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Hilton Chicago

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#96 of 187 Hotels in Chicago
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton Chicago
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4,746 Reviews from our TripAdvisor Community

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Showing 4,419: English reviews
Reviewed 21 July 2015

I was initially book in a room on the 5th floor. There was trash all over the hallway (paper, cups, a broken refrigerator, a mattress, etc.). It smelled terrible. My bathroom was filthy with handprints all over the mirror, and the room was dusty. The street noise was extremely loud. I called the front desk 2x to complain and they...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lisao346
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointments you experienced during your stay. Your experience is not the normal high level of service we provide or are known for. Our goal is to always provide the best possible service our guests come to...

West Nyack, New York, United States
Reviewed 21 July 2015

This property is conveniently located on Michigan Avenue about two blocks from an L stop. It is directly across from the park so you walk out to a beautiful view and have a place for outdoor exercise. The lobby is attractively decorated with lots of comfortable places to sit. Our room was comfortable with 2 bathrooms, a real bonus for...

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Helpful?
Thank Cynthia S
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was also pleased to hear you enjoyed your comfortable two bathrooms room accommodations...

Milwaukee, Wisconsin
Reviewed 21 July 2015

We arrived at the end of the Blackhawk convention for the Taylor Swift show on Sunday July 19th. We arrived very early - 11 am versus the 3pm standard check in and the hotel accommodated us nicely with an early check in. The hotel was very clean. Considering there had been so many people there for the convention this weekend...

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Helpful?
Thank JamieJen2014
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was also pleased to hear you enjoyed your comfortable bed and pillows. It’s always...

SOUTH BELOIT
Reviewed 21 July 2015

Stayed here because we had gotten a good deal through hotwire--their mystery hotel deal $130 with taxes. Great location down by museums, fountain, Soldier Field. Staff was very friendly. We arrived around 9 am, but could not check in early unless we wanted to pay $25 early check-in fee. So the hotel stored our bags for free. The room was...

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Helpful?
Thank Vicki0715
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was also pleased to hear you enjoyed your comfortable bed and pillows. It’s...

Reviewed 20 July 2015

This is a classic high-class downtown hotel. You are cared for elegantly throughout your stay. All three restaurants are good, and the rooms are spacious and well-appointed. And you pay a corresponding price.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nathan S
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. I was also pleased to hear you enjoyed your spacious room accommodations and our restaurants. It’s always good to hear we are meeting the expectations our...

Mannheim, Germany
Reviewed 20 July 2015

This is a huge hotel. But the service was nevertheless excellent. Check in took a little longer than I would have liked. But we were swiftly checked in and off to the executive floor. Room was very large with two bathrooms, which is good to know for the next time I want to return with family. Had an excellent view...

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Helpful?
Thank S A
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was also pleased to hear you enjoyed your newly renovated room accommodations and...

Central Florida, Florida
Reviewed 20 July 2015

Hilton Chicago is a very old hotel. The lobby and also the elevator area has very elegant and spacious architecture . My room was very small, yet nicely appointed. The hotel is in a great location for sight seeing. It is within walking distance of many parks, restaurants, shops and museums. My one complaint would be the noise level. If...

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Helpful?
Thank Jill D
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historic elegant hotel and great location. I was also pleased to hear you enjoyed your stay and that you will return! It’s always good to hear we...

Chicago, Illinois
Reviewed 19 July 2015 via mobile

Have not been to an actual wedding ceremony here before, but the logistics and timing of the entire staff was spot on - of course the bridal party was ultimately responsible... The after party suite was incredibly "Liz Taylor" posh, and the suite we stayed in had a great view. Great time in a great facility...

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Helpful?
Thank draustriaco
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed the suites and your great view. It’s always...

Adana, Turkey
Reviewed 19 July 2015

The hotel is the ödese Hilton in the world AND I am afraid not many things changed. No free wife. No hair dryer in the rooms. It is expensive. I'n the farthest part of Michigan avenue. You must find a better hotel. The stage were friendly AND helped. The room was. Clean but the batarım was very old.

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Helpful?
Thank CansunDemir
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointments you experienced during your stay especially, with our added charges and your room accommodations. Our goal is to always provide the best possible service our guests come to expect and deserve. We work hard to...

Cleveland, Ohio
Reviewed 18 July 2015

We stayed at the Hilton Chicago for 2 nights. Though it was nicely situated near Millennium Park, the hotel is HUGE and very impersonal. We are used to staying in a bit smaller setting. The Wi-Fi which was "free" with our hilton honors stay was spotty in our room as well as in the public spaces. The website shows pictures...

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Helpful?
Thank Jill W
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice location. Please accept my sincere apology for any disappointments you experienced during your stay especially, with Wi-Fi and your housekeeping issues. Your experience is not the...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM797 - RM1,997 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
58 questions
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London, United Kingdom
Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
5 months ago
Orange County, California

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors with lake view”
 of 5 bubbles trevorw896, 19 Mar 2017 | Read review
“All rooms are good but the ones facing the lake have the best view.”
 of 5 bubbles ScubaZone, 17 Mar 2017 | Read review
“We had a corner room on a higher floor - very quiet!!”
 of 5 bubbles I3283LUsusanp, 14 Mar 2017 | Read review
“they have big rooms ,can accomodate 4 persons , 2 king sized beds and 2 bathrooms”
 of 5 bubbles mohamedes71, 13 Mar 2017 | Read review
“join hilton honors so you get free wifi and so you can choose your own room on the app”
 of 5 bubbles Camilla304, 7 Mar 2017 | Read review
5 of 5