Ogilvie Train Station - summer walking distance from Union Station - and right off the highway), but was happily surprised by the stylish interior, comfortable rooms, and fantastic staff. Small town service with big city location. And a surprisingly hipster vibe among other visitors. Balconies at each room.

Thank MEDS144
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear MEDS144, Thank you for taking the time to review your visit at the Crowne Plaza West Loop. We are delighted you enjoyed our convenient location and so much more! Our team strives for excellence form leadership to door and floor teams - we're so happy you felt welcomed and taken care of. We hope to see you again soon!...

Reviewed 1 week ago via mobile

Great hotel for the price! Parking was cheaper than the hotel we stayed in after this one ($43/day). The hotel offers double size beds and the rooms area bit small. Location was great as well! Staff very friendly!

Thank aesparkle2002
Reviewed 1 week ago

Utilized the Crowne Plaza Metro for the second time for out of town wedding guests. Another success! Great location and great service! The sales department provided a block of rooms at a very nice rate for downtown Chicago. Planning, reservations, and execution was flawless thanks to a great staff. Justine and Sam were tremendous in ensuring our guests had an...

Thank Scott R
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Scott R, Thank you so much for taking the time to provide your stellar review of the Crowne Plaza Metro. We are very appreciative of your candid feedback and accolades and have shared them with the entire team. The bets compliment of all is hearing how happy your guests, friends & family were. Thank you so much again. Best...

Reviewed 3 weeks ago

Hotel was comfortable. High rise which can give you pretty good view if you are on a higher floor. 10 min walk to the downtown. Have good connectivity via Bus. It was a bit annoying that parking is not provided and cost quite a lot to park the car. This was a big turn off.

Thank Adarssh J
Cedar Falls, Iowa
Reviewed 3 weeks ago

The best thing about this hotel is it is one of very few options west of the Kennedy in Greektown/West Loop. Despite the seperation by the highway, good access to CBD and loop as well as the emerging west side. Fantastic access as well for visitors by car with plenty of Parkwhiz options around the hotel to make for an...

Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear JTCFIA, Thank you very much for your candid and authentic feedback. It sounds as though you have been a loyal Chicago and IHG traveler and we appreciate you choosing the Crowne Plaza West Loop for your accommodation needs. We know we may have some limitations with being by the highway, but are constantly working to improve those facets in...

Reviewed 3 weeks ago via mobile

very good location , nice outside city view with fair room size and small bathroom , the hotel staff were very helpful and hospitalized ,room light systems wasn't the best ,tv channels were average , the same drain was clogged but they fix it next day when we left

Thank essam_arafa
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear essam_arafa, Thank you for taking the time to review your stay at the Crowne Plaza Metro. We appreciate your candid feedback and the opportunities you've listed for us to learnfrom and make better for future guests. We will share your nice service accolades with our team! We invite you to be our guest again in the future on your...

Rochester, Michigan
Reviewed 4 weeks ago

I stayed at this hotel for 3 nights for business purposes. I was overall not impressed. Yes, it had a comfortable enough bed, shower, bathroom and was in a convenient location but it could do with some serious upgrades. The bathroom has absolutely no counter space to get ready. I had to get ready at the desk in my room,...

Thank Kristin B
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Kristin B, Thank you very much for sharing your experience from your stay with us at the Crowne Plaza in the West Loop. We sincerely appreciate your review and this opportunity to hear how we can improve - service, whether over the phone, in the halls, restaurant or at the desk - should always be our highest priority and...

Reviewed 4 weeks ago

Stayed 3 weekends over the past 2 months. Very noisy hotel, right close to the freeway and with rooms very poorly insulated (coupled with a "not refined" clientele with tendency to be poorly behaved, forget about a good night sleep). This Saturday a dog wake me up at 8 am and barked continuously until 9 am, with reception "being sorry"...

Thank kangi
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear kangi, Thank you for your candid review of the Crowne Plaza Metro. We're also disappointed in the service and conditions we've presented you during your multiple stays as our guest. While we can't control the actions of other guests, we gladly call pet owners and noisy guests to warn them of their affect on their neighbors. We sincerely do...

Reviewed 2 November 2016

We stayed over one night in this Crowne Plaza on West Madison St in Chicago. The front door staff was quick and friendly. Only valet parking is provided on site at $46 per day. Check in was quick and efficient. The room was clean and comfortable, and the air conditioner worked great (for a built in wall unit). No microwave...

Thank Ddrw
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Ddrw, Thank you for candid feedback of the Crowne Plaza Metro and for being our recent guest. We appreciate you sharing your experience with other travelers and are delighted you found it a pleasant one. We apologize for the inconsistent WiFi connection you experienced in your room and hope you reported this during your stay so we could look...

Viera, Florida, USA
Reviewed 1 November 2016

Clean and average-sized room. Quiet heat/air. Very good fitness center. Attached restaurant is very good. Service overall very good to excellent. Walking distance from many restaurants and grocery stores.

Thank FloridaFamilyofFive

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 West Madison Street, Chicago, IL 60661 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: RM498 - RM1,244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
16 questions
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Toronto, Canada
Greenfield, Ohio
7 months ago
Saint Louis, Missouri
2 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, 17 Oct 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, 26 Sep 2016 | Read review
“IHG members get upgraded to a top floor with a great view!”
 of 5 bubbles FOOPSIE, 10 Sep 2016 | Read review
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