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Hilton Chicago

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#95 of 185 Hotels in Chicago
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Hilton Chicago
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4,638 Reviews from our TripAdvisor Community

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Showing 4,317: English reviews
Chicago, Illinois
Reviewed yesterday NEWvia mobile

Emel who took care of us multiple nights during our stay was absolutely wonderful! She is kind, friendly, attentive and did such a great job! Such excellent service! The overnight security person (sorry- didn't get his name) on Sunday the 8th was also very quick and friendly as my phone died and he had to let me in my room....

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Helpful?
Thank ncogs
Saint Louis, Missouri, USA
Reviewed yesterday NEW

Great hotel, but below "Average" expectations when it comes to room detail. Renovated floor is nice looking but, when I got in my room: 1. Bathroom light burned out. Had to swap it with beside table lamp bulb. 2. No trash can in bathroom 3. Shower control lever fell off. 4. New desktop meant my laptop optical mouse doesn't work....

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Helpful?
Thank bradleypilot
Morris, United States
Reviewed 2 days ago NEW

This is the single best hotel we have ever stayed in! We came for business but want to return to Chicago for a vacation. We will definitely stay here! The rate was fabulous, great service and facilities. There is so much history at this hotel. You must explore the lobby and read everything. Tour the entire facility and do not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 305kerrim
Orlando, Florida
Reviewed 3 days ago NEW

I stayed here for 5 nights but with 2 separate reservations so on the day of arrival, I contacted the hotel directly through the HHonors app to request I stay in the same room for all 5 nights. The response I got was "you're all set." Nothing more. When I arrived I had a feeling I should stop at the...

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1Thank Kristin S
Mesquite, United States
Reviewed 3 days ago NEW

This property is beautiful and full of so much history. The staff is amazing, they have a nice little gift shop, great fitness center and it's only a few blocks from the lake so make sure you get a room with a view!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nicole D
Rochester, New York
Reviewed 5 days ago NEW

Our annual conference was held at the Hilton Chicago recently and although we had no time to go out and experience the city the staff at this property made sure we enjoyed our visit. The hotel is beautiful! The ballrooms are breathtaking and the food was absolutely delicious. Maneuvering through the mazes of meeting space was a bit stressful because...

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Helpful?
Thank travmom1
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay and will visit us...

Milwaukee, Wisconsin
Reviewed 5 days ago NEW

I attended a wedding at this Hilton Hotel last week. I was not feeling well while I was there. The staff went out of their way to make every accommodation possible. I was really impressed with everything they did to try to make me as comfortable as possible.

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Helpful?
Thank Benzion T
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay! It’s always good to hear we...

New York City, United States
Reviewed 5 days ago NEW

I stay at the Hilton each January, and I am always impressed by the quality of service. The staff is health and professional, and they have an outstanding fitness center (with a mini-track.) The only area of complaint was that a window was left open and I needed to call someone to close. You don't want to miss the breakfast...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lisa G
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. We appreciate your continued patronage to the Hilton Chicago. It’s always good to hear we...

Hershey, PA
Reviewed 6 days ago NEW

Beautiful old world style in the heart of Chicago. But that only tells part of the story...the people at this hotel are wonderful. Every single one without exception greeted us with a smile and a helpful attitude. The rooms were comfortable and spacious, clean and up to date. Wifi was sporadic but I was able to connect via the wired...

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Helpful?
Thank PASalesGirl
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your comfortable room accommodations and had a...

Reviewed 1 week ago

Stayed at this hotel for 3 nights and it was a charming place. There was a wedding on the day of our arrival so there was hundreds of people everywhere near reception but once we got to reception we were greeted with a welcoming greeting with a smile which goes a long way. Our room was spacious enough plus your...

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Helpful?
1Thank Blaino316
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay. It’s always good to hear...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM531 - RM1,670 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Priceline, Travelocity, Booking.com, Hotels.com and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
53 questions
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Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
2 months ago
Orange County, California

See all questions (53)

Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you're on a renovated floor”
  • Shower control fell off
  • Bad bulb in my hand after I had to change it out with a bedroom lamp.
  • Hard to set the temp when you can't see it
  • No where to put trash. And, yes: that IS the shower control lever.
 of 5 bubbles bradleypilot, 15 Jan 2017 | Read review
“I recommend the Executive suites, the extras are worth the price!!!!!”
 of 5 bubbles chkmark2017, 1 Jan 2017 | Read review
“Lakeview rooms allow morning light as well as amazing views of Michigan.”
 of 5 bubbles InspiringMile, 31 Dec 2016 | Read review
“Request a larger room; it appears that there are several sizes available at the same price-point.”
 of 5 bubbles RolandJ_11, 30 Dec 2016 | Read review
“Rooms on the east side have a great view of Lake Michigan and various landmarks.”
 of 5 bubbles chhoisham, 11 Dec 2016 | Read review
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