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The James Chicago

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#44 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The James Chicago
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3,069 Reviews from our TripAdvisor Community

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Showing 2,898: English reviews
Nashville, TN
Reviewed 17 September 2014

My husband and I looked forward to a long weekend in Chicago visiting friends, eating out, and going to Wrigley Field. We opted to upgrade, suggested by the James Hotel, costing $25/night for the studio instead of the standard guest room. But, our new, more costly, view was of nothing but interior windows on the other interior side of the...

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Helpful?
1Thank cogan122
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear cogan122, I would like to take this opportunity to apologize for the inconveniences you encountered during your visit with us. I am sorry to hear that the room was not cleaned one night during your visit, as well as the issues you had with delivery of a requested item; the conditions you described certainly do not meet our high...

Chicago
Reviewed 16 September 2014

If you're looking for a hotel that will recognize who you are, care about how your stay is going (inside and outside the hotel) and wants to improve your stay in any way then The James Chicago is where you belong. I would recommend this hotel to anyone that is traveling to Chicago and would probably visit their other locations...

Review collected in partnership with this hotel
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Helpful?
Thank Timothy S
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Timothy S, Thank you for taking the time to share about your recent stay with us at The James Chicago! The best compliment I can receive is to hear how the service provided by our entire team made your visit a memorable one. I am honored that after your stay with us, you are interested in your other locations...

Copley, Ohio
Reviewed 16 September 2014

I was booked into this hotel by a friend close by. I usually stay in the chain type hotels where service is usually dependable, but wanted to try something different. The check in experience was top rate, great curb side service by the outdoor team and they literally bend over backwards to help you, directions, cabs, whatever you need. This...

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Helpful?
Thank Rick A
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Rick A, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you enjoyed David Burke's Primehouse, but were most impressed by the service provided by our entire team. It is truly the best compliment I can receive and am proud of their efforts....

Tulsa, Oklahoma
Reviewed 16 September 2014

Every part of our stay was wonderful. Check in was fast, the room was clean and very well-appointed, and every single employee was incredibly helpful and polite. They all went above and beyond in everything they did, and were so attentive to even tiny details that I was blown away. The hotel is in a great location, with tons of...

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Helpful?
Thank JemimaNorrie
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear JemimaNorrie, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you enjoyed your visit with us, thanks to our convenient location but most of all, from the outstanding service provided by every team member you met. I apologize for the inconvenience by being disturbed...

England, United Kingdom
Reviewed 16 September 2014

Professional and attentive staff; large quiet clean room; quality shampoo, etc.; bit stingy with the coffee/milk (only one sachet of each), however, coffee was available downstairs if you wanted to travel down there for one. Concierge was extremely helpful, organising a couple of trips for us.

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Helpful?
Thank Permatan
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Permatan, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you enjoyed your visit, thanks to our location but most of all, our helpful concierge team. I apologize for the shortage of coffee in your room; we are always happy to send more for...

Auckland, New Zealand
Reviewed 15 September 2014

But with The James it is a huge advantage. I'm not very familiar with the city but this turned out to be about as close to everything as it's possible to get...and still be quiet and peaceful. A friend who had lived in Chicago was visiting the city a few weeks later and I recommended The James. He knew the...

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Helpful?
1Thank 300Trade_up
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear 300Trade_Up, Thank your for taking the time to share about your stay with us at The James Chicago. It is truly an honor to receive your compliments of our staff; I am proud that their excellent service was truly the standout of your visit. Additionally, I am glad that you were able to experience some of our sister hotels...

Dublin, Ireland
Reviewed 15 September 2014

Just returned home from a week in Chicago and we stayed at this great hotel. We booked the James based on reviews which we had read on tripadvisor as we didn't know the area. What a great location to find ourselves in. We had our pregnant daughter in law with us on holiday and we were thinking we would have...

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Helpful?
1Thank JoyChristina
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear JoyChristina, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you had a great visit with us, thanks to our convenient location and especially our helpful team. Thank you for your compliments of our housekeeping team; I have shared your comments with them....

London, United Kingdom
Reviewed 14 September 2014 via mobile

The building was probably constructed as Howard Johnson's or similar as, although it's hip, cool and trendy, it doesn't have the build quality of other hotels for the same price locally. The beds and linens are very comfy but I do miss the turn down that was standard last year but the sofa in the suites is an instrument of...

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Helpful?
Thank Muzza5303
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Muzza5303, Thank you for taking the time to share about your recent stay with us The James Chicago. I am sorry to hear your assessment of our building (we were actually an apartment building when constructed) but glad that despite this, you had an enjoyable stay thanks to our convenient location and friendly team. I am sorry for the...

Windsor, Ontario
Reviewed 11 September 2014

Arrived late on the Thursday. Check in was quick. Room was beautiful and quiet. Staff was always helpful with directions and cabs. Great location, easy walk to great restaurants and stores. Would definitely stay again!

Review collected in partnership with this hotel
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Helpful?
Thank Alan M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Alan M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that your stay was excellent, thanks to our convenient location, comfortable rooms, and most of all, our helpful team. Most of all, it is an honor that your first stay will not be your...

Reviewed 11 September 2014

Had a really exceptional stay at the James in Chicago. First of all, the hotel is located in the miracle mile shopping district. I enjoyed being so close to so many unique shops and national chain luxury stores. The hotel is absolutely unique. I found that the hotel staff went out of their way to make sure our stay was...

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Helpful?
Thank Thomas M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Thomas M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly humbled to hear that your stay was exceptional, thanks in part to the excellent servoice provided by our entire team. Additionally, thank you for your compliments of both our turndown service and especially David Burke's Primehouse--we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: RM757 - RM1,833 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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