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Hard Rock Hotel Chicago

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2,471 Reviews from our TripAdvisor Community

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Showing 2,236: English reviews
Reviewed 2 days ago NEWvia mobile

I love hotels with free breakfast I think it should be standard with all hotels if that person stays more than a night. They charge too much I wasn't impressed even the room was very nice but for what they charge their should been free food involved. Also i still hate the 12 o'clock check out routine you would think...

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Helpful?
Thank Francisco V
Solano County
Reviewed 3 days ago NEW

I stayed here a few years ago for a convention. We had a really nice room. The only exception was the creepy black and white photo of Marilyn Manson on the wall. Freaked me out so much, I took it down while we were there LOL Other than that, great place. I enjoyed myself. I picked the January Date, because...

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Thank Angela0401
Chicago
Reviewed 3 days ago NEW

Hard Rock Hotel Chicago is an absolutely amazing Hotel that combines Art Deco architecture with modern amenities and fixtures. The rooms were clean and comfortable with awesome views. In addition, the staff was attentive, friendly, and professional. Also, recommend Chuck's, located on the main floor, for drinks and/or appetizers. Overall, great experience and will definitely stay at the Hard Rock...

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Helpful?
Thank BMR_909
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! What a fantastic review. Thank you so much for sharing this with us and the TripAdvisor community. We certainly appreciate the amazing feedback, and this is a great example of the stay we aim for for each and everyone one of our guests. And from the looks of it, we'll be able to provide this to you again and...

Saint Louis
Reviewed 3 days ago NEWvia mobile

Great location and a very friendly and helpful staff. Room was a little worn. Toilet ran all the time even after maintenance came to fix it. Broken tiles in and around shower. Have stayed in much better for the price but then have also stayed in much worse for more. If the room was slightly better would have given it...

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Helpful?
Thank Daniel S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for this feedback, we certainly appreciate you taking the time out for us to share your experience. We are so sorry about the maintenance issues that negatively affected your stay. We are working diligently right now to attend to and fix permanently these issues, so we're glad we're able to address this together. Thank you, though,...

Holly
Reviewed 5 days ago NEW

Nice hotel for the money - we had great views however the bathroom needed a little love. Nothing to not stay there again but just basic things like the toilet constintly running and a chip in the bathtub. We had a corner room and it was a great size with plenty of room & nice views!

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Helpful?
Thank paulinebE1823QX
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for this feedback, we certainly appreciate you taking the time out for us to share your experience. We are so sorry about the issues that impacted your stay, and we want you to know are working right now to permanently fix these issues, so we're glad we're able to address this together. As for you those...

Reviewed 1 week ago via mobile

Stay a night for my birthday this year while we caught a hawks game and wanted to just stay in the city. We stayed in a tower suite for the possible view and we loved it. We tried to get a fridge but the staff was kind enough to let us know it would be a waste of time for...

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Thank bhausherr
Reviewed 1 week ago via mobile

If you go the the Hard Rock Hotel in Chicago, keep an eye out for Ben. He helped us get cabs, gave us restaurant recommendations, and gave us VIP treatment. I asked him where a photo in the hotel was, and instead of just saying that he didn't know or just directing us to a floor, he took us to...

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Thank Emma K
Leicester, United Kingdom
Reviewed 1 week ago via mobile

We were sent to the Hard Rock as the Swissotel had oversold their rooms. They gave us a $50 credit which paid for a drink at night and an excellent breakfast with attentive staff. The room was OK but with an excellent bed and pillows (they suited us). Personally I don't like the drinks making machine and very few supplies...

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Thank jolyn52
Calgary
Reviewed 1 week ago

I stayed 5 nights during the cubs World Series run. It's a great place to stay. Close to river walk and right on Michigan Ave. If you enjoy walking through a metropolis as I do then this a great location as it's at the beginning of Michigan Ave. The room that I had was brilliant. A beautiful view of the...

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Thank Bigfish989
Winnipeg, Canada
Reviewed 1 week ago

Great location, excellent staff and the rooms were very clean and spacious. Stay two nights and get the third free made this hotel one of the best options for downtown Chicago. Would recommend this hotel.

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Helpful?
Thank Winnipeg2011

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM541 - RM1,507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
9 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
5 of 5
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