Residence Inn by Marriott Chicago Downtown/Loop
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About
#37 of 217 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
See the city of Chicago and all of its beauty when you stay at the Residence Inn by Marriott Chicago Downtown/Loop. Located just one block from the CIBC Theatre and near Millennium Park and Willis Tower, your stay puts you right in the heart of the city. Refresh in modern accommodations when you're done exploring and ready to relax. Our extended-stay hotel suites offer free Wi-Fi, fully equipped kitchens, and separate living, working, and relaxing areas. Or, get a taste of what the city has to offer with our complimentary breakfast or maybe a specialty cocktail and fine American cuisine in Roanoke Restaurant.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Snack bar
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
269Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Contact
11 S La Salle St, Chicago, IL 60603-1203
Getting there
Washington/WellsChicago L3 min
MonroeChicago L4 min
Car HireSee all Chicago car hire
654Reviews23Q+A100Room tips
Reviews
Traveller rating
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Where to start?!? 1. Reception: fabulous. The 1st floor staff was excellent help with us finding the self parking (which was a close walk and cost was covered in our package). The actual reception desk: warm, welcoming and totally helpful In restaurant suggestions as we were hosting personnel from D.C., they were constantly asking if we needed anything extra for our rooms, etc. 2. The rooms. Flawlessly clean and SO spacious. I loved that I had a dining area and work area separated from the sleeping area. Bathroom and closet/storage space were great. 3. Location. Cannot be beat. Walking distance from great restaurants and a few blocks from big “Chicago Must do” places. 4. Bar/restaurant: best martini I’ve had in a good while and the dessert I ordered for my room to go - equally delectable. The lounge area was great for work meet ups and breakfast was outstanding. 5. Check out. A breeze. So easy and great for me to file with work for reimbursement. I came for work but will go back for pleasure. I can’t wait to bring my family. This WILL be our new Chicago place to stay. Even if the rooms had ended up not so good, I’d go back for the staff. Everyone was great! Bonus: I noticed they had an Elf On the Shelf that changed daily. Absolutely adorable they did that for the kids at Christmas!…
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Date of stay: December 2022Trip type: Travelled on business
Room Tip: Parking is not Valet but the garage is close and they give you a sheet to scan to get in/out.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Hotel's Favourite
Great location close to public transportation and a short walk to millennium park, Union Station, shopping and the Riverwalk. Hotel was clean inside and out. Easy check in. Awesome full complimentary breakfast. Snack shop available for toiletries, drinks and snacks. Kitchen in room was a great size and provided cooking utensils, dishes, glasses, pots and pans.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had the the opportunity to stay at this hotel. He fro t desk is very friendly and helpful, they serve a hot breakfast buffet in the morning. My room was very spacious with a newly renovated bathroom. My bed wax very comfortable. Overall great stay, great staff , will be back.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This stay was okay. The room was dusty, aggravated my allergies bad… it was late and we’d been up and traveling since 2:00 a.m. and after 9 we were out of it. I requested a room change and the person at reception was NOT sympathetic by my suffering from allergies at all and simply stated they’d just clean it… fine! (Why did they put us in a dusty room to begin with?) Well, at least the person working the next window gave us a sympathetic smile. Let’s not forget we found a dirty towel… UGH THAT was the grossest… I went back down and the dude was beyond cold, like it was my fault we found a dirty towel… (I wish I got his name now, won’t be staying at any residence Inn and would tell anyone who’ll listen) We had to leave because we had a city tour arranged and didn’t want to be late for that… we had such a good time in the city that I didn’t want to face the cold guy again. The towels looked clean and they’d dusted. The next day or the day after I got reprimanded for bringing breakfast to MY room! I got this idea after seeing a few people doing this, nothing was said to them though… go figure… so we just didn’t eat breakfast in their previous dining room again! It was unpleasant really and regretted why I didn’t book the other option I had, I even called to see if they had rooms available… we ended up staying because it was a short stay. The room itself, other than being dusty… the shower needs caulking or something… for an upgrade the black ugly thing was really really weird to see… The whole hotel experience was the weirdest since I attempted to stay at motel 6 while I was traveling in college, I was 19 then, a long time ago and this reminded me of that.…
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Skip this one
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tommie Van, General Manager at Residence Inn by Marriott Chicago Downtown/Loop
Responded 21 Oct 2022
Proudmomma, I Thank you for taking the time to give us your feedback regarding your stay. I have shared your feedback with our leadership team to ensure that the problems you encountered will be addressed immediately. I do apologize for not meeting your expectations during your stay. Regards, Tommie L. Van
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really liked our experience here. I was here for the Chicago Marathon 2022 and it is very practical for runners. Location: very good and the race even went past the hotel. So very good for supporters. For runners it’s just a 1.1km jog to the starting line so very handy. Checkin: very easy and the counter was very helpful. Others: laundry facility is very good. Breakfast is alsi very good. Cons: wifi a bit spotty in the room. Being Asian, I wish there was a bidet in the toilets. It’s a more hygienic way to clean yourself. Pillows can be better even though the bed itself was very comfy.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Good laundry facility. Fantastic breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This Marriott Residence Inn did not disappoint. Please note they don’t have valet or on site parking but other than that everything was great. My checking process was fast and smooth and we got a beautiful two bedroom suite on the 26th floor with all the amenities and space you could need. Everything was clean and every person we encounter it was nice.Loved it!!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The room was really nice. Clean . Spacious. The bed was comfortable. A BIG Shout out to “Ross May” Front Office Mgr. who was super nice and accommodating. Shout out to Nora in customer service for making things happen for me in a timely manner and a Big Shout Out to “TRACY” in Housekeeping who went out her way to make my OCD Crazy Ass comfortable. This Residence had the best breakfast hands down out of any Residence Inn. They served real “ Simply Orange” juice, bacon, sausage links (so good) waffles pre made(great ) delicious fresh fruit. OMG EGG WHITES which I love, every morning. Grits, gravy, delicious coffee. yogurt pastries everything was so good. A few blocks from millineum park and other attractions. I woul definitely stay here again!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tommie Van, General Manager at Residence Inn by Marriott Chicago Downtown/Loop
Responded 12 Sep 2022
Triptracker65, Thank you for taking the time to give us the great feedback. I will be sure to share your comments with the team. Look forward to you visiting our hotel in the future. Thanks, Tommie L. Van General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here due to an attractive price point and familiar location to former Chicago residents. It is in the Loop so it may not be the most prime location for a first time tourist visitor but perfectly walkable to State Street and Millennium Park. Stayed in a 1 bedroom suite which was more comfortable for three women with a sitting area. Free breakfast was convenient. Also convenient for accessing a private event at the Roanoke restaurant which has a wing with an indoor connection to the hotel. I would definitely stay here again!
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stayed here for four nights on business. The property is centrally located downtown and about a 5 minute walk to the Chicago river, 2-3 minutes to the nearest train station, and steps away from nearby restaurants and convenience stores making its location ideal. Upon checking in I was recognized for my Platinum Elite status but no upgrade was given. The hotel provides shared access to Roanoke (restaurant next door) and this includes a full service bar which can be accessed from the 2nd floor where check in is. Something not typical for a residence inn which is nice for a late night cap! The reason for the average review is for a few things: -pre arrival requests were not honored. Had asked for additional pillows. It took over an hour when I requested them to arrive. The gentlemen who brought them was loosely holding them, presumably after his smoke break, as the pillows all wreaked of cigarettes -the provided environmentally friendly bodywash containers were pretty low and eventually ran out mid stay. I also ran out of the two shower towels provided in my room and they could only be reused so many times. When I requested new ones when I got back to my hotel at around 11 pm, they weren’t even delivered until midnight. When they were, I was annoyed to find out that they would not simply just provide the container of body wash to me to use. I had to grant access to the employee into our room at midnight to come essentially service our bathroom if i wanted bodywash. I felt that was very inconsiderate. -the AC doesn’t work very well. I believe it senses when there is no motion and automatically goes into a sleep mode making the room slightly warm and unpleasant. Overall, for a night or two, this location is good but based on the issues after check in, I’ll explore all of the area has to offer for future hotel stays.…
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tommie Van, General Manager at Residence Inn by Marriott Chicago Downtown/Loop
Responded 2 Aug 2022
Andrew105 Thank you for taking the time to share your feedback regarding your stay. I have shared your feedback with our leadership team to address the issues you encountered during your stay. Again, thanks for sharing your experience with us. Regards Tommie L Van General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a tower room which had 2 bedrooms, 2 bathrooms, a living room, and a kitchen. The room was spacious and comfortable, and the beds were comfortable. The staff is very kind and welcoming, and on the second floor is the receptionist, a bar, as well as a breakfast room with lots of seating and TVs. The breakfast buffet was great, with lots of options daily. The hotel location was in the center of the Loop, and transportation via the L Trains from the Midway Airport made it very easy to get to the hotel and was close to train and bus stations from the hotel. The hotel was only blocks away from the Willis Tower, the Riverwalk, and Millennium Park. There were plenty of restaurants in the nearby areas, and the adjacent restaurant to the hotel was very nice and the food was delicious.…
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Two bedroom suites are on the upper levels in the tower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$173 - US$321 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
381
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Claim Your ListingRESIDENCE INN BY MARRIOTT CHICAGO DOWNTOWN/LOOP: UPDATED 2022 Hotel Reviews, Price Comparison and 471 Photos (IL) - Tripadvisor
Frequently Asked Questions about Residence Inn by Marriott Chicago Downtown/Loop
Which popular attractions are close to Residence Inn by Marriott Chicago Downtown/Loop?
Nearby attractions include Skydeck Chicago - Willis Tower (0.5 km), The Magic Penthouse (0.4 km), and Hamilton (0.3 km).
What are some of the property amenities at Residence Inn by Marriott Chicago Downtown/Loop?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Residence Inn by Marriott Chicago Downtown/Loop?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Chicago Downtown/Loop?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn by Marriott Chicago Downtown/Loop?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Residence Inn by Marriott Chicago Downtown/Loop?
Conveniently located restaurants include The Dearborn, 312 Chicago, and The Berghoff Restaurant.
Are there opportunities to exercise at Residence Inn by Marriott Chicago Downtown/Loop?
Yes, guests have access to a fitness centre during their stay.
Is Residence Inn by Marriott Chicago Downtown/Loop located near the city centre?
Yes, it is 0.7 km away from the centre of Chicago.
Are any cleaning services offered at Residence Inn by Marriott Chicago Downtown/Loop?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Chicago Downtown/Loop?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Chicago Downtown/Loop offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.