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Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
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1,011 Reviews from our TripAdvisor Community

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Baltimore, Maryland
Reviewed yesterday NEW

From the moment I walked in the door, I was met with warm smiles from Simeon Cunningham and Beth Scott. It was very late and Simeon could tell I had a long day and helped speed up my check-in when my 3rd party reservation had not yet come through- Made the extra effort that meant alot! Great rooms too- newly...

Thank CocoPeacock
Dublin, Ohio
Reviewed 3 days ago NEW

My daughter and I spent this past weekend (March 17, 2017 through March 20, 2017) at the Crown Plaza in the West Loop near Greek Town. Samuel in Reservations got us taken care of with our suite, mini fridge, etc. The staff (Simeon in particular) were always cheerful and ready to take care of us. Housekeeping made sure we had...

Thank Ginny C
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Ginny C, Thank you so much for taking the time to share the wonderful experience you had as our guest at the Crowne Plaza West Loop! We are delighted you were able to connect with Sam and Simeon and that their hospitality enhanced your Chicago experience! We strive to make memorable and special connections all the time and it...

Reviewed 1 week ago

We stayed here 9 nights and very much enjoyed the stay. My husband had to come here for a trade show and all the hotel near McCormick place were booked so his company put everyone here. The hotel is west of the city in Greektown area of Chicago and I really liked it .. lots of Greek restaurants and Greek...

Thank jsmith321
Iowa City, Iowa
Reviewed 2 weeks ago

The rooms were beautiful, we even had a balcony with a great view of the city. Large bathroom and room. The entire hotel was great! Front desk staff was a little rude when I couldn't find the conformation email ( I had booked this hotel on the fly on my phone).

Thank erikasD829DZ
Atlanta, Georgia
Reviewed 2 weeks ago

The ladies at the front desk, Allison, Amanda, Deprea, Beth, and Jessica, are the most professional and exceptional people I have met in the hotel industry. They go out of their way to accommodate all of my nuisances and quirks. They are extremely friendly and helpful. I have been traveling for work for the past three months and will be...

Thank Eric C
Albany, New York
Reviewed 2 weeks ago

We have stayed here several times and it is a wonderful hotel! One of the reasons we continue to choose this hotel, is because of the outstanding service from the Guest Service Representative "Mauricio" at the front desk. We have been lucky enough to meet him a few times and he is always the same, "wonderful" He is an amazing...

1Thank T O
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear T O, Thank you very much for your five-star feedback and wonderful accolades! We have shared your comments with our entire team. Our front desk strives for excellence in their service and we are delighted to hear that Mauricio hit the mark with your experience. Very best regards and thank you again, Jessica Galle Front Office Manager

Reviewed 2 weeks ago via mobile

Definitely had a wonderful stay at the crown plaza... thanks to Simeon Cunningham.. comfortable beds, great breakfast. The room and bathrooms was spotless..and the hosts was wonderful thanks guys I enjoyed my stay see u soon.

2Thank Damarius G
San Diego, California
Reviewed 3 weeks ago

Enjoyed my stay at this hotel, staff was so friendly and helpful! Room was clean, amenities were great. Restaurant/bar attached more than met my needs for a drink and bite to eat after work. Bartender PAUL was amazing! Friendly, helpful, a delight! Go visit him if you stay at Crowne Plaza!

2Thank Linnea R
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Linnea R, Thank you for your five-star review and sharing your experience from your stay at the Crowne Plaza Chicago West Loop. We are delighted you enjoyed our Dine Restaurant and your service from Paul in the Lounge. It sounds as though he made your good stay great and we will happily pass on your accolades to him. Thank...

Irwin, Pennsylvania
Reviewed 3 weeks ago

Stayed here 2 nights for business. Had we known we would have stayed elsewhere. Construction out front makes entering the lobby and parking the car difficult. They valet and park off site. No parking onsite and the unloading area is muddy due to construction. Service at front desk was ok, but to sit in the lobby area was uncomfortable. Chairs...

Thank eah1216
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear eah1216, Thank you for your review of the Crowne Plaza Chicago West Loop. We would like to extend our gratitude for your loyalty to IHG and its brands during your travels. We also appreciate you choosing our hotel for your lodging needs in Chicago, though it sounds like we feel short from meeting your expectations in many ways. We...

Washington DC, District of Columbia
Reviewed 3 weeks ago

I like this place a lot. I like the West Loop location best--it is a little bit off the beaten path of downtown, but near enough to lots of shops and restaurants--including Greektown--and it is right across the street from Mariano's where you can get a quick lunch or dinner for a reasonable price. The hotel is perfectly fine; however,...

Thank Peace500

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: RM554 - RM1,502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
17 questions
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Toronto, Canada
Greenfield, Ohio
10 months ago
Nova Scotia, Canada
Saint Louis, Missouri
5 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
 of 5 bubbles bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
 of 5 bubbles GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
 of 5 bubbles debbiechiakulas, 27 Jan 2017 | Read review
“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
5 of 5