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Hyatt Place Chicago / River North

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#56 of 185 Hotels in Chicago
Certificate of Excellence
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Hyatt Place Chicago \/ River North
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1,442 Reviews from our TripAdvisor Community

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Showing 1,372: English reviews
St. Louis, United States
Reviewed yesterday NEW

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1Thank 387calvinr
Cedar Rapids, Iowa, United States
Reviewed yesterday NEW

Great location. Great facility. Even better staff. Located in downtown with nice views and close to everything. But what made it special was the staff. They went out of their way to be incredibly friendly and helpful. From the attentive and fast check in to helping with directions and getting car service. Rooms are modern, very clean, and well above...

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1Thank Mark C
Campbell, California, United States
Reviewed 2 days ago NEW

Room was great and clean. Staff was friendly and helpful. You could text them when you needed anything. The location was perfect. The complimentary breakfast was good. Check in was simple. I would stay again.

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1Thank jenred07
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear Jenred07, I would like to personally thank you for your kind words. This is the level of service that we strive to provide to every guest every time they come to our property. We would love to host you again the next time you are in Chicago. If there is anything that you need assistance with please let me...

Minnesota
Reviewed 3 days ago NEW

I debated on whether to give this hotel 3 or 4 stars. If I was going just by the hotel I'd say 4 but the fact that they overbooked the hotel it dropped it to 3 stars. We came down for the World Series Rally so I knew it was going to be extra busy. I called the hotel to...

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Thank Emm05
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear Emm05, Thank you for taking the time to review your stay at our hotel. We know that there are several options in lodging when you come to Chicago and we thank you for choosing us. I want to personally apologize for any inconvenience that you experienced with your reservation. We never like to find ourselves in situations when we...

Grand Traverse County, Michigan
Reviewed 4 days ago NEW

The Hyatt is in a convenient location in downtown Chicago. I had a very pleasant stay. The room was clean with a great view. We got free breakfast with our stay which was very good some people were disappointed that it ended a 9:00. The staff was very friendly. The only bad thing about the Hyatt was their was no...

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Thank Terry D
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear Terry D, Thank you for choosing our location for your stay in Chicago's River North. We pride ourselves on having the cleanest, friendliest, most well maintained location. I am disappointed to hear that the services you received from the valet staff were anything less. There is an expediency associated with that role, but that is no excuse for not...

San Francisco
Reviewed 5 days ago NEWvia mobile

Very friendly and helpful staff. Lobby is noisy with the bar/restaurant right there but couldn't hear any of the noise in my second story room. There was an issue with my laundry not being back when promised. The next morning, I was initially told it should there in an hour. I checked out due to work meeting, but the assistant...

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Thank David R
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear David R, First, I would like to thank you for taking time to review our property. We try to make each of our guest experiences the best that they can be. If we ever fall short we do all that is in our power to make it right. I thank you again for your understanding and hope that you...

San Jose, California
Reviewed 5 days ago NEW

The service and location both are exceptional. We always stay here since the breakfast is free and it saves a lot of time for us. Excellent restaurants all around. I like this location better than the loop.

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1Thank 846shafiqula
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear 846shafiqula, Thank you for your glowing review of our property. We are happy to hear that you enjoyed your stay. We pride ourselves on our service and are ecstatic that we succeeding in this arena. We hope that you will come back and stay with us again! Regards, Judson Schmucker Assistant General Manager

Jacksonville, Illinois
Reviewed 1 week ago via mobile

Beautiful hotel with fabulous staff. From the front desk to the gentlemen that gets the taxi for us, all very friendly, professional and customer focussed. Love the new mobile concierge too. Rooms are spacious and clean. Will be back.

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1Thank 2pintail
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Dear 2pintal, Thank you very much for a great 5-star review. We are glad to hear you enjoyed your time at the Hyatt Place Chicago River North including our courteous staff and new mobile concierge features. We look forward to hosting you again when you return to the Windy City. Regards, Judson Schmucker Assistant General Manager

Dublin, Ireland
Reviewed 1 week ago via mobile

Nice hotel in the main with very helpful & pleasant staff. Although they provide a very strange solution to the bad noise levels outside the hotel caused by the fire station directly across the road & night club a few doors down. Each room is provided with earplugs & sound box. Far thicker glazed windows would be a much better...

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Thank joeyparkes
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Thank you for the review Joey. We do apologize for the downtown Chicago noise levels. We do hope our efforts to make it right worked and we do hope to host you again. Best Regards, Judson Assistant General Manager

Stoughton, Massachusetts
Reviewed 1 week ago

My first trip to Chicago was for a conference, and I stayed here at the Hyatt. The room was spacious and really very nice, the people at the desk were courteous, and the location was ideal: restaurants, coffee, bars, and my conference location were all within easy walking distance. Would stay here again!

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Thank Courtney S
Judson S, Manager at Hyatt Place Chicago / River North, responded to this review

Thank you Cortney for the five star review! We love to make positive first impressions and I hope that we've been able to become your hotel of choice one staying in downtown Chicago. Best Regards, Judson Assistant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Hyatt Place Chicago River North is a unique 16-story hotel in found in downtown Chicago's trendy River North neighborhood featuring Ema, one of the most anticipated restaurant openings in Chicago. Our newly-renovated lobby offers free superfast WiFi and the perfect space to hang out and enjoy a handcrafted cocktail from Ema. The beautifully-appointed guestrooms feature the Hyatt Grand Bed, free WiFi, 42" LCD TVs and separate living space to work or relax. Our River North hotel is located within walking distance of the Loop business district, iconic Navy Pier, famed Magnificent Mile shopping, Theater District and beautiful Lakefront. ... more   less 

Additional Information about Hyatt Place Chicago / River North

Address: 66 W Illinois St, Chicago, IL 60654-4805
Region: United States > Illinois > Chicago > Near North Side
Price Range: RM609 - RM1,604 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Chicago / River North 3*
Number of rooms: 212
Reservation Options:
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Hotel Style:
#14 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Chicago / River North staff and other travellers.
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4 months ago
4 months ago
Kentucky
over a year ago
Chicago. illinois

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Questions? Get answers from Hyatt Place Chicago / River North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had the second floor, no noise, overlooked the streets, not bad at all!”
 of 5 bubbles 106katelynj, 21 Nov 2016 | Read review
“Expensive parking but good service.”
 of 5 bubbles 356hafizf, 16 Oct 2016 | Read review
“Pay for Upper City view rooms and ask for the west side, it isn't on the side of the fire station.”
 of 5 bubbles wonderkap, 25 Sep 2016 | Read review
“choose a room at a top floor, the highest, the better view you get from the city.”
 of 5 bubbles nlir, 23 Sep 2016 | Read review
“Book somewhere else”
 of 5 bubbles mariej92016, 13 Sep 2016 | Read review
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