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Crowne Plaza Chicago - The Metro

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Crowne Plaza Chicago - The Metro
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967 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago - The Metro
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Showing 920: English reviews
1 review
Reviewed 13 May 2014

I have had the pleasure of working with Colleen Wienke as the Transient Sales Manager for some time now and could not be more than thrilled with her. Colleen's efficiency, bubbly personality and willingness to accomodate is one of the main reasons I always book my remote team members at the Crowne when they visit every three weeks. She has... More 

Helpful?
Thank Lurleen F
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro as well as your comments regarding Colleen. We are delighted to hear that you have had such a wonderful stays with us, and look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager More 

Montague, Massachusetts
2 reviews
Reviewed 13 May 2014

We stayed at the Crowne Plaza Chicago , The Metro for 4 days last week. From the moment that we arrived at 9 am , for the updated "early check-in" to our check out , the staff was friendly and very helpful. If we needed a cab or had any questions ,they were friendly and very quick to help us... More 

Helpful?
Thank Lynn W
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you Lynn for the great comments. We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you... More 

Torreon, Mexico
Level Contributor
203 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 9 May 2014

im going to say whats great about this hotel............the valet guys were great but then they should be for 39 bucks a night and tips..........kathleen in the restaurant made our day every morning of our stay............the beds were ok but not up to 300 a night...........no fridge or microwave in room for this price is unacceptable...........the worst part of this... More 

Helpful?
1 Thank 77mockmotorspitcher
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for all the positive comments that you had for our hotel. I am sorry to hear though that you did not feel there was value for what you paid. We do model our service and amenities to give you the highest quality of stay as we know that the pricing that you pay in the city of Chicago... More 

Luxembourg City, Luxembourg
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 May 2014

The Chicago metro is situated quite conveniently to the main attractions you may want to see when you have little time besides your business. The hotel's room are clean, relatively large and offer excellent beds. Unfortunately there are no additional blankets which may be a problem if you want to avoid heating by AC while not getting a cold. The... More 

Helpful?
Thank Ptlux
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had great stay with us, and look forward to having you stay with us again. More 

Ra'anana, HaMerkaz, Israel
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 May 2014 via mobile

I stayed at the metro from 28-30 April First impression at the front desk was great smiling and got my room at 09:30 am after 15 hour flight from Tel Aviv. Got a two double beds ,big room and clean with safe and bath and shower. It's about 10-15 minute walk to Wills Tower if you are going to the... More 

Helpful?
1 Thank Mark K
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to... More 

Chicago, Illinois
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 April 2014

I have stayed in this hotel several times. It is incredibly convenient to everything downtown, the parking lot is very convenient and the staff and rooms are very nice. I especially appreciate the management. Today I had several special requests. One of the managers (Mike) got on the phone and was extremely accommodating. Then, although I had a non-refundable reservation,... More 

Helpful?
1 Thank DJT230
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that Michael provided such a memorable stay for you and are so glad you enjoyed your stay. We look forward to seeing you again soon and... More 

sl
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2014

This hotel is centrally located to the train station and downtown Chicago. The food selections within walking distance are excellent. The shuttle driver, Mauricio, is very pleasant and professional. I recommend this hotel for business travelers.

Helpful?
1 Thank sldude
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. More 

St. Louis
Level Contributor
61 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 April 2014

We stayed at this hotel for a weekend in March to see the Chicago sights, including a Bulls game. The location of this hotel is right off the highway, and is very convenient for the Bulls game (we even walked home). However, if you like to make your way around the city on foot, I wouldn't recommend the location, as... More 

Helpful?
Thank Southmansion
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More 

Chicago, Illinois
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 April 2014 via mobile

We choose to book a block of rooms here for our wedding that was relatively close by. It worked out awesome . They were much easier to work with than others , staff was very attentive. I cannot imagine a more convenient location in the city , great restaurants and a Mariano's & Walgreens right across the street to help... More 

Helpful?
Thank Keith_0_1983
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Keith_0_1983 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. Congratulations on you recent nuptials. We are delighted to know that your stay and experience with us contributed to a great wedding. We look forward to seeing you again... More 

Knoxville, Illinois
1 review
Reviewed 8 April 2014

Stracia was very kind and understanding of customer needs. I appreciated her willingness to help me with the issue my friend had. She was professional, very open and honest. Thanks for what you do, Stracia!

Helpful?
Thank Jean B
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jean B We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that Stracia provided such a memorable stay for you and are so glad you enjoyed your stay. We look forward to seeing you... More 

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Region: United States > Illinois > Chicago > West Loop
Price Range: RM505 - RM1,246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, IHG, Odigeo, Travelocity, Orbitz and Priceline so you can book your Crowne Plaza Chicago - The Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago - The Metro staff and other travellers.
16 questions
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Toronto, Canada
Greenfield, Ohio
7 months ago
Saint Louis, Missouri
1 month ago

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Questions? Get answers from Crowne Plaza Chicago - The Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, 17 Oct 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, 26 Sep 2016 | Read review
“IHG members get upgraded to a top floor with a great view!”
 of 5 bubbles FOOPSIE, 10 Sep 2016 | Read review
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