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720 South Michigan Avenue, Chicago, IL 60605-2116
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Traveller (1914)
Room & Suite (674)
Dining (88)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#125 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Welcome to the Hilton Chicago, Chicago's best address for business or leisure, where a $50 million rejuvenation provides you an environment where Classic meets Cool. The Hilton Chicago is located in the South Loop district of downtown Chicago, within walking distance of State Street and Magnificent Mile shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. Overlooking Grant Park, Lake Michigan and Museum Campus, Hilton Chicago is in walking distance of Soldier Field's games and concerts, and near Pilsen neighborhood's bar and restaurant scene. Hop on the 'L' to Chinatown or simply absorb the arts featured in Wabash Arts Corridor. Enjoy a soulful evening at Buddy Guy's Legends. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English
Hotel links
Special Offer:AAA Park and Stay Offer

Location

Full view
100Great for walkers
Grade: 100 out of 100
59Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
6684Reviews122Q+A100Room tips
Traveller rating
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Green Light Travel wrote a review 19 Nov
Mattoon, Illinois60 contributions183 helpful votes
A little context about my stay: I had two rooms booked through the hotel website on the night of November 11, 2022. One room with parking included was over $300 for the night and the other was $248. While the hotel is beautiful and well-located and the room itself if just fine, I wouldn't stay at the hotel again after the experience I had with both rooms. It seems that the day we arrived the hotel switched over to heat and could not run both air and heat on the same system. That alone is problematic for a hotel that bills itself as a "luxury" property. We returned late from an event and both rooms were so hot it would have been impossible to sleep. My room was 76 degrees. I called to guest services who did send up a tech who explained that the hotel was now only heat. He had to open a window for us in both rooms to cool it down enough to be able to sleep. This all occurred at about midnight. Check out at this hotel is at 11:00 a.m., which is pretty standard. However at 8:50 a.m. as I was about to step into the shower housekeeping was already knocking at the door. I guess I had forgotten to put my "privacy please" sign out on the door. Still, I've stayed at plenty of other hotels where this never happened. I contacted Hilton corporate, who referred my concerns to hotel management. I did get a quick reply, but all they offered me was additional Hilton points on my account. Having paid that amount of money for a room , I didn't feel like this was appropriate compensation for the lack of service at a hotel of this caliber. I certainly didn't expect a free room, but I thought some sort of reduction of the room rate was appropriate.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 6 days ago
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay at our hotel. We are very sorry that you were unhappy with your stay based on your comments above. This is not the normal high standard of service and accommodations that we provide. Your concerns will be addressed with the appropriate departments for improvement and corrective actions. We hope you will consider staying with us again so we can exceed your expectations. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rosimmom wrote a review Jul 2021
Miami Beach, Florida87 contributions86 helpful votes
Hotel's Favourite
This was our first trip since Covid. The hotel just reopened recently. Even though it was July 4th it was not fully booked. The hotel is not fully staffed yet but you would never know. Every single person we encountered was friendly, helpful, and nice. The hotel and our rooms were very clean. Due to Covid, you schedule when you want housekeeping to come. You also make reservations to use the pool for a two hour time slot. It was so nice cause the pool was not crowded and you actually got to enjoy your time in the pool. Housekeeping would do a wonderful job. We loved the room. We had a lake view room. Our room had two full bathrooms, one had a shower and the other had a tub/shower combo. It was awesome. We didn’t have to share with our teens and two people could get ready at once. The rooms are very spacious for a city hotel. The beds were very comfortable. The location is right on Michigan Ave down the street from Millenium Park. Everything was walkable. The restaurants are opening up again. We didn’t have a car and it was ok. We will definitely stay here again. We loved it.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: They have a parking garage. The Grant Park Bistro next door was very good. Also Yolk about three...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brian Marchi, Other at Hilton Chicago
Responded 7 Jul 2021
Dear Valued Guest, Thank you for the 5 star rating of your stay experience at the Hilton Chicago! We appreciate you for taking the time to write a glowing review about your stay and for recognizing the friendliness and outstanding service of our staff as well as the awesome accommodations we provide at the hotel. It is always great to know that we are meeting the expectations our guests have come to expect and deserve. I'm glad to read that our hotel gave you easy access to the various tourist attractions nearby. There are plenty of cultural activities to do and see and it is wonderful that you and your family were able to enjoy that. We cannot wait to welcome you back, so you can enjoy another 5 star experience at the Hilton Chicago! Sincerely, Brian Marchi Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin W wrote a review 18 Nov
Milwaukee, Wisconsin154 contributions109 helpful votes
Very relaxing stay at this historic and colossal place. It’s like a fortress. Was given a large executive room even though I’m not high status in Hilton. I have stayed here a few other times in the past and I like the location midway between McCormick, grant park, and rush street restaurants. The staff here is professional and experienced, I get the feeling it’s the best in Chicago. Room was well serviced, above average in post Covid days. Taxi line right outside, much cheaper than Uber. Restaurants and bars are good. Recommended if you appreciate the historical setup.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Nondescript room 2150 had three windows and felt very relaxing, I slept great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 6 days ago
Dear Valued Guest, What a fantastic review! Thank you for sharing a five-star rating and glowing review of your recent stay at the Hilton Chicago! We are delighted to learn that you enjoyed your stay and appreciated everything our hotel has to offer. Thank you for the recommendation and we hope to see you again soon. We'd love to have you back. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abdulhalim K wrote a review 16 Nov
KSA25 contributions8 helpful votes
The hotel had a good location on Michigan street. different facilities are available. Across the street, there is a very nice restaurant: Mexican which offers a very delicious sea bath fish. Macy's store is 20 minutes walk plus other stores
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, Thank you for your feedback. We are very disappointed to learn of the unfortunate experience you had at our hotel. Please accept our deepest apology for the service discrepancies you experienced. This is uncharacteristic of our hotel and staff as we always find ways to improve our service and accommodations. May I request you to please contact our Front Office Managers directly so they can assist you further? We look forward to hearing from you. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane K wrote a review 14 Nov
4 contributions
I checked in to the hotel upon where I was greeted like a queen. I dined in Kitty o Sheas where Ronan had recommended the chef favorite Shepards pie just upside down! If you like limited gluten the short rib will give u epic taste left in the mouth. I have reviewed many hotels, and a place of history like this gives all the attention in the world. Everyone at the front desk would have the ultimate in expertise of checking anyone in with patience. I am so greatful for this hotel and will stay again again . ! If u need a bar atmosphere, there are many to choose from !
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 1 week ago
Dear Valued Guest, Thank you for the fantastic review and five-star rating of your recent stay at the Hilton Chicago! We are delighted to learn that you enjoyed your stay and appreciated everything our hotel could offer from your wonderful check-in experience to the delicious food recommendation. It is always great to know when we are meeting our guest's expectations. We are excited to welcome you back the next time you visit the windy city, we would love to serve you gain. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go15858484943 wrote a review 10 Nov
There was no room slippers for 6 days and I left my wallet in room safety box. I realized that 20 hours ago. I called sereval times. But nobody help about that. And they said to me contact to chagerckack.com. Didn't answer to messages and e-mails. Where is my wallet!!
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, Thank you for your feedback. We strive to provide the best quality of service and comfort to our guests and we regret that it was not the case during your stay. We apologize for the inconvenience you experienced during your stay. Please contact our Front Office Managers so they can assist you with finding your wallet. We hope for the opportunity to welcome you back so we can exceed your expectations. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natalie D wrote a review 10 Nov
3 contributions1 helpful vote
Carsarra H. is amazing! She figured out a way to check me in early and was so completely welcoming and lovely. She immediately went out of her way to ensure that I would have everything for my stay, to offer me water, and to direct me to where my meeting would be later in the day. Thank you!!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, Thank you for the five-star rating of your recent stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations. We are delighted to learn of your appreciation for the services you received from Carsarra. She is among the best in the business and we are lucky to have her as part of the Hilton family. We are glad to know that you enjoyed your stay and we look forward to welcoming you back. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather I wrote a review 8 Nov
New Braunfels, Texas1 contribution
If all front desk representatives were like Julius.Doxy then the world would be a better place. Julius was the best experience with a customer sales front desk I have ever had. Top notch care and attention to detail. Warm and welcoming. He is a gem and worth his weight in gold!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, We greatly appreciate the five-star rating that you shared with the Trip Advisor community. It was our pleasure to provide you with the highest quality of service and accommodations. We are delighted to learn of your appreciation for our hotel and staff, as well as its location. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
482JamesS482 wrote a review 7 Nov
Madison, Wisconsin574 contributions129 helpful votes
The lobby and reception areas are clean and beautiful. The rooms are spacious but showing their age, with tattered blinds and aging carpets. They put tiny pillows on king beds and our room did not have an extra blanket or enough coffee packets. So - it's still a wonderful hotel, but not a 5/5 anymore and the rooms are slipping. The staff are wonderful, from the front desk to the operators, to everyone you meet.
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Date of stay: November 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: ask for a corner room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, We greatly appreciate the four-star rating that you shared with the Trip Advisor community. It was our pleasure to provide you with the highest quality of service. We are delighted to learn of your appreciation for our hotel and staff, as well as its location. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luke wrote a review 7 Nov
17 contributions12 helpful votes
In town for the weekend with my lil son Cletus took him to the big game! Bear down!!! Lil Cletus was in awe at how big the hotel was. We’re from a small village with about 80 people so he was having a hay day making new friends all around the hotel!! The rooms were exceptionally clean! Our room had 2 bathrooms which was perfect because Cletus loves his baths!!! We were blessed enough to have an absolutely breathtaking view of Lake Michigan so stunning. Glad lil Cletus got to experience that. We also enjoyed the pool! My last thing to note is that all the staff are class acts!! Great people and even better service. All in all Cletus and I will be back to this magnificent hotel
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maggie Morales, Other at Hilton Chicago
Responded 2 weeks ago
Dear Valued Guest, We greatly appreciate the five-star rating that you shared with the Trip Advisor community. It was our pleasure to provide you with the highest quality of service and accommodations. We are delighted to learn of your appreciation for our hotel and staff, as well as its location. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton hotels are known. Sincerely, Maggie Morales Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$156 - US$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton chicago hotel chicago, hilton hotel chicago, chicago hilton hotel, hilton chgo hotel, hilton towers chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1454
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HILTON CHICAGO: UPDATED 2022 Hotel Reviews, Price Comparison and 2,358 Photos (IL) - Tripadvisor

Frequently Asked Questions about Hilton Chicago
Which popular attractions are close to Hilton Chicago?
Nearby attractions include Fox in a Box Chicago (0.4 km), Ragnarok Axe Throwing (0.5 km), and Jazz Showcase (0.4 km).
What are some of the property amenities at Hilton Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Chicago?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Hilton Chicago?
Conveniently located restaurants include Yolk - South Loop, Cafecito, and Devil Dawgs.
Are there opportunities to exercise at Hilton Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton Chicago located near the city centre?
Yes, it is 0.7 km away from the centre of Chicago.
Are any cleaning services offered at Hilton Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Chicago?
Many travellers enjoy visiting Garfield Park Conservatory (7.8 km), The Rookery Building (0.9 km), and Macy's on State Street (1.3 km).