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The James Chicago

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#45 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The James Chicago
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3,068 Reviews from our TripAdvisor Community

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Showing 2,897: English reviews
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Reviewed yesterday NEWvia mobile

My wife and I visited Chicago for the first time. The hotel was great. It was centrally located, a block away from the magnificent mile, close to a lot of great restaurants, and the hotel was reasonably priced for the city. The room was clean and the staff at the hotel was friendly and courteous. It was a great experience.

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Thank Sizzlinwok
Las Vegas, Nevada
Reviewed 2 days ago NEW

I noticed on website does not mention that room does indeed have a blow dryer & iron/ iron board. They also have umbrella in the closet which came in handy as it rained our last day. We had a regular room with 2 queen beds. There is also a breakfast nook in corner. They have 24 hour concierge, a bottle...

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Thank Rachel D
Reviewed 4 days ago NEW

Still trying to figure out why this hotel gets such high ratings? The rooms are just ok and not super clean. After I worked till 1 am in my room and got ready for bed, the toilet overflowed--lovely. I called the front desk, and the "engineer" they sent up to fix the problem was beyond rude! He did not say...

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Helpful?
Thank Stephanie C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Stephanie C, Thank you for taking the time to share about your experience with us at The James Chicago. The stay you described is simply not up to our high standards of service and I am truly sorry that we missed your expectations, and our own. I would appreciate the opportunity to discuss this with you further offline to...

Houston, Texas
Reviewed 4 days ago NEW

We stayed for 6 days. Very convenient for shopping and all of the tourist sites. Easy access to the CTA trains & buses. The staff was very friendly and accommodating. The lobby is being renovated, but will be done in a couple of weeks (the elevators now go down to street level, as of Tuesday). Nice rooms, very clean.

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Helpful?
Thank craigschofer
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear craigschofer, Thank you for writing a review about your stay at The James Chicago. I am glad to hear that you enjoyed our property and our location in the River North neighborhood. We are excited about the lobby renovation here and that our elevators are reopened. We hope to invite you back to The James Chicago in the future....

Reviewed 5 days ago NEWvia mobile

We stayed here for a week in January, the hotel has a spa and restaurant but beware the restaurant isn't cheap however the steak was the best I have tasted in the USA. The staff were amazing only too happy to help out and the concierge when we pulled up was right on point.

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Helpful?
Thank Mark G
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Mark G, Wow I am so pleased to hear that the steak was one of the best you have tasted. I am also happy to see that our staff went above and beyond for you. We hope to invite you back soon to The James Chicago. Warm Regards, Stephen Blackford

Richmond, Virginia
Reviewed 5 days ago NEW

This is my second stay at The James and it was great! There were 3 of us and we decided to get a Loft King Suite, it has 2 beds, a king bed and a day bed with a projector/sound system. Jason at the door greeted us, asked if we needed help with the bags and proceeded to help us...

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Helpful?
Thank jcrittenden387
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear jcrittenden387, Thank you for writing such a wonderful review. I am really glad to hear you and your friends enjoyed their time at our hotel. It is great to hear that so many members of our staff left such a great impression, including Jason, Jean-Luc and Traian. They are all great assets to our staff. We hope to invite...

Saint Charles, Illinois
Reviewed 5 days ago NEW

We had a great time in the penthouse suite - it was a perfect size to have our girls night in! I looked all over the city for a room with a nice size couch and a dining area - this room was truly a perfect fit. The bathroom is huge and gorgeous, the sliding room divider is very cool,...

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Helpful?
Thank CMS902
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear CMS902, Thank you for giving us such a great review! The penthouse is such a wonderful room and the absolute perfect size for a girls night in downtown Chicago. I am glad to hear our staff provided friendly service during your stay and cannot wait to invite you back to The James Chicago. Warm Regards, Stephen Blackford

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

First the pros: 1. Great location! Near Michigan ave (1 block), Eataly (1 block), a decent Mexican place next door and a Trader Joes and Starbucks across the street. Close to a lot of great restaurants and shopping, including a highly acclaimed steakhouse in-house! 2. Staff is friendly, attentive. 3. Rooms are modern and well equipped. More outlets than any...

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Helpful?
Thank revtmharrison
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear revtmharrison, Thank you for reviewing The James Chicago. I am glad to see there were so many pros about your stay including our great location in the River North neighborhood, the customer service provide by our staff and the room with free wifi. I am sorry to hear that there were some cons during your stay. Please know our...

Raleigh, North Carolina
Reviewed 1 week ago via mobile

I was not pleased with my overall experience at this hotel. The service was friendly & welcoming, but the rooms were not clean! Needless to say, this put a damper on my Birthday treat. The chocolate-covered strawberries amenity was a nice touch. However, my initial room & bathroom were not clean. Upon request & showing associate the room, I was...

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Helpful?
Thank awesomeA1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear awesomeA1, Thank you for taking the time to share about your experience with us at The James Chicago. I am glad to hear that our staff were friendly during your stay, however, I am sorry to hear about the negative aspects while with us. The stay you described is simply not up to our high standards and I am...

Ontario, Canada
Reviewed 1 week ago

This is a great place to stay if you are visiting the city. So close to the Magnificent Mile and all its shops and sights. And The James is very dog friendly. We brought our large Golden Retriever and he was made to feel very welcome from the moment we got to the door as the doorman keeps dog cookies...

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Helpful?
Thank Allyson M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Allyson M, Thank you for reviewing The James Chicago. I am glad to hear you enjoyed your stay and that our team really made your golden retriever feel at home. The magnificent mile is a wonderful place to shop and sight see while in Chicago. Without your guest feedback we cannot continue to improve our product and services. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: RM757 - RM1,838 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher is always better to avoid street noise”
 of 5 bubbles revtmharrison, 22 Mar 2017 | Read review
“Ask for an upper floor to lessen street noise.”
 of 5 bubbles allysonm90, 17 Mar 2017 | Read review
“Apartment king suites are large enough for family of 4”
 of 5 bubbles 92amirm, 7 Mar 2017 | Read review
“Get the Loft suite!”
 of 5 bubbles Anna_Kate830, 28 Feb 2017 | Read review
“ask for top floors”
 of 5 bubbles manbran, 23 Feb 2017 | Read review
5 of 5