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The hotel is new, clean, and for the most part in a nice area (adjacent to the "West Loop". It was in a good location for where we needed to be for a wedding while others who paid less ended up being ridiculously far away...More
1 Thank Matthew G
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 25 June 2015
Dear Matthew G,
I am very sorry to hear that you had the mentioned arrival experience. This is far below what we expect and normally see. We most definitely can store luggage for all our guests arriving and departing and do our best to accommodate...More
We came to Chicago for a wedding. The people getting married offered 3 hotels to choose from that were close to their venue. We chose this one. Although the location was good, I'd gladly stay somewhere else next time. We booked the hotel through the...More
1 Thank Lisa L
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 19 June 2015
Dear Lisa L
Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Chicago Metro. I would like to sincerely apologize for the inconveniences you experienced with your arrival at...More
Nothing worked in this hotel. The door to the business center was jammed. When the hotel finally opened it, all three printers to print boarding passes were broken. The front desk would not print boarding passes. The air conditioning in the room was broken. The...More
1 Thank Julie Z
Response from Cole M, General Manager at Crowne Plaza Chicago West LoopResponded 13 June 2015
Dear Julie Z,
I at extremely sorry for the stay that you describe. It is certainly not what our normal standards of quality and service are. I would love to get some more detailed information from you so that I can rectify any shortcomings. If...More
This was my first visit to Chicago, as I accompanied my husband on a business trip. We would definitely make a return to this trip in the future.
We enjoyed everything about this hotel (with the exception of the steep price our last night there......More
Our group of friends were on the way to Chicago for a Cubs game. We had a great stay at the Crown Plaza. The staff was very helpful and very pleasant. Mary, at the front desk, was incredibly efficient. We had terrific rooms that were...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$97 - US$284 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
Non-Smoking Rooms ,
Number of rooms
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Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of
dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Response from Jessica G | Property representative |
Union Park is a mile form the hotel. Crime is low in the West Loop neighborhood and there are lots of people on foot walking to and from restaurants and bars at all hours of the day. It is a safe area.
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"Our room was a suite and had a balcony! It was fantastic having a huge view of the city!"