Aloft Chicago Downtown River North

Aloft Chicago Downtown River North

Traveller (251)
View from 12th floor
Room & Suite (183)
Aloft Chicago City Center
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About

4.5
#70 of 211 hotels in Chicago
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Billiards
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Concierge
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Snack bar
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

515 N Clark St, Chicago, IL 60654-3279
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
15.4 km
See all flights
O'Hare Intl Airport
Grand
3 minChicago L
903Reviews27Q+A100Room tips
Traveller rating
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Detailed Reviews
ttp2020 wrote a review Jan 2020
5.0 of 5 bubbles
Staff were extremely friendly and helpful, cafe Beatrix was lovely, great vibe overall. I would definitely opt to stay here again. I was able to select an eco-friendly room service, where room was serviced only as required for $5 per day coffee vouchers - a fantastic initiative!
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OtezG, Manager at Aloft Chicago Downtown River North
Responded 1 Feb 2020
Thank you for choosing Aloft Chicago Downtown River North as your place to stay while traveling to Chicago. We strive to provide the best customer service to all of our guests. We are so happy to hear that you enjoyed our brand of customer service. Our staff works hard to make sure your experience here is a personable and memorable one. We look forward to seeing you again the next time you decide to travel to Chicago!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Krissy R wrote a review Jan 2020
Tampa, Florida
5.0 of 5 bubbles
As a Marriott employee. When traveling I rarely get that amazing customer service because of staying at a discounted rate. When I arrived I was greeted by Mona who was so delightful to talk to! Great smile, very friendly, and loved how she was excited to tell me all about the hotel (my first time at an ALOFT but not my last) . You can tell she had a lot of pride working for such a nice hotel. Was my first time in Chicago and Mona gave me a great recommendation on places to eat and visit. I even made sure to bring her and some of the staff back some milkshakes to show I appreciated their friendliness and help. Everyone was so great from the front desk to housekeeping to the cafe staff. Thank you all for showing me a great time in Chicago!
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OtezG, Manager at Aloft Chicago Downtown River North
Responded 23 Jan 2020
Thank you for choosing Aloft Chicago Downtown River North as your place to stay while traveling to Chicago. We strive to provide the best customer service to all of our guests. We are so glad to hear that you had a wonderful check in experience. We understand the importance of a first impression when you are walking through the door. Our staff works really hard to ensure you feel at home away from home. We look forward to seeing you again the next time you decide to travel to Chicago!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jean c wrote a review Feb 2020
Peru, Illinois
4.0 of 5 bubbles
This was my first stay at this location and I will be back. The service is A+. Khush checked us in and was very professional and knowledgeable. His was very genuine and not following a script.
Our room was so clean and comfortable. The beds faced 2 large windows with a great view of the city. And the beds...fantastic. I feel the bed was one of the most comfortable I've encountered in any hotel, no lie.
The River North Aloft is very affordable and I highly recommend it
Read more
Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolyn M wrote a review Jul 2022
2.0 of 5 bubbles
Line to check-in is 10 deep. Atmosphere is dark and depressing. Noise level is over the top. The credit card readers were not working right. The computer evidently was not showing that we had paid in advance so they wanted to double charge. The elevator was broke down so the desk person walked us down a dark corridor and showed us the stairs. We ordered service for the room the next day, but they forgot mark it. The lobby ambiance is congested, people sitting and laying around everywhere and the noise level equal to that of the train station at rush hour. The sleeping rooms are small but they do have a TV with no apps available for Netflix, Prime or any other streaming. They do have a nice restaurant they are attached to but you need a reservation to get breakfast and they are booked out for at least 2 weeks. If you are an adult over 35 years old, I would not recommend this place.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Nice area but avoid this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lac3y75 wrote a review Jan 2022
United Kingdom
4.0 of 5 bubbles
We recently spent 5 days in Chicago and stayed at the Aloft Hotel on the 11th floor, with ceiling to floor windows the views were amazing. We had a large corner suite with 2 queen sized beds that were extremely comfortable, soap, shower gel and shampoo was supplied and plenty of towels.
You can order room service from the restaurant downstairs which we did and were not disappointed, and the staff couldn't do enough for us, very friendly and helpful.
We were able to print off all our travel documentation and play a game of pool in the lobby while we waited. The location was great, we would definitely stay here again.
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Date of stay: December 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Corner suites are larger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stardream wrote a review Jan 2020
Austin
3.0 of 5 bubbles
The WiFi is absolutely unacceptable for watching any shows/movies. The TV is not connected to the internet, so you’ll have to watch Netflix on personal devices, however, the poor WiFi made that impossible.

I will definitely not stay here for work given the state of the WiFi.

For leisure, it pains me to have to trade off internet access, because the hotel is good otherwise.

The $20 credit at Beatrix for Platinum or Titanium members is not your normal understanding of a $20 credit, because this is the only hotel I have been to that charges members tax on the $20 that was supposed to be complimentary.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OtezG, Manager at Aloft Chicago Downtown River North
Responded 6 Jan 2020
Thank you for choosing Aloft Chicago Downtown River North as your place to stay while traveling to Chicago. We strive to provide the best customer service to all of our guests. I wanted to apologize on the behalf of the hotel for falling short of you standards and expectations. As an elite member, we want to make sure you receive all of your amenities and enjoy them to the fullest so we have shared this feedback among the appropriate departments to ensure this is addressed to prevent these issues from happening in the future. Once again, thank you for choosing us here at Aloft. We hope to get another opportunity to host you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noah Stoner wrote a review Mar 2023
Philadelphia, Pennsylvania
3.0 of 5 bubbles
Staff was very friendly and welcoming.
Delicious restaurant and cafe on first floor (beatrix)
Location of hotel is great! Short walk to subway stop coming from airport.

Friday night there was a loud party in the room down the hallway from us. Started at 8pm, so i waited till 10pm to call the front desk (waited till quiet hours) noise didnt lessen till about 11pm.

Water for shower was hot, but water pressure was not strong. On the plus side, bathroom was very clean.

I found it strange that they only provide one complimentary bottle of water in room even though they know there are two guests.

I would recommend this hotel to others, just a few irritations that kept it from a higher score
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gdubspanish wrote a review Feb 2020
5.0 of 5 bubbles
I’ve stayed here many times and it’s always smooth and convenient. The staff is always very helpful and goes above and beyond. On this most recent trip Shaheen saved the day with the mobile key and a very necessary toothbrush!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Njean6123 wrote a review Jun 2022
Brooklyn, New York
3.0 of 5 bubbles
The prices were elevated all over Chicago the weekend we visited. The Aloft averaged over $550/night with fees and felt like a budget hotel. Very small room with no closet to hang a dress, no hooks for a damp towel anywhere, and a sliding door to the toilet/shower that did not close fully. There is a restaurant actually attached to the lobby but apparently no connection to the hotel and guests get no preference. Three mornings we were unable to have breakfast there without a reservation -- no matter the time. The staff was very unhelpful in coming up with options for dining elsewhere. The location is convenient if your focus is downtown.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairfield River North, Owner at Aloft Chicago Downtown River North
Responded 13 Jun 2022
Thank you for taking the time to provide feedback about your recent stay with us. We are sorry hear that we fell short of standards. We will be using your review to better ourselves and want to thank you for being so candid and fair. We have shared all of this feedback with each department head and hope you will give us a chance to redeem ourselves in the future. I apologize about not being able to get into the restaurant for breakfast in the morning, unfortunately the restaurant is run by a third party company with no affiliation to the hotel in terms of guests being able to get in sooner. If we can assist with anything moving forward please do not hesitate to reach out. Thank you again.
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Joe B wrote a review Jul 2022
Ann Arbor, Michigan
1.0 of 5 bubbles
I will not stay at this Aloft Hotel or any hotels in this chain again. First, I prepaid my room but when I checked in the gal at the desk asked how I was going to pay for the room. When I said I had prepaid she looked at me with skepticism which I didn’t appreciate. Second, the room was ok but very small. Third, next morning we went down to the restaurant off the lobby and were asked if we had a reservation. I mean for breakfast! When I said we didn’t, I was told they were fully booked and not accepting any other diners. What kind of place is this? Third, we went out and when we came back in the afternoon, the elevators weren’t working so we had to walk up eight flights of stairs. Fortunately, it wasn’t 18! Overall, I was not impressed with anything in the hotel and on my next visit to Chicago will be staying elsewhere.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fairfield River North, Owner at Aloft Chicago Downtown River North
Responded 19 Jul 2022
Hello, Thank you for providing us your feedback about your stay. We always aim to deliver a great experience, and we are gutted when we do not meet expectations. We are very sorry that you were dissatisfied with your room type and always suggest that you let us know while you are staying with us so that we are able to help. The elevators was a very unexpected and uncommon issue that we are working diligently to resolved. We will use the feedback to make us better to be able to provide a better guest experience to all our guests.
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Answer from Nico R
Chatham, New York85 contributions53 helpful votes
Yes! The front desk was very helpful and stored my bag all morning until my departure.
Answer from DanRandom
Boston, Massachusetts116 contributions86 helpful votes
IIRC, it was $150 for the one night we stayed there and was refunded nearly instantly on checkout.
396george1967 asked a question Aug 2023
Los Angeles, California11 contributions21 helpful votes
Does this hotel honor the 4pm checkout for platinum/titanium members?
Answer from IrishRover
Pittsburgh, Pennsylvania3,082 contributions1,760 helpful vote
it did for me
mark r wrote a tip Sept 2022
13 contributions4 helpful votes
5.0 of 5 bubbles
"Really great accessibility all of Chicago"
Read full review
Carolyn M wrote a tip Jul 2022
2 contributions1 helpful vote
2.0 of 5 bubbles
"Nice area but avoid this hotel."
Read full review
Rolando F wrote a tip May 2022
5 contributions
5.0 of 5 bubbles
"Corner Rooms are the way to go."
Read full review
Lac3y75 wrote a tip Jan 2022
United Kingdom10 contributions3 helpful votes
4.0 of 5 bubbles
"Corner suites are larger"
Read full review
Vasily wrote a tip Jun 2021
Moscow, Russia383 contributions76 helpful votes
5.0 of 5 bubbles
"Ask for the higher floor this the city view"
Read full review
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PRICE RANGE
RM 849 - RM 1,848 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALOFT CHICAGO DOWNTOWN RIVER NORTH: UPDATED 2024 Hotel Reviews, Price Comparison and 489 Photos (IL) - Tripadvisor

Frequently Asked Questions about Aloft Chicago Downtown River North
Which popular attractions are close to Aloft Chicago Downtown River North?
Nearby attractions include The Escape Game Chicago (0.4 km), Chicago River (0.4 km), and Blue Chicago (0.09 km).
What are some of the property amenities at Aloft Chicago Downtown River North?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Aloft Chicago Downtown River North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Aloft Chicago Downtown River North?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Aloft Chicago Downtown River North?
Conveniently located restaurants include Doughnut Vault, Joe's Seafood, Prime Steak & Stone Crab, and Bavette's Bar & Boeuf.
Are any cleaning services offered at Aloft Chicago Downtown River North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aloft Chicago Downtown River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Aloft Chicago Downtown River North?
Many travellers enjoy visiting Garfield Park Conservatory (7.1 km), The Rookery Building (1.4 km), and Holy Trinity Orthodox Cathedral (4.4 km).
Is Aloft Chicago Downtown River North accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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