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The Congress Plaza Hotel and Convention Center

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The Congress Plaza Hotel and Convention Center
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2,513 Reviews from our TripAdvisor Community

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There are newer reviews for The Congress Plaza Hotel and Convention Center
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Showing 2,119: English reviews
Tralee, Ireland
Reviewed 2 weeks ago

Stayed in this hotel for four nights in November 2016. The building is clearly old, but has a lot of charm. The lobby is superb as is the location of the hotel. Room`s are a good size with all usual standard things one would find in a hotel today. Free Wi-Fi. The staff for me is the heart of any...

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Helpful?
Thank SOLOGURU
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we are delighted to hear your visit to Chicago was nothing short from exceptional. We look forward to hosting you for a future stay!

Macclesfield, United Kingdom
Reviewed 2 weeks ago

I stayed here on a short stay from England with my daughter as she was attending a Conference, we booked months in advance and got a very good price for the two of us sharing a room. The room was comfortable and a good size. The bathroom was ok, but the hot water took a while to come through, sometimes...

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Helpful?
Thank Fenella B
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

Dublin, Ireland
Reviewed 2 weeks ago via mobile

Stayed here for three nite location brillant room and reception was clean and very good internet access very good only let down was awlful service in the bar all three evenings we were there staff slow and unfriendly and prices changed depending on who served all other staff excellent would deffintaly use again on next visit to Chicago

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Helpful?
Thank Ciaran D
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

shepherdstown wv
Reviewed 3 weeks ago

I booked this hotel for a week long conference stay because of its superb location. Reviews were mixed. I wish I could be more encouraging, and it is rare that I write a poor review, but because their technology is still in the dark ages, I cannot encourage a business traveller to stay here, no matter how beautiful the views....

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Helpful?
2Thank shetown12
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Houston, Texas
Reviewed 3 weeks ago via mobile

Okay, so we actually did a "ghost tour" and this was one of our stops being the oldest hotel in Chicago. I must say, the lobby is pretty fantastic. Beautiful mosaic tile by Tiffany and Co along with gorgeous chandeliers. The bar staff was rather rude and the drinks were a bit pricey, good thing we just stopped in for...

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Helpful?
Thank Meagan G
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Lawrence, Massachusetts
Reviewed 3 weeks ago

Great location. Clean and comfortable. So much history in this hotel and the architecture is fabulous. If you are looking for perfection and luxury (although the hotel is done up nicely), this isn't for you. Enjoyed my stay and would definitely book again.

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Helpful?
Thank Rosemary M
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we are delighted to hear your visit to Chicago was nothing short from exceptional. We look forward to hosting you for a future stay!

Ontario, California
Reviewed 3 weeks ago

Great location and we had a room with a wonderful view of the lake. Staff was very good but room was too warm with no thermostat controls. Furniture was updated and okay but was disappointed that there was no microwave or fridge and bathroom was poorly designed with no counter space at all. Ledge above the sink extended too far...

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Helpful?
Thank cathycW6428GT
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Greentown, Indiana
Reviewed 3 weeks ago

This was our first time here. First impressions.. This is a busy hotel. Inside and out. Hotel lobby is pretty. Checking in time wasn't too bad considering there was a line. I will tell you that they put a "hold" on your credit card from the moment you check in. They didn't actually charge my card for more than a...

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Helpful?
Thank liamsmama1
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Marriottsville, Maryland
Reviewed 3 weeks ago via mobile

Great location however hotel desperately needs to be upgraded. Carpets need to be replaced, walls need to be painted, bathrooms are old and staff needs to learn how to treat people. I agree with an earlier review about the smell, gross.

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1Thank suemayo
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Chicago, Illinois
Reviewed 3 weeks ago

This hotel has been around forever, and it is dire need of a remodel. The Congress is odd, because each hallway has a different smell. Seriously!! Walking into it, it smells like a subway. The halls are broken up by double doors and each section has its own funk. Sometimes the hall smells like mustard, and the next section will...

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Helpful?
1Thank Brian C
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605-1602
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: RM404 - RM1,013 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Congress Plaza Hotel and Convention Center staff and other travellers.
31 questions
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Grand Rapids, Michigan
3 months ago
Aurora, Indiana
over a year ago
Chicago, Illinois

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Questions? Get answers from The Congress Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View is spectacular on the water side.”
 of 5 bubbles patriciacE3011WG, 30 Nov 2016 | Read review
“the view is worth the extra charge!!”
 of 5 bubbles murielf938, 25 Nov 2016 | Read review
“I had room 572 and it was excellent.”
 of 5 bubbles 431rosemarym, 16 Nov 2016 | Read review
“Ask for a totally renovated room.”
 of 5 bubbles cathycW6428GT, 16 Nov 2016 | Read review
“If you can get a room facing Lake Michigan, the view is amazing!”
 of 5 bubbles chappy222, 12 Nov 2016 | Read review
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