We had a wonderful stay at the Blackstone. The hotel and rooms are beautiful, but it was really the service that stood out. Tiara at the front desk went above and beyond to make our stay comfortable!!
Stayed for one night, and look forward to staying again in the future. Excellent location, across from Grant Park on S. Michigan Ave. Easy access to the subway, all kinds of attractions nearby, and, walking distance to most of Chicago that a visitor might want to see. Lobby was reminiscent of hotels from a day gone by. Greeted warmly by Chautan at the front desk. Although I had to wait a little bit for my room, Chautan was so pleasant that I had no concerns that I would get my room as soon as it became available. Walked around Grant Park and Millenium Park for a few hours and had a great time. Fruendly call from Chautan telling me my room was available. Nice fellow took my bags and stored them, and I wanted to mention him, but I didn’t catch his name. Really nice room with a view of Lake Michigan. I would recommend asking for an upper floor. Very comfortable bed. Best hotel room desk ever. Really. Very large and lots of plugs accessible. Lots of hot water and good water pressure. Elevators arrived promptly too. A bit more about Chautan. Simply, a lovely professional that is a credit to the Marriott/Autograph Collection brand. Obvious to me that she liked her job, was eager to please, easy to talk to, with good recommendations about about the area, and was a definite plus in regard to an already excellent stay. Photo attached — ask for her.…
Very brief stay at The Blackstone and enjoyed every minute of it. The highlight was being taken care of by Tiara. Room was very clean, aesthetically pleasing, and exactly what I was looking for in a boutique hotel
We had a great stay! It was my birthday and I’m so grateful to Tiara at the front desk for making our experience extra special with a lovely quiet room and drinks and continental breakfast. The hotel is beautiful, clean, comfortable, and historic. I cannot recommend this gem enough!
My gf and I reserved this 3-night getaway just 2 days before we left. The Blackstone was a hidden gem! The check in process was extremely quick. And the service was amazing. (Note: we did overnight public parking 1 block away on S. Wabash & Balbo Ave and saved approx. $75 per day.) I thought the lobby a little small but who really cares? They had a large work station table and some couches and chairs. After reading comments, we asked for a room on a higher floor (due to a train running nearby.) They gave us a room on the 16th floor. Plus, because it was a corner room, we had a view! Some commentors complained of not getting a view, but ppl need to realize, Chicago is a city. You're not going to have views on 2 sides of the hotel. Sigh . . . The room was comfortable, spacious, and clean. The bathroom was large and the rain-shower was incredible! The bed was sleep-inducing with soft sheets and 2 types of pillows (firm & medium.) Attention to detail was appreciated, right down to the fragrant, black bars of soap by the sink. We had a dinner in the Blackstone restaurant -- Mercat a la Planxa. A Spanish tapas with incredible food/taste! Our waiter paired our drinks to the dishes and we ended our evening full and happy. The gym was more than adequate and not busy in the early mornings. Lastly, the location was perfect -- in the South Loop, right across from Grant Park. You could walk to the Art Museum or the Magnificent Mile, take a quick Uber to the Aquarium or Soldier Field. If you have kids, I suggest The Athletic Club, 7-8 blocks north, where they can play pool, bocce, fooseball, table shuffleboard, etc. Upstairs is Cindy's: a rooftop bar, complete with firepits to keep you warm from the winter chill. The only (minute) drawback was lack of a microwave. We will return!…
We often stay at Marriott given the experienced quality…blackstone was very nice. Great location and staff for our two night stay with kids. Staff was attentive to our needs and pleasant. This patient classic hotel has aged well and been kept up.
This hotel was just ok. Nice to be by the park but the neighborhood is a little boring. And the hotel doesn’t offer much. The gym is nice and big. The lobby is small. The restaurant was ok. The worst part was the air quality in the hotel. It was super dry. I had a bloody nose 2 out of 3 nights I was there. I had a sore throat and a cough bc the air was so dry. I had to run the shower for a couple of hours at night just to sleep. It feels like this hotel tries to be fancy but it falls very short. Customer service was mediocre. Would not stay again .
We stayed for two nights in early December 2022. It’s a beautiful historic hotel. The front desk staff was very helpful and friendly. It’s convenient to Lakeshore attractions including the Art Institute of Chicago.
This hotel is not bad. The rooms are big, and the beds are comfy. But there's something about it that makes it so that it doesn't feel premium. The elevators are small, slow and bumpy. And the breakfast is by far the worst part of this hotel. If you are going to Chicago with your family and your kids want some pancakes for breakfast. That won't work here. They ONLY serve porridge and eggs n bacon. So, you don't really get to choose what you want to eat. They do it for you. They location is also pretty meh. Its nice and quiet though. So that's always good.
Outstanding historical boutique hotel, with a rich history hosting celebrities, politicans (including many US Presidents). The neoclassicism architecture is exquisit and detailed inside and out. The lobby is spectacular, warm and inviting. Most important, the staff is proactive, helpful and accommodating. They make sure you enjoy your stay at the Blackstone. Finally, don't miss dinner at the Mercat restaurant, absolutely outstanding.