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Crowne Plaza Chicago West Loop

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1,028 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 977: English reviews
Armenia
Reviewed 14 October 2014

Great location for business travelers, 2-3 min walk to downtown, delicious and hot breakfast with fresh fruits, while rooms are simple, not as clean as you would expect, just basic amenities at bathroom.

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Helpful?
Thank aramfx
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear aramfx Thank you for sharing your experience at Crowne Plaza Chicago Metro. Crowne Plaza's place a great focus on our business travelers and it is great to hear that we have accomplished this for you. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again....

London, United Kingdom
Reviewed 14 October 2014

I stayed here on a recent business trip. The staff welcomed me warmly. The room was clean and quiet considering the proximity of the highway. Having arrived late i ordered room service which was delivered promptly around 15mins later. While the food was not high end there was generous portions and all very tasty at reasonable prices for room service....

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Helpful?
Thank StuartLR
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear StuarLR We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Iowa City, Iowa, United States
Reviewed 12 October 2014

We didn't have any complaints about the hotel itself, our room was clean and everything seemed in order. The rooms and bathrooms are small but we don't care about that. The fact that you have to valet your car was something we didn't like, $39 a night which to us is steep when you're already paying almost $200 a night,...

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Helpful?
1Thank Luke P
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

Saint Cloud, Minnesota
Reviewed 9 October 2014

It was the first time we stayed close downtown Chicago. It is close but you will need a car, or of course take advantage of the massive public transportation the city offers In this trip we were willing to relax, walk and enjoy the loop. The room was good size, relatively new, very clean ( my first demand), comfortable bed...

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2Thank Luaxlu
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to...

North Carolina
Reviewed 7 October 2014

Stayed here three nights for business. This is a newer property with spacious rooms and large bathroom. Wonderful city view and the loop area was nice. There is a walgreens and starbucks across the street along with many restaurant options. Great staff and the on-site bar/restaurant was good.

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Helpful?
Thank agillia
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear agillia, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Rockford, Illinois
Reviewed 7 October 2014

I spent hours trying to figure out where to stay for an event at United Center as the closest (Marriott) was booked. I thought I may just want to stay on Michigan Ave. to go shopping the next day but decided to stay closer to United and very glad we did. First of all, they had a rate that included...

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Helpful?
Thank n0rsk1
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear n0rsk1, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and that our close proximity to the United Center made...

Raleigh, North Carolina, USA
Reviewed 5 October 2014 via mobile

This hotel is advertised as being newer, perhaps renovated, the building is old. That said, the service was good, room was clean and the price is about as good as it gets in the downtown area. The surrounding area has plenty of good places to eat, which puts the in house resturant in the overpriced for the food zone. I...

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Helpful?
1Thank Lu_M_10
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Lu_M_10 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us. It is great to hear that you were able to get out and about in the vibrant neighborhood that we are located in. We look forward to having you stay with us again....

Mukilteo, Washington
Reviewed 3 October 2014 via mobile

Very convenient getting from the airport to the hotel. Catch the blue line to the station at Grand. Weather was great so I walked down Halsted to hotel. Pretty long walk so I used a taxi to the station when I returned home. Room was nice but fairly loud since very close to I-90. Restaurant was good - they had...

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Helpful?
Thank Eric98275
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Eric98275, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Next time take the blue line all the way to the UIC/Halsted stop and you will only be four short blocks from the...

Reviewed 3 October 2014 via mobile

I stay here a lot on business and I am never disappointed. The staff treat me so well and they are always friendly helpful and professional. Yesterday was my birthday and I came back to room to find chocolate covered strawberrys,complementary drink coupons and a very sweet hand written card from my "Family at the front desk". I know Janita...

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Helpful?
Thank Susanglobetrotter
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Susanglobetrotter, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that our staff was able to make your stay so enjoyable. We will definitely pass your praise on to Janita, Paul, and Kevin. We...

San Diego, California
Reviewed 1 October 2014

Horrible experience both in quality and service. -The bathroom door was a sliding door that was about 2 inches away from the wall, leaving a 2in gap and no privacy for the restroom. -After night one I noticed what looked like mosquito bites all over my neck and shoulders. That evening when I lifted the sheets to check, I first...

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Helpful?
3Thank rachel2688
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Major7828, The health and comfort of our guests is of the utmost importance. Although the National Pest Management Association estimates there has been an increase in bed bugs in America over the last several years, the increase actually has had a minimal impact on the vast majority of hotels. Bed bugs are brought into hotels by guests; it is...

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: RM559 - RM1,602 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
21 questions
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one that faces away from the construction”
ninak156, 24 Apr 2017 | Read review
“Choose the newly renovated rooms”
, 21 Apr 2017 | Read review
“Corner suite was nice & quiet.”
nieman221, 6 Apr 2017 | Read review
“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
GlobetrotterPort, 30 Jan 2017 | Read review
5 of 5