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The James Chicago

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#40 of 186 Hotels in Chicago
Certificate of Excellence
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The James Chicago
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3,042 Reviews from our TripAdvisor Community

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Showing 2,872: English reviews
San Mateo
Reviewed 8 October 2014

I couldn't have been happier with a hotel experience than the one I just had with The James in Chicago. The staff was notably friendly, helpful and accommodating, and extremely knowledgeable about local attractions, dining, and transportation (every food recommendation was excellent and they were great at picking good places with specific price restrictions). The room itself was nicely made...

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Helpful?
Thank Devon J
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Devon J, Thank you for taking the time to share about your recent experience with us at The James Chicago. It is an honor to receive your generous compliments of our rooms, but most of all that the phenomenal service provided by our team left the best impression. I sincerely hope that your first visit here will not be...

Chicago
Reviewed 6 October 2014

Efficient, clean, very helpful staff - no issues whatsoever. Small spaces, but that's to be expected. Amazing food and conference facilities, even in room dining was delicious. Would definitely recommend!

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Thank Edye E
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Edye E, Thank you for taking the time to share about your experience with us at The James Chicago. I am delighted to hear that your business trip went as well as planned. Thank you for your compliments of our Banquets Team as well as David Burke's Primehouse kitchen ! The best compliment i can receive is to hear...

Reviewed 5 October 2014 via mobile

Went with my wife. Excellent service. I was at the time on crutches. Got perfect service. The rooms were nice and housekeeping worked out the way it should. We used the valet parking and it worked out very good. Great location. Close to everything.

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Helpful?
Thank Joakim S
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Joakim S, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you and your wife had a great visit with us, thanks to our convenient location, professional front desk, Valet and Housekeeping teams. Thank you again for writing and I sincerely hope we...

Chicago
Reviewed 5 October 2014

Great stay and hotwire.com selection. A few issues but did not take away from the uniqueness of the room, the comfort of the bed and the reasonable $$. It was conveniently located near our dinner spot and my fiancée was thoroughly surprised for his bday. Valet price is high though.

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Helpful?
Thank Christa M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Christa M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our convenient location, and am delighted to hear that your fiance had a great time for his birthday. Thank you for your feedback regarding the price of Valet Parking. I would like to note...

Vancouver, Canada
Reviewed 5 October 2014

Stayed at The James for a week with my husband on our first couples vacation to Chicago. We loved the central location of hotel and how we could walk to so many public attractions, shopping and restaurants. The staff were very friendly and helpful. I had booked the stay in advance but had some questions about logistics. Laurelin helped us...

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Thank 778YVRTraveller
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear 778YVRTraveller, Thank you for taking the time to share about your recent stay with us at The James Chicago. I truly appreciate your generous compliments of our staff as well as of our great location in the heart of River North. I am delighted to hear that Laurelin helped you and your husband throughout your stay, contributing to making...

Tangier, Indiana, United States
Reviewed 2 October 2014

I just returned from my Chicago getaway and stayed at The James three out of four nights. I could not be happier with my choice and wish I would have stayed the 4th night as well. Location is excellent for walking to nearby shopping and restaurants. There is a bus stop about a block away. There are several taxis nearby...

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Helpful?
Thank Lindsay S
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Lindsay S, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that your first stay with us was a great one, that you enjoyed our central location, comfortable beds and most of all humbled by your compliments of our Housekeeping, Lobby and Concierge teams! Again,...

Lawrence
Reviewed 2 October 2014

Great location, appealing clean decor, green and healthy offerings, exceptionally friendly and attentive staff, comfy bed, art on the walls. Very well stocked, way over-priced mini bar. Did not eat in the restaurant, but the conference food was good to my taste (though too "healthy" for some attendees, e.g. scambled egg whites and turkey bacon for breakfast, kashi bars for...

Review collected in partnership with this hotel
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Helpful?
Thank Susan M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Susan M, Thank you for taking the time to share about your recent stay with us at The James Chicago. The best compliment I can receive is that the service provided by our team was exceptional and that their efforts helped to make your visit a great one. I am glad your meeting in our event space went well...

Boston, Massachusetts
Reviewed 2 October 2014 via mobile

Stayed a few nights for a conference that was at the hotel. The decor and furniture were modern and comfortable. Very Eco-friendly : the linens, bath products (gluten free shampoo!), tap water in a carafe instead of plastic bottled water - but the shower faucet was leaky (wasting water!). The bed, pillows, and other furniture were very comfortable. The room...

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Helpful?
Thank Kate M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Kate M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our environmentally friendly efforts, such as the Intelligent Nutrient large-sized bath products and the refillable triple filtered water in rooms. I am sorry to hear about the street noise; our convenient location does subject...

Boston, Massachusetts
Reviewed 30 September 2014

Located just a few blocks of Michigan Avenue north of the river, this hotel is ideally situated. It's far enough off the beaten path that you aren't fighting the pedestrians and tourists, yet close enough to the best shopping on Michigan Avenue and State Street. There are plenty of fantastic restaurants within walking distance. The exterior of the hotel is...

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Thank dansoleau
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear dansoleau, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you had a great visit with us, thanks to our complimentary car service, gym, and convenient location. The best compliment to hear from our guests is that it was our friendly staff and their...

Reviewed 30 September 2014

The James is an interesting property in a city that's famous for design. Extensive and classy renovation but at times form seems to trump function. Like why have ice buckets when there are no ice machines? Or chairs that may look stylish but are seriously uncomfortable. (Chairs inbthe conference rooms are only slightly better, with low backs and very little...

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Thank josephr336
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear josephr336, Thank you for taking the time to share about your experience with us at The James Chicago. I genuinely appreciate your constructive feedback regarding aspects of our hotel that you felt could be improved upon; comments like yours help us to examine our current offerings to ensure we are providing the best possible experience for our guests. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: RM602 - RM1,760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#28 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing west on a higher floor....”
 of 5 bubbles BeckyinCleveland, 17 Feb 2017 | Read review
“Go for the suites”
 of 5 bubbles scrimpets, 12 Feb 2017 | Read review
“Top floor for great views”
 of 5 bubbles DamianSadie, 27 Jan 2017 | Read review
“Views of Michigan Avenue are really nice”
 of 5 bubbles peterkD3700YK, 25 Jan 2017 | Read review
“Obviously, to get the best view, you want a higher floor.”
 of 5 bubbles clledbetter, 17 Jan 2017 | Read review
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